So we came here a week ago and we are leaving tomorrow and its about time to write this review, the resort has a nice view to the lake, property is better than expected, nice size town homes and villas, BUT, the management and service is HORRIBLE, and I am serious, the first concern was the staff, they didn't clean our rooms, on,y one thing they did is gave us some towels and nothing else. Second thing is our friends' fridge got broken, and they asked for second one, couple hours later it got broken once again, basically their hardware is very cheap and poor maintained. The third is, I got really pissed off, is about the manager o_O, yeah right "the property manger who is disorganized, delusional, uneducated, doesn't know what is a costumer service is, she needs education before getting this job title. We were grilling on the gas grill, we removed the gas tank from this cheapest grill you can ever buy, and we put charcoal and some wood pieces inside the grill, and we started cooking steaks, so she comes to us, she was rude to us and didn't follow the job customer service policy again she was rude, dis respective while talking to us about cooking on that grill, she said its wrong and cooking on a gas grill steaks is wrong, we removed the gas tank and she still was rude to us, she is stupid, overall it's a disorganized service that needs majority of improvements. If you ever want to stay here, my advice to you is to save your money and choose the hotel that is right next to it, they got better amenities and a nice restaurant right on the lake, forget about this one, not even a Four Star Resort, that's nonsense!!!!
- Official Description (provided by the hotel):
- Located in the Adirondack Park, Sun Castle Resort offers over 1,000 feet of lake front property on beautiful Lake George, NY. Our townhouses and villas offer a variety of services with wonderful views of the lake and the Adirondack mountains. Our townhouses are two story buildings with full kitchen, family room, 2-bedrooms and 2 1/2 baths. The kitchens include full size refrigerator, stove and oven with a dishwasher along with a eat at kitchen bar. A dining table separates the kitchen from the family room space where many units include a gas fireplace. Family rooms enjoy large screen televisions and a deck facing Lake George. The master bedrooms have king size beds and a private bathroom. Many have private decks facing the lake. The guest bed rooms offer either queen size or two-twin beds depending on the unit. A bedroom entrance to the hallway bath provides privacy to the guest bedroom. Our villas are one story units that bring back memories of visiting the lake as a child. More rustic than the townhouses, the villas offer two bedrooms, and one or two baths depending on the unit. A large family room space faces the lake with outstanding views of the lake and mountains. Apartment size kitchens are available. Townhouses and villas are air conditioned and have heat. The property includes two beaches and playgrounds with spacious yard areas. Docks are available for daily or weekly rental and can accommodate boats of unto 35' in length and 12+' beams. An outdoor, heated pool along with complementary kayaks complete the water play activities for Sun Castle Resort guests. ... more less
- Reservation Options:
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- Also Known As:
- Sun Castle Hotel Lake George