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Courtyard Kingston
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Reviews (354)
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All reviewsstarbucks coffeehot tubshopping plazaparking lotcheck in was quickchecking inbig box storesnice staywould definitely stay here againwe've stayedroom was largeclean hotelfront desk staffresidence innhyde parkindoor poolbistro
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Reviewed 13 May 2014

We had a very nice stay at the Marriott in March. First off the Staff - everyone from the front desk, to the cafe ladies, housekeepers and work men - were all extremely polite and friendly. The rooms themselves are fairly large and had been recently renovated - We must have been the first ones to stay in our room since the cable wasn't even hooked up to the television (quick fix). The view isn't anything spectacular (parking lots and shopping malls), and the bathroom was only partially renovated, but still it was clean and spacious. Didn't check out the gym or pool, but the cafe made for quick and easy breakfasts and snacks - they had a nice assortment of foods that were very fresh. We had a few rooms up on the third floor, on either side of the hall, and no one complained of train noise, or any other noise for that matter.
Easy access to tons of restaurants and shopping in the area. 20 minutes to Woodstock and just a bit further to skiing. All in all it's a pretty standard Courtyard with an extra special staff - I would stay here again if stopping over, or in the area, as it's super convenient, but it's definitely more of a functional/business location than someplace relaxing or romantic.

  • Stayed: March 2014, travelled with family
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1  Thank M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shiona H, General Manager at Courtyard Kingston, responded to this reviewResponded 29 May 2014

Thank you so much for taking the time to write a review about our property. We are all so happy that you enjoyed your stay! We would love to have you stay with us again the next time you are in Kingston.

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Reviewed 22 January 2014

We booked at room for last Saturday since we would be skiing the weekend. Our room, 335, was clean and spacious. The pull out bed for my son however was torn on the side and extremely uncomfortable. Good thing he is still small enough to be able to share a king bed with out and everyone still have room, so we did not need to make a stink about it. The bathroom was clean and spacious as well. Since it was a busy holiday weekend, the pool was jammed packed. It was on the cooler side, but it did not seem to impact any of the kids. The hot tub was a little dirty, but was warm and relaxing. There are definitely not enough towels in there, and we had to ask a patron where to get them. She said "if you see one on a table, grab it". Not exactly how towels should be available to clients. There was no coffee in the lobby for clients, but they did have newspapers, and some water (unfiltered and lemons looked past their due in the container). There is a cafe like thing in the lobby, but offers no privacy to unwind and relax without a constant flow of people by the lobby doors and desk.

The girl at the desk was very helpful and friendly, and despite being a very busy weekend, the hotel was not loud or crazy. The parking is free and the train noise while audible to someone awake, would not impact anyone actually sleeping. It was not loud at all and we were on the train side. Location is great for getting back to the slopes.

  • Stayed: January 2014, travelled with family
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Thank Pietrosmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shiona H, General Manager at Courtyard Kingston, responded to this reviewResponded 29 January 2014

Thank you for taking the time to review our hotel. I am so happy that you had a great stay with us! We strive to provide excellent service as well as clean rooms, and are so happy that you stated how great our staff was and that the room was spacious and inviting. We have notified maintenance regarding the pool, as this is not the norm for our hotel. We drain it often to provide a safe environment for our guests. I do apologize that there wasn't enough towels in the pool area, their is someone at the front desk at all times to help out if that ever happens again. Thank you again for choosing our hotel and we hope to see you in the future.

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Reviewed 20 January 2014

My wife and I stayed in this hotel this past weekend and we really had mixed reviews. On one hand, we were very pleased with the service and our room was nice and clean. Two of the more important items you would want in a hotel stay. On the other hand, we weren't too thrilled with the vicinity of the hotel, right off a busy highway and smack in the middle of a huge shopping mall. The other big gripe we had was the location of our room. I must admit that we were allowed to check in early (which was great) but were given the first room (room 112) closest to the lobby and elevator. What a horrendous experience we had trying to sleep that first night (Friday)! We're still not sure if it was noise coming from the bar area right off the lobby or if there was a steady stream of drunk revelers returning to their rooms, but we were forced to stay up until about 1:30 am waiting for the hotel to return to quiet. We're more morning people nowadays in which we try going to bed around 11:00 pm so we can get up and walk in the early morning hours while most people are sleeping, so this was a big hindrance to us. I'm not sure what the hotel can do to rectify this situation in the future, but they may want to consider booking rooms near the lobby to younger adults who are more prone to return to their rooms later in the evening. Not even sure if this is the answer, but I will say that this was the worst evening I had ever spent in a hotel - and I've stayed in plenty. I guess it ended up being a lesson learned for us, because we'll never stay in a room right off a lobby again. One the plus side, Saturday night was much better (unless we were just so tired from the night before that we slept through it (lol). I don't want to sound too critical about this hotel because like I stated earlier, the service was wonderful and our room was clean.

Room Tip: If you are early risers or go to bed fairly early, do NOT stay in a room on the first floor!
  • Stayed: January 2014, travelled as a couple
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1  Thank Tom E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shiona H, General Manager at Courtyard Kingston, responded to this reviewResponded 22 January 2014

Thank you for taking the time to write a review about your experience at our hotel. I do apologize that you experienced noise late at night. It would be my pleasure to assist you in booking your next hotel room stay here at the Kingston Courtyard. We can make sure to have a nice quiet room for you. Thank you again and I am very happy that you were happy with the hotel staff and the room itself.

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Reviewed 19 January 2014

For those of you who care about your ascetic environment, be advised this hotel is surrounded by a shopping mall and parking lots. Not a courtyard or anything else green in sight. Nor is there anywhere you'd want to walk except to go shopping in a mall. Another turn off was the inside bar and food area that was cafeteria-like, very brightly lit and open to the front door and reception areas, so not somewhere you'd like to relax after a long trip. Blackout curtains were not able to cover the entire window area, so outside light disturbed our sleep. The bed and pillows were not as comfortable as one would expect for this price.

Positives: nice, helpful people, good service, and clean, convenient accommodations.

  • Stayed: January 2014, travelled as a couple
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Thank justgo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shiona H, General Manager at Courtyard Kingston, responded to this reviewResponded 22 January 2014

Thank you for taking the time to write a review! I am so glad you were happy with our staff and the cleaniness of the hotel. We are surrounded by the Hudson Valley Mall, making us a convenient hotel for most. We would love to see you in the future and we would love to recommend some of our favorite green spaces that are a quick drive away. Happy traveling!

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Reviewed 12 January 2014 via mobile

We stayed at the courtyard yesterday and checked in an hour early and it was not a problem. The hotel is very clean and the pool and hot tub along with the little work out room was very nice as well. The receptionist that checked us in went above and beyond to make sure we had everything we needed and helped us out. She was great. Very nice place. Thanks Carly

Stayed: January 2014, travelled as a couple
Thank Oleanderdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shiona H, General Manager at Courtyard Kingston, responded to this reviewResponded 22 January 2014

Thank you so much for taking the time to write a review about our hotel. And I am so beyond happy that you had such a great stay! We look forward to seeing you in the future!

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