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“Had to leave due to mildew”

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Roaring Brook Ranch & Tennis Resort
Ranked #73 of 88 Hotels in Lake George
Sedona, Arizona
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Had to leave due to mildew”
Reviewed 26 July 2014 via mobile

I booked this resort for my parents for the weekend. Made the mistake of not checking tripadvisor. My dad called me this morning that they had to leave last night. First, they were sent to a room where the beds were not even made. He called and they were moved to another room. That room smelled so bad of mildew my mom was getting sick and my dad couldn't breathe. There were no other rooms to be moved to so the manager gave them a refund. He said the workers were very nice, but it was a bad experience!

Stayed July 2014
Helpful?
2 Thank Tracey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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101 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
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English first
Gloversville, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 July 2014

I friend booked a room for my husband and I. He didn't use tripadvisor. OUCH!! This place is dirty, hairs on bathroom floor and night table, dead bugs on window sill and bathroom soap dish, lampshade stained, air wick air "fresheners" to try and hide the musty (mildew?) smells. A paper bath mat ( who thought that was a good invention??). This place is understaffed and the staff is ab best indifferent (being kind in my description). The front staff is not properly trained , or many they just don't care. They were unable to accommodate several guests, they were unable to make change from a twenty dollar bill and need not offer assistance in local offerings, we had ordered a van to take us to a restaurant. A station wagon arrived and wanted two of us to ride in the trunk! They also did not have the horse back riding advertised. They said the horses needed a day off! Stay home if this is the only place available.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank Daryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lake George hotels

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 September 2013

We found this hotel via the internet, and since it was a last minute booking, it was one of the last places available to stay for Labor Day weekend. It was fine, but here is what I would have liked to have known before booking.

1) The place must have been built in the late 50's/early 60's and basically has not been updated since. It is about 2 miles from the Village of Lake George, so you still have to drive into town if you want to be near all the activities. I mention this because parking can be difficult in the little town - the municipal meters run 7 days a week including holidays and there aren't many parking lots.

2) The property has a few different buildings to stay in, almost like college campus dorms. The room we booked ended up getting a leak that dripped onto the back of the air conditioner and made an incredibly loud plinking sound which couldn't be stopped, so we had to switch rooms. We were also on the first floor and the people above us were incredibly loud, which had more to do with the construction of the building then the people. The staff was very nice and helpful with this.

3) The second room we stayed in was a smoker's room, and so it smelled really bad. It also did not have a land line phone or refrigerator, which was fine but a little odd. Luckily, there were no more leaks and the room was quiet. The place doesn't use fitted sheets on the beds, so just know the sheets will ride up during the night to expose an open mattress.

4) There are a number of activities to do on the property - 3 swimming pools (2 outside, 1 inside), shuffleboard, tennis, and archery (mostly for kids). They should update their equipment, as the tennis balls were falling apart and the bow/arrows looked like they were about to fall apart, but I guess everything is still usable.

5) Our stay was fine, but like I mentioned earlier, the place needs major renovations in order to bring it up to modern hotel standards. It was fine for a last minute budget trip, but I thought other people might want to know more about the place before booking.

Room Tip: Try to book on the second floor so there is no one above you
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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Helpful?
3 Thank Piper O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 September 2013

Just Plan Nasty And Distgusting. We Stayed Friday To Sunday. We Were Suppose To Stay Till Monday Labor Day But Left A Day Early. We Literally Were The Only Car On Property When We Arrived On Friday And The Lights Outside Of The Building We Were Staying At Were Shut Off. We Had To Ask The Hotel To Turn Them On. We Asked Why It Was So Quiet. They Said Oh, Were Sold Out Saturday Night Which Turned Out To Be A Lie. Ok, The Rooms Were gross Full Of Black Mold, Rust, Dead Bugs, Cobb Webs, Chipped Paint, Broken And Old Everything. The Rooms Also Smelled Like Mold And An Old Basement. The Rooms Were Non Smoking Yet The Cleaning Lady Smoked As She Cleaned The Rooms. The Indoor And Outdoor Pools Were Full Of Mold. You Couldn't Sit Anywhere That Is How Bad It. We Complained But It Got Us No Where. Just A Rude Staff Member Acting As If Everything Was A Big Surprise. The Entire Place Is Run Down And Old And Needs Major Maintenance. It Needs To Be Condemed. DONT WASTE YOUR MONEY There Are Many Other Options In The Lake George Area.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
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Helpful?
7 Thank iroc89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsford, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 August 2013

Roaring Brook could be a great spot for a vacation with some TLC.... horse backing riding was great and the views are good. Needs some updating and this would be the place to stay. I was told updating would happen IN 2014, WE WILL SEE. I WOULD STAY HERE AGAIN WITH SOME CHANGES. EVEN IF YOU DONT STAY AT ROARING BROOK CHECK OUT THE HORSE BACK RIDING ITS A LOT OF FUN!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
2 Thank pose008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gatineau
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2013

First time ever to comment on trip advisor. DO NOT GO TO THIS SO CALL RESORT. stayed for 1 night. it was run down and dirty. couldn't believe how dirty our room was. we took some pics and complained the next morning. they sent us a check for $25 to compensate. what a joke. i know some folks would say better than nothing however we should have at least received half our money back. so ok there is a rustic feel to the grounds but that's it. the only good thing about this place is the location. should have booked the Quality Inn

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank syl4mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Roaring Brook Ranch & Tennis Resort

Property: Roaring Brook Ranch & Tennis Resort
Address: Rte. 9N South, Lake George, NY 12845
Region: United States > New York > Lake George
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Lake George
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Roaring Brook Ranch & Tennis Resort 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Roaring Brook Ranch And Tennis Resort
Roaring Brook Ranch & Tennis Hotel Lake George
Roaring Brook Hotel Tennis
Roaring Brook Resort Tennis

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