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Review of Rodeway Inn

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Rodeway Inn
Ranked #10 of 10 Hotels in Kingston
South Jersey
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 February 2004

I went through Hotel.com to book to nights at the Sky Top Motel. The Hotel web site described a "Victorian ambience, panoramic views of the Catskill, impressive pool, lawn games, old-fashioned swings and a beautiful gazebo round out the picture".Here's the truth: Victorian ambience - typical rundown hotel furniture in the lobby and rooms panoramic views of the Catskill - no view, it's choked with weeds and trees impressive pool - a 1/4 full of algae and green scum - my kids looked at me with amazement lawn games - does that include the folks drinking beer outside their room around a hibachi? old-fashioned swings and a beautiful gazebo - they are there, full of old TV sets!!!Besides all this, the rooms were dank, and smelled of disinfectant, the mattresses were old and lumpy, the dead mice in the parking lot were a nice touch and the management was completely unresponsive to our complaints about the all of above. Suffice to say we booked at a nearby Best Western (wow what a difference) and we were billed one nights stay by Hotels who while guaranteeing "Best Places" and satisfaction fell far short after numerous phone calls. I will never use Hotels again nor suggest to friends. A wholly miserable experience.......p.s. I asked that Hotels to review the false advertisement on their web site, 6 months later still the same information about this dump!

10 Thank rpm1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 reviews from our community

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A TripAdvisor Member
Reviewed 19 November 2003

was not clean, there was no view, was charged a different price than my reservation (they fixed that)...overall, disappointing...

5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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A TripAdvisor Member
Reviewed 13 August 2003

Over a week before our arrival date, we made a reservation (guaranteed by our credit card) for this motel. Upon arrival, the woman at the registration desk (after looking at her registration log and several different piles of paper) told us she couldn't find our registration and that there were no rooms available. I tried to show her our printed page showing both my name (in case she had misheard it) and our Expedia guaranteed reservation, but she refused to look at it and insisted that Expedia had never sent our reservation information to them. She also said that the motel would not charge us the one night's no-show fee for reservations not canceled before 4pm.

To find out who dropped the ball, we then went off and called Expedia, who verified that the motel had indeed received our information and sent back a confirmed registration number. Scott at Expedia was very helpful.

Again we went back to the hotel and told her that Expedia had refuted her story, at which point she pointed to a stack of printouts and said that if we had a reservation through Expedia that a printout showing our reservation would show up somewhere in that stack.

I looked over at the stack and saw A RESERVATION FORM WITH MY NAME ON IT ON TOP OF THE PILE!!!! MY RESERVATION WAS THERE ALL ALONG!!!! I pointed this out and she then tried to shift the blame to another motel employee! How could they have missed that and turned away paying customers? Worse, as "no-shows", we would have ended up being charged for a stay in a room we'd been told was unavailable!!!

After this snafu, we did get our room after all. The room was reasonably clean, which is why we are not assigning the worst rating here. The written admonition on the wall that the bedspreads and pillow shams were decorative only, *not washed*, and not intended for use was a bit odd, however. There was not a working deadbolt or chain on the door (which opened to the outside), only a doorknob-mounted lock.

The hotel is apparently under new management, which may explain our mistreatment. Maybe in the future they will be better about carefully checking the registration information before turning people away.

Do not stay here unless you have a backup plan for a place to stay !!!

12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rodeway Inn

Property: Rodeway Inn
Address: 239 Forest Hill Dr, Route 28 West, Kingston, NY 12401-7479
Phone Number:
Region: United States > New York > Kingston
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #10 of 10 Hotels in Kingston
Price Range (Based on Average Rates): £
Hotel Class:2 star — Rodeway Inn 2*
Number of rooms: 60
Official Description (provided by the hotel):
Now a Rodeway Inn "You'll come for the View, Stay for the Service" Our 60 large and well-equipped inexpensive hotel rooms all have free wireless Internet access. Excellent restaurant and microbrewery, in summer an outdoor pool, in winter easy access to all Catskill Mountain ski resorts. Free continental breakfast is served in the lobby and the gazebo outside overlooking the old city of Kingston NY. Rooms include microwave/refrigerator, new tvs, and updated furniture and bathrooms. Skytop's location makes it ideal for business travel and family vacations in the Hudson Valley region of New York State at the foothills of the Catskill Mountains. Skytop is located just outside the historic city of Kingston, first capital of New York State. City buses take you into the city for sightseeing and shopping. Trailways buses out of 42nd Street in NYC stop one mile away at the Kingston bus station. A short drive takes you to Woodstock and Phoenicia, Saugerties and "Horseshows in the Sun" (HITS), Belleayre and Hunter and Windham ski resorts, Rhinebeck, Bard College, Omega Institute, Indian Point Energy Center, New Paltz, Stone Ridge, High Falls and Monticello, and via the Thruway to airports at Albany and Newburgh. ... more   less 
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Also Known As:
Rodeway Hotel Kingston
Rodeway Inn Kingston
Kingston Rodeway Inn

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