My family and I have vacationed in Lake George for the past 5 summers. I have three children who love the Great Escape, the beach, the mini golf and everything about our annual visit. This year we toured Fort William Henry and it was a great tour. I however need to share with you the terrible experience we had at Dr Morbid's haunted house.
While we were in Lake George recently we walked by Dr Morbids one night and my kids asked what a haunted house was. I explained the concept to them and they wanted to go and check it out. We walked in and paid our entry (me, my wife and our kids). We then waited for the tour to start. No more than 2 minutes later my daughter started to panic in fear. While trying to calm her down my son started to cry as well. Clearly we had made a mistake and they were not ready for a haunted house. We walked out and I explained to the young lady (Susan) at the cash that we would not be going on the tour as 2 of my kids were too scared. I asked for a refund and she refused. I tried to explain the situation to her but she is obviously a part time clerk who did not have the authority nor the training to do the right thing. Or so I thought. I called a few days later and reached the Manager Dave. I explained to Dave what had happened and he basically laughed and said too bad! I asked for a refund and he said that they have a policy not to refund. I went on to explain that I was not asking for a refund because I did not like the tour, rather I was asking for a refund as we did not go on the tour. Dave went on to belittle my concern and finally said (and I am quoting word for word here) "sir, the goal of a haunted house is to get scared, it sounds like we managed to accomplish that goal in 5 seconds... you got what you paid for and I will not refund you". I was shocked at his lack of respect. This is supposed to be a reputable business. The attitude of Dave and the Dr Morbid haunted house is the worst customer service experience I have ever experienced. To say that I will never return there is an understatement.
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