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“Tired property, below average stay.”

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Quality Inn & Suites Kingston
Ranked #9 of 10 Hotels in Kingston
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Tired property, below average stay.”
2 of 5 bubbles Reviewed 6 May 2014

Stayed at this Quality Inn due to a family wedding this past weekend. There were some pros and cons about the whole thing:

Pros: Good location, literally right off the NY Thruway. The hotel is *very* dated, but it appears that they're in the middle of renovating certain aspects of it slowly but surely. They are redoing the pool, which seems to be a good size, and should be open by this weekend.

Cons: I made a reservation directly with the hotel, calling to make arrangements as my cousin had arranged for a block of rooms. They denied he had done so; yet, a few hours later, another family member called and was able to do so. At the time, it didn't matter, as the rate quoted was the same, but when we checked in, we were supposed to be given welcome gifts they refused to release as we weren't on an approved "list." Turns out, talked to the family member who said a list was provided several times AND that he called them to pretty much say, "Hand them out to anyone who provides my name." Nope. Didn't work. In fact, the staff member who refused to hand out the bags was a bit surly about it, from what I've observed personally and from talking to other guests. As a family member, it didn't matter, but I know some of his out of town guests were a bit put off.

The restaurant where they serve "continental breakfast" is pretty shabby looking, and the staff hustles, but it's just a depressing looking place in the daytime.

NO ONE on the staff was wearing a uniform. Not the front desk staff, not housekeeping, no one I interacted with directly. Which subtly added an air of unprofessionalism to the place, in my opinion. There were no children with us, but I could see parents getting nervous with NO staff members being easily recognizable at a place right off the highway ramp where anyone could wander in at all hours.

As others have said, the rooms are dated. The bathroom sinks are a bit lower in height, which makes me think the hotel might have been built in the 50s when folks were likely shorter. ;) The rooms were big, which was fine, but the beds were *hard* (and I like hard mattresses!).

Granted, they're a tourist trap, and pretty much have rooms that will be booked for most of the year because of their location -- but I doubt they'll ever get return visitors. They really should just shut down the whole place for a few months and redo the whole dang thing -- as it is, I doubt I'd ever stay there again...I'd rather spend the extra 50.00 and go 5 minutes more up the road to the Courtyard Marriott (where the rest of the wedding guests stayed -- we had ended up at Quality Inn because siblings could only meet us on Saturday and Courtyard was booked).

Finally: in the restaurant, I overheard a conversation where a table of seniors was complaining about their rooms. One had ants, another had a leaky faucet, and another room had hard beds.

I really try hard to find the best of a property, but staff attitude, apparent lack of professionalism, quirky rooms and depressing restaurant -- this was the first time I had been to a Choice Hotel in years, and now I remember why I don't go to them.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Altosong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInn12401, General Manager at Quality Inn & Suites Kingston, responded to this review, 23 May 2014
Thank you for sharing the details about your recent visit. It is good to know that our location provided convenience when you needed to attend a wedding during your stay. Your valuable input determines the quality of service we provided during your visit. We are saddened to hear that our staff’s demeanor was unlikely and that our accommodation was not what you have expected of from our property. Rest assured that these will be immediately attended and necessary improvements will be made to ensure that our changes will provide a much better stay in the future. Thank you for your business, we look forward to your next stay.
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198 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Chicago, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 January 2014

After having the worst experieence of my life at the Rodeway Inn in kingston ny. I found this quality Inn. Everything was great! Friendly staff great large and clean room. Bathroom was flawless. If you're staying in kingston ny, and want to stay at a choice hotel the Quality Inn is your best option. The rodeway inn is a dump! Choice hotels is downgrading their selfs by letting the Rodeway Inn be apart of their chain.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInn12401, Guest Relations Manager at Quality Inn & Suites Kingston, responded to this review, 16 January 2014
Thank you for finding the time to share about your stay. It is our goal to provide the best lodging experience to our valued guests. We are pleased to know that we were able to accommodate you accordingly and was able satisfy you by exceeding your expectations of our Hotel’s services and facilities.

Thank you for the insight on how to grow and improve more, we certainly hope to be of service to you again very soon. We look forward to your next visit.
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Barrington, RI
Level Contributor
103 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 16 December 2013

This hotel needs a little TLC. Rooms are large but dated, could be cleaner too. Pool was dated, exercise room was dated the place just looked tired. Heater was loud and ran constantly, kept me up all night. The staff was okay but what bothered me the most was the price. Priced way above what you would expect to pay for how the place looks. There is a restaurant attached which looked dated as well but the food was not bad. Friendly staff too. There are more options near by that you may want to consider.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomasfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInn12401, General Manager at Quality Inn & Suites Kingston, responded to this review, 21 December 2013
We thank you for bringing to our attention your experience and feedback regarding your recent stay in our hotel. Our hotel is constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct our deficiencies. Rest assured that your feedback regarding improvements and updating our accommodations and facilities will be highly considered for a more likely stay in the future.
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potomac, MD
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 December 2013

The king suites are spacious and comfortable, with exceptions, but are in need of makeover. Having two bathrooms is a plus. Staff polite.
Heating thermostat did not do the job; either fully on or off, no auto cut off. Hot water too slow to warm up for shower even after 4-5 minutes. Tub drains and toilets not efficient, just did not work very well.
Had flat LED TV, definitely no HD reception in sitting area, TV reception not so hot, and old tube TV in bed area just ok.
Big nuisance was room lighting; just skimpy. Entry way dark by "closet" area and dressing area had no light.

