We stayed at the Sun Castle Resort this August. The Villas were overall very nice and a perfect location to the lake. The pool and kayaks were great. The Villa had some dirty dishes and crumbs left in some of the cabinets and hair on one of the bedroom sheets, but overall the Villa itself was in good condition. And like prior ratings, Debbie at the front desk is very helpful. Our HUGE disappointment was not being allowed access to the on-site restaurant at the INN. When we booked our reservation in May, we were told we had access to this wonderful establishment. And the day we arrived the "welcome book" references the INN and "recommends" reservations but doesn't require them in advance. They also referenced a lounge happy hour with tapas. When we walked over to the INN we were told the Hotel Owners made "a policy change two weeks ago" and Townhouse and Villa guests could no longer enjoy the benefits of the INN. The staff there was very apologetic and looked embarrassed to turn us away; they said they would love to accommodate us as long as the owners agreed. We were put in touch with one of the owners, Kathy, who long story short said there was nothing she could do. She said breakfast was never offered to the Townhouse & Villa guests (yet I have their brochure that states otherwise). They discontinued the "light fare" menu(or tapas) menu a couple of weeks before our arrival and they allow dinner and breakfast only to their 24 guests at the Inn. She further said she could squeeze us in for dinner but was afraid we would be disappointed because the chef was only prepared for the 24 guests staying at the INN. Are you kidding me? This is the owner and she has such little confidence in her chef? They book weddings there, however I would not recommend it when the owner thinks her chef can't manage an additional 4 adults and 3 kids(under 7). We (townhouse/villa guests) were treated like 2nd class citizens due to a policy change; of which we were never notified. The Villa and Townhouse owners also own the INN. Since they made no effort to right a wrong, I cannot recommend this resort. The staff is great! The owners are not..... should you choose to book here, pray nothing goes wrong and you should be okay.
- Official Description (provided by the hotel):
- Located in the Adirondack Park, Sun Castle Resort offers over 1,000 feet of lake front property on beautiful Lake George, NY. Our townhouses and villas offer a variety of services with wonderful views of the lake and the Adirondack mountains. Our townhouses are two story buildings with full kitchen, family room, 2-bedrooms and 2 1/2 baths. The kitchens include full size refrigerator, stove and oven with a dishwasher along with a eat at kitchen bar. A dining table separates the kitchen from the family room space where many units include a gas fireplace. Family rooms enjoy large screen televisions and a deck facing Lake George. The master bedrooms have king size beds and a private bathroom. Many have private decks facing the lake. The guest bed rooms offer either queen size or two-twin beds depending on the unit. A bedroom entrance to the hallway bath provides privacy to the guest bedroom. Our villas are one story units that bring back memories of visiting the lake as a child. More rustic than the townhouses, the villas offer two bedrooms, and one or two baths depending on the unit. A large family room space faces the lake with outstanding views of the lake and mountains. Apartment size kitchens are available. Townhouses and villas are air conditioned and have heat. The property includes two beaches and playgrounds with spacious yard areas. Docks are available for daily or weekly rental and can accommodate boats of unto 35' in length and 12+' beams. An outdoor, heated pool along with complementary kayaks complete the water play activities for Sun Castle Resort guests. ... more less
- Reservation Options:
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- Also Known As:
- Sun Castle Hotel Lake George