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“Probably great in it's prime, needs some serious TLC”

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Hudson Valley Resort and Spa
Ranked #3 of 5 Hotels in Kerhonkson
Millville, Massachusetts, United States
Level Contributor
129 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Probably great in it's prime, needs some serious TLC”
Reviewed 21 October 2013

We came here for a Country Line Dance weekend. The weekend was great and the facility worked out beautifully for this event. Food was served in a timely fashion (a bit of a snafu with our table's meals on Sat evening) but for the most part more food than you could eat in a day! Wait staff could have been a bit more attentive; the bar staff was friendly and helpful.
On the negative side, many areas of the facility smell musty/moldy. Several others in our group had the same complaint. Reading reviews here we were prepared with allergy meds. Our room was a bit musty smelling but not so much that I felt ill; I have to wonder how often these rooms are used/cleaned...maybe that is part of the problem. Our room was comfortable but the rug hadn't been vacuumed before our arrival; all sorts of stuff on it. Bathroom appeared to be clean and ready for use. Our A/C unit worked but the temperature dial was broken...just spun around and around. Could only control temp by turning the fan up or down.
Overall this once beautiful facility needs some serious TLC (paint peeling, rugs dirty and worn, (paint on our ceiling was two colors), rooms were poorly lit), and to discover why it has these areas (example near the theatre) that smell so moldy. Does the health inspector not notice this?
One of our lightbulbs was burned out and we asked cleaning staff for a new one on Sat a.m. but never got it. Room was tidy enough but definitely did not smell as if it has been recently been cleaned. The pillows were flat, bed was o.k, but not great. We stay at Hampton Inns a lot and compared to their rooms, this place was far inferior. Also, no coffee pot or mini fridge in room. I guess for 10.00 extra a night you could have a small fridge brought up.
Not sure how busy this place is when not hosting an event such as this, but could be an awesome place to stay if they poured some repair dollars into it.
Had we not been here for this fun event we would have checked out and found another facility. We most likely will return for this event again, hoping maybe things will have improved a bit?? But after seeing so many poor reviews I feel this is not likely.

Room Tip: Heard that perhaps there is a newer section. Not sure where we were so can't say for sure if cou...
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  • Stayed October 2013, travelled with friends
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Helpful?
1 Thank JeanCG22860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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270 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (57)
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English first
Long Island, NY
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 October 2013

Booked this place last minute because it was the only room I could find. I was scared by the reviews but usually give a place the benefit of the doubt. The lobby looked decent so I was ok at first. I remembered reading in a review that the "old" section was real bad. The lady told me right away I was in the old section, so I said if I dont like the room I will be back up here for a different room. Walking to it was disgusting. Paint peeling off the wall, stained rugs all throughout the halls, moldy smell. At one point my DH said "i feel like we are in the movie The Shining" and he was right. We dealt with the next room in the "new" section. The positive would be a great view and nice barmaid at the lounge.

Room Tip: Ask for the NEW section !!!
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  • Stayed October 2013, travelled with family
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Helpful?
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kerhonkson hotels

Philadelphia, Pennsylvania, United States
1 review
Reviewed 14 October 2013

My wife and I had our wedding at the Hudson Valley Resort & Spa recently and everything about this place was amazing. Not only was the location in the Catskill mountains beautiful, but the staff and service was impeccable and made our event go perfectly. Not be to jaded by our own experience, all of our guests raved about the hotel's accommodations, service during our wedding, and friendliness upon arrival. I would highly recommend this Resort and Spa to anyone wishing to plan an event here, enjoy a scenic and enjoyable day on the golf course, or just a weekend to get away. Two thumbs up!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saratoga Springs
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 4 October 2013

Not sure how this place can call itself a Resort and Spa! The musty smell and mold and mildew were so bad that we only stayed 1 out of the 2 nights for our conference I witnessed a chair break as someone went to sit down for breakfast , the food was horrible! while the room may look clean it definitely needs some updating, wallpaper peeling huge stains on the carpet not to mention the stains on the wall paper. couldn't keep the window open for fresh air there were no screens so you took the chance of insects flying in. the A/C in the room was broke tried adjusting the control and it just kept spinning, wore my flip flops for fear of what was on the carpet! STAY AWAY!!!

  • Stayed September 2013, travelled on business
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Helpful?
8 Thank mamdog1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, Manager at Hudson Valley Resort and Spa, responded to this review, 7 October 2013
Thank you for taking the time to write this review. We work hard to provide each guest with an exceptional experience, and I sincerely apologize if we failed to live up to our own standards of excellence during your stay. We strive to constantly improve, and your feedback is an important part of this process.

Please understand that the large group conference you attended was sold beyond the capacity of our regular renovated guestrooms, a situation which forced us to locate you and several other guests in the historic section of our property. While these rooms are not a regular part of our inventory, we took care to ensure that they exceeded industry standards during your stay.

While the classic charm of the historic section of our resort may not be to everyone’s liking, I do feel that your description may be somewhat misleading. It is regrettable that that you didn't bring your concerns to the attention of our Management team during your visit; we would have welcomed the opportunity to remedy any deficiencies and to help you make the most of your stay.

