I had the misfortune of staying at this hotel and experienced the worst treatment ever. Where should I start.....Reservations were made 3 weeks prior to our arrival. Upon getting there we discovered that the room we requested was not what we got instead with all our guest present at the desk we discussed with the guy checking us in that I need a room to accommodate everyone. We were offered the following option of a blow up bed for an additional $10.00 or a fold out sofa for an additional $30.00. the decision was made to take the room with the fold out sofa. At 11;30 at night after asking for someone to fix the TV and to bring extra towel we received a telephone call from the front desk advising us they were informed that we had more than 6 people in the room and we need to make arrangement to have someone leave the room or pay for an additional room and if we did not agree to this the police will be called. Needless to say all 3 adults at midnight had to present our self to the front desk. upon discussion with the front desk staff they confirmed that she should have counted all our guest but did not but now they need us to pay for another room on top of the upgraded room we already paid for......the general manager was summoned from her home and that is where it really went down hill. THis woman was condescending, degrading and made us feel like a scum. Note our guess total was 7including 4kids the youngest being 2yrs old. It got to a point where I had to call the cops because the general manager would not take the responsibility of their mistake and when we try to point out to her that it was there mistake she referred to us as "you people" want everything- referring to the fact that we asked for extra towels.3cops came and while they could not make her make a good faith adjustments they totally understood the fault did not lie with us. There was no reason for us to upgrade the room if we had to get another room. we would have just put that money towards the additional. The front desk encounter continued until around 2 in the morning they agree to refund us all our money. We end up staying at the Best Western which was a home away from home. this place was sooooooo nice and their hospitality was so refreshing.......So if you are looking for a hotel to stay don't choose this one choose the Best Western. Just an added note while we were at the front desk in the night another guest was complaining they also screwed up his reservations and wanted him to sign checking papers and they would correct it in the AM- the guest seeing how we were treated said to them he did not trust them. Don't stay here. if something goes wrong it could cost you tremendously and if you cant pay they will put you out!!!!!!......... I will be posting the police report also.
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- Also Known As:
- Wingate By Wyndham Lake George Hotel Lake George
- Wingate Lake George
- Wingate Hotel Lake George
- Wyndham Lake George
- Lake George Wyndham