Room Tip: Get king suite
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInn12401, Guest Relations Manager at Quality Inn & Suites Kingston, responded to this review, 10 December 2013
We appreciate you giving your feedback about your experience. It is our goal to provide the best lodging experience to our valued guests. Your kind words towards our staff will be forwarded to them as it is rewarding that their efforts were acknowledged by our dear guest.

On the other hand, we apologize if there has been an inconvenience with bathroom as well as TV reception. Your suggestions will be considered to ensure that we are providing the best stay that our guests expects of our hotel and even exceeding those expectations. We are very open to suggestions and comments as your voice is very important to us.

We hope to serve you even better on your next stay.
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Wheeling, West Virginia, United States
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 November 2013

While we were on vacation, I got sick, and we checked into this hotel that night. The beds were soft, fluffy and comfortable. The room was large, it had two nice big beds. It was very clean. There were some people making noise (domestic fight) in the next room in the wee hours of the morning and my husband complained at the front desk. They offered us another room, but we didn't want to move in the middle of the night. We think the hotel staff should have knocked on their door instead. The restaurant was under-staffed for breakfast. Other than those minor issues, we liked this hotel. They offer free coffee and hot cocoa 24/7.

Room Tip: It was nice being on the first floor not far from the lobby.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInn12401, General Manager at Quality Inn & Suites Kingston, responded to this review, 29 November 2013
Thank you for finding the time to share about your stay. It is our goal to provide the great stay to our valued guests.

We sincerely apologize that your sleep was disrupted by an incident from the other room guests. It is indeed uncomfortable to transfer you to another room in the middle of the night and not feeling well. We remind our staff to take precautions especially if guests are not feeling well. We will also keep in mind to have enough staff in our breakfast room to assist our guests.
Moreover, we are very pleased to know that you had an entirely wonderful stay in spite of the minor issues.

Please let us know of your next stay as we are certainly looking forward to see you soon.
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Dublin, Ireland
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 31 October 2013

Our room had a filthy toilet when we checked in. Complete with skid marks. The halls smelled of smoke and mildew. The wallpaper was splashed with something blue just above the dresser, and the remote did not work (yes, the light lit up, indicating the battery was good). The restaurant on the property had surly hostesses. All in all, clearly NOT somewhere I want to be again, nor would I recommend this hotel to anyone.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loretta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInn12401, General Manager at Quality Inn & Suites Kingston, responded to this review, 29 November 2013
We are deeply sorry for the inconvenience during your recent visit at our hotel. It has been our aim to provide a great hotel experience to our dear guests and we are saddened that we failed to achieve that during your stay.

Comments regarding the cleanliness and upkeep of our hotel will be promptly taken care of by our staff to ensure a more likely stay in the future.

Thank you for your business and we hope to have the chance to serve you even better in your next visit.
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Travellers are raving about these Kingston hotels

North Kingstown, Rhode Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 20 October 2013

We were greeted with an unfriendly male clerk at check in who wouldn't listen to my question regarding AAA or Senior discount. We paid $182 for the "last" room available (I had reservations).
The room had peeling wallpaper, holes in the carpet and splintering wood at the base of the bathroom door.
The noise from the NY87 rumbled all night.
I will stay longer next year in a local B&B.

Room Tip: I would not stay there again!
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank plantlinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInn12401, General Manager at Quality Inn & Suites Kingston, responded to this review, 29 November 2013
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel.

We are deeply sorry that you were not able to enjoy your Senior discount during your stay. This will be part of our evaluation as we want you to have a great experience at our Hotel. There will also be a reminder to our staff to be always courteous and helpful as our primary goal is to deliver positive customer experience.

We hope that you will be more satisfied on your next stay should you decide to stay with us again in the future.
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Additional Information about Quality Inn & Suites Kingston

Property: Quality Inn & Suites Kingston
Address: 114 State Route 28, Exit 19 New York Thruway, Kingston, NY 12401
Phone Number:
Region: United States > New York > Kingston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 10 Hotels in Kingston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Kingston 2.5*
Number of rooms: 147
Official Description (provided by the hotel):
Welcome to the Quality Inn & Suites, a Kingston hotel in the heart of the Catskill Mountains. Perfectly located off Interstate 87 near Catskill Park, the Quality Inn & Suites™ hotel is less than four miles from the Hudson River Cruises. This Kingston, NY hotel is within 15 miles of Horse Shows In The Sun (HITS) and Bard College. The State University of New York at New Paltz (SUNY New Paltz) is only a short drive from the hotel. The Dutchess County Fairgrounds, home of the Dutchess County Fair and Rhinebeck Antiques Fair, is just minutes away. The Hudson Valley Garlic Festival, voted the number one Food Festival in the United States by USA Today , is also close by. Several shops and restaurants are in the surrounding area. Be sure to visit Roudigan's Steakhouse and the Hollywood Lounge, located on the property. ... more   less 
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Also Known As:
Quality Inn & Suites Kingston Hotel Kingston
Quality Inn And Suites Kingston
Quality Inn Hotel Kingston
Quality Inn Kingston Ny
Kingston Quality Inn

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