Again, I apologize that your experience at our property did not live up to your expectations. I do hope that you will join us again in the future so we can show you just how enjoyable staying at the Hudson Valley Resort & Spa can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cohoes, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 September 2013

This was one of the worst experiences I have ever had. This hotel has so much potential and is huge. It is very obvious that the owner puts no effort in updating the facility. The rugs are disgusting and old. The smell through out is horrible. The rugs are old and stained and in certain areas bunched up. There seem to be a big restaurant that was not open at anytime that we were there. There was no coffee available to the guest unless you wanted to pay for it. The area outside of the indoor pool area looked disgusting. You can tell at one time this place was beautiful but now it has chipped paint, holes, old furniture, horrible windows and the list goes on. When I made my way to the spa I was shocked that area was so nice that it didn't even look like it belonged to the building. When I left this facility I felt dirty. I would not recommend this place to anyone. The sad part is the view is so beautiful this time of the year that they could probably get more guest if they made the hotel more welcoming.

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
1 Thank funnygirl827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason K, Manager at Hudson Valley Resort and Spa, responded to this review, 1 October 2013
Thank you for taking the time to write this review. We work hard to provide each guest with an exceptional experience, and I sincerely apologize if we failed to live up to our own standards of excellence during your stay. We strive to constantly improve, and your feedback is an important part of this process.

While we’re thrilled that you enjoyed the beautiful view afforded by our property and found our modern spa to your liking, I am extremely concerned by your report regarding the condition of your room.

Please understand that the large group conference you attended was sold beyond the capacity of our regular renovated guestrooms, a situation which forced us to locate you and several other guests in the historic section of our property. While these rooms are not a regular part of our inventory, we went out of our way to ensure that they exceeded industry standards during your stay.

While the classic charm of the historic section of our resort may not be to everyone’s liking, I do feel that your description may be somewhat misleading. It is regrettable that that you didn't bring your concerns to the attention of our Management team during your visit; we would have welcomed the opportunity to remedy any deficiencies and to help you make the most of your stay.

Again, I apologize that your experience at our property did not live up to your expectations. I do hope that you will join us again in the future so we can show you just how enjoyable staying at the Hudson Valley Resort & Spa can be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Park Ridge, New Jersey
1 review
Reviewed 27 September 2013

September 23, 2013. After checking in and going up to our room we became aware that staying on our floor was a large group of golfers who were playing at the hotel golf course the next day. They were drinking and making a lot of noise. I assumed this would go on all night and we would not get any sleep. So I called the front desk about it and they gave us a suite on another floor for the same price. They also gave us a free round of golf. The views from the rooms were amazing. The golf course also had great views and was beautifully maintained. If you like hiking and golfing this is the place to be. It's so close to Minnewaska State Park and the Shawangunk mountains. New Paltz is minutes away and has great restaurants and unique shops. We will be back in the spring.

Room Tip: Ask for a room on the golf course side
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  • Stayed September 2013, travelled as a couple
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Helpful?
Thank GregClare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarrytown, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 September 2013

The staff was very courteous, professional and friendly. All requests were honored with a smile. The food was delicious and the grounds were beautiful and well kept. Fitness center was well equipped and those in my group that used the pool and hot tub only said great things. Looking forward to revisiting the hotel.

  • Stayed September 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cocosmom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hudson Valley Resort and Spa

Property: Hudson Valley Resort and Spa
Address: 400 Granite Rd, Kerhonkson, NY 12446-3557
Region: United States > New York > Catskill Region > Kerhonkson
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Kerhonkson
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hudson Valley Resort and Spa 3*
Number of rooms: 270
Official Description (provided by the hotel):
Hudson Valley Resort & Spa is a premier resort destination in the Hudson Valley Catskills region. Nestled in the heart of the beautiful Shawangunk Mountains and surrounded by gorgeous Catskill views, we offer a challenging 18-hole championship golf course, full service health spa, and a state of the art conference center.Set on more than 400 wooded acres adjacent to Minnewaska State Park, this recently renovated historic Catskill Resort offers 270 rooms and suites and 41,000 sq. ft. of luxurious conferencing, ballrooms, meeting and banquet space. Our spectacular setting is enhanced by a challenging, 18-hole, par 71 championship golf course which is as demanding as it is beautiful. After the 18th hole, relax with a visit to our European health Spa. Treatments range from Swedish, Hot Stone, and sports massages to European facials and hair and body treatments. Other resort amenities include indoor and outdoor pools, Tennis Courts, Fitness Centers, Basketball Courts, Arcade Center, Children's Playground, Mini-Golf and More!Centrally located in the heart of the Shawangunks, surrounded by the fabled Catskill Mountains, and perfectly situated for enjoying all that the Hudson Valley has to offer. ... more   less 
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Also Known As:
Hudson Valley Hotel Kerhonkson
Hudson Valley Resort And Spa Kerhonkson

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