My husband has just recently returned home from the war in Afghanistan & we also have five children. We needed to get away for a weekend for my husband to come some what back to reality. I made reservations for March 26Th -March 28Th at the Inn at Erlowest. Their staff informed me before I made the reservations that a 3 course dinner & breakfast for both days were included in the price of $300.00 per night plus tax. The staff member assured me that we could definitely relax at there facility. Our stay was no where near relaxing. The 3 course dinner on the first night that was included in the price cost us an additional $45.00 & they informed us we only receive a $90 credit towards dinner. Not told to us at the time of booking the room. There was a beautiful outdoor fireplacee with a view of the lake. The first night we were unable to enjoy it because of weather conditions & we looked forward to the second night. My husband just returning from the war, still has his days & nights all mixxed up,we attempted to nap during the day of the 27Th. There was a wedding being held at there establishment, so there were children & adults running in the halls & up & down in the elevator, laughing & doors opening & closing. I am understanding , its a wedding , but the Staff should have informed us that there would be a wedding going on that weekend & see if I would be interested in booking a different time to stay. Insted we were assured that our stay would be restful. We quickly gather our selves & left the facility to go relax someplace else. We later returned in the evening, having had dinner out because of their scam, only to return to the wedding and no parking. Our goal of relaxing by the fire by the lake was now gone because the fire was surrounded by a wedding party. So we returned to our room , to listen to the loud guests talk about the wedding & all that they had drank & how intoxicated they were. We couldn't wait to leave this atmosphere, it was no where near relaxing. When we returned home I called The Inn At Er lowest & spoke to the owner (Cheryl). She said she was sorry that the wedding party was loud & we should have told her of this at the time, I pleasantly told her that the error was on her part. She should have informed us that the wedding was being held that weekend. I am a considerate person & if I were having a wedding starting my new life with my husband the last thing I would want is someone to tell me or my guests to be quiet. I also informed her that she should not tell her guests that dinner is included. Insted she should tell the truth & say that there is a $90.00 credit towards their dinner. The only thing she had to say to us is that she is sorry & she will consider this in the future for other guests. She offered us nothing for all that we had gone through. Frustrated beyond belief I hung up the phone & decided to contact the BBB.The staff at the time of our stay was very nice & the establishment was beautiful. It was just very miss leading & I feel that we should have been informed there was a wedding being held there the weekend we were booking so that we could consider changing our dates. I also feel that we should have been told that the "included dinner" was really a $90 credit. When presented with the bill upon check out I noticed a fee for service on the room. Thats a joke! The same glasses we had from the first night were there on our 3rd day, not to mention the "cerimic floor tile" we were servered on the first day was still there when we left. Yes they servered us a few crackers, cheese, 1 strawberry, a few nuts, 7 grapes, 4 olives, and 1/2 a teas. of jelly all directly on a cerimic floor tile that you would buy at Lowes. I would not want to stay in this facility again nor do I recommend it to anyone. The owner showed no concern for our troubles & offered us nothing. It is so sad to know that my husband risks his life for our freedoms here in the United States only to return home to this. It was kinda like a slap in the face. Over all we had paid over $700 for two nights of nothing but frustration and one dinner. This weekend was to help my husband relax, insted he encountered even more stress. Being away in the conditions he was in he really needed this weekend. I could have booked a room anywhere but decided to go to a higher end facility to ensure that we have no problems. Now I see that we would have been better off staying at the Holiday Inn.
- Official Description (provided by the hotel):
- Located on 15-acres on the shores of Lake George, The Inn at Erlowest is a stone Queen Anne revival mansion constructed as a private residence in 1898 and converted into a 10-suite bed and breakfast in 2001. The Inn offers a blend of elegant rooms, exquisite dining and everything that Lake George offers to guarantee a time remembered. A quaint bar accompanied by a fine dining restaurant provides guests a memorable dining experience. Complimentary breakfast is included and a wide range of welcome amenities are offered for an additional fee. Lounge areas are available for the quiet board game, reading or conversation time. An expansive patio and accompanying deck complete with a magnificent outdoor fireplace connect the indoor experience with the outdoor views of Lake George. Rooms includes elegant furnishings, antique furniture, king size bed, down pillows and Penhaligon’s bath amenities. Each suite offers other unique features that vary suite by suite. Rooms can include one or more of the following features; a fireplace, sitting area, spa tub and shower, and lake view. At The Inn at Erlowest there is free Wi-Fi access and reserved, free parking. A fitness center along with complementary kayaking is combined with two beach areas and an outdoor heated pool. The Inn is located between Lake George (2-miles) and Bolton Landing (8-miles). Interstate I-87 (The Northway) is a 5-minute drive connecting Erlowest to area shopping and activities. The Albany International Airport is 48 miles away. ... more less
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- Also Known As:
- The Inn At Erlowest Hotel Lake George