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“under construction - no water”

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Best Western of Lake George
Ranked #13 of 89 Hotels in Lake George
A TripAdvisor Member
keene, nh
112
Reviewed 22 May 2003

we thought your readers should be aware of the present situation at the best western and its sister hotel downtown, the Fort William Henry.The two are apparently owned by the same group of owners. The best western was recommended to us by the Girls Basketball AAU organizers for a tournament up in that area last weekend.A parent called Best Western and had a room reserved. was then talked into taking a room at the "more expensive" Fort william henry hotel on the water for the same price. They did not say that the William henry was under construction / renovations. Several of the rest of us out of towners also reserved rooms at this hotelafter a long day of travel and a busy day of basketball, