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“All things considered, I will not stay at this Super 8...”

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Super 8 Kenmore/Buffalo/Niagara Falls Area
Ranked #1 of 2 Hotels in Kenmore
Kenmore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“All things considered, I will not stay at this Super 8...”
Reviewed 28 May 2014

All things considered, I will not stay at this Super 8 again if I have a choice. On the upside, the location was convenient, the staff was very friendly and the showerhead massage worked. The breakfast was adequate. On the downside, the bed was low, the pillows were flat, the Wi-Fi worked the first time but not on subsequent attempts and one of the chairs looked close to collapse. Worst of all, there was a freight train line too close by and a train rumbled by at least twice each night. Improvements are possible for everything except that darn train.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
1 Thank Nelson H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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290 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Any
English first
Toronto, Ontario
1 review
Reviewed 20 May 2014

Service at front desk is good. Breakfast adequate. But very thin walls and floor boards. Can hear every step and move of room above us on second floor. Can hear trains going by periodically. Poor internet wifi conncection. Overall, ok value for price paid.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimLerwick, Owner at Super 8 Kenmore/Buffalo/Niagara Falls Area, responded to this review, 3 June 2014
Thank You for your review. I am sorry that your stay was a bit noisier than it should have been,but we do try very hard to keep noise to a minimum. You will be pleased to know that we have changed internet providers to give our guests faster and better connectivity.We hope you will stay with us again when you are in the area.
Thank You
Jim Lerwick
Owner/Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 May 2014

First the one and only compliment, Lisa is fantastic and a very pleasant person. If you can sleep through a train whistle, then by all means stay here. All times of the night it went by. Now onto the four nights we stayed there. First night, room smelled strongly of wintergreen. It's in the bed. I couldn't wait take off my pajamas and take shower. The shower had mold, the rugs needed a good vacuum. There was still stuff on the floor from a bad vacuum job. The room was dusty. I mean I could write my name on the base of the tv. I went to open a window, it was filthy and had black mold in the channels so I closed it. There were cigarette ashes on the stairs. Thursday night's clerk was smoking in the vestibule with the door open. Smoke just blew right in, up the stairs. Breakfast, well let's just say go to one of the diners. No room to sit and eat. On our 2nd night we had to have a key reset because, ??. Third night same thing, plus housekeeping took our dirty towels and didn't replace them . My husband went downstairs, yet again, and the desk clerk said "let me see if I can hint some down". Fourth night, key reset and no housekeeping at all. I had to go get towels yet again. Needless to say my daughter is in Buffalo two more years and we will stay somewhere else.

Room Tip: There are none
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeLibEris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimLerwick, Owner at Super 8 Kenmore/Buffalo/Niagara Falls Area, responded to this review, 3 June 2014
I am sorry that your stay was not as it should have been. The housekeeping issues you raised were immediately addressed and corrected. i invite you to call me directly to discuss things further.
Thank You
Jim Lerwick
Owner/Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kenmore hotels

Kenmore
Level 3 Contributor
20 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 May 2014

It was a good stay...the fact that they took pets was the BIGGEST PLUS..alittle noisy on some nites but was adressed immediately..the staff was very helpful with whatever your needs where.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Patti P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimLerwick, Owner at Super 8 Kenmore/Buffalo/Niagara Falls Area, responded to this review, 3 June 2014
We are pleased that you and your furry family member had a pleasant stay with us! We look forward to seeing all of you again.
Thank You
Jim Lerwick
Owner/Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kenmore
1 review
Reviewed 16 May 2014

The staff and management are wonderful here. They make you feel like you are rite at home. I would recommend to anyone.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimLerwick, Owner at Super 8 Kenmore/Buffalo/Niagara Falls Area, responded to this review, 3 June 2014
Thank You for your review. We are pleased that you had a pleasant stay with us and that it "felt like home." We look forward to seeing you again.
Thank You
Jim Lerwick
Owner/Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Super 8 Kenmore/Buffalo/Niagara Falls Area

Property: Super 8 Kenmore/Buffalo/Niagara Falls Area
Address: 1288 Sheridan Dr, Kenmore, NY 14217-1208
Phone Number:
Region: United States > New York > Kenmore
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kenmore
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 Kenmore/Buffalo/Niagara Falls Area 2*
Number of rooms: 59
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Also Known As:
Super 8 Kenmore/Buffalo/Niagara Falls Area Hotel Kenmore
Super Eight Kenmore
Kenmore Super Eight
Kenmore Super 8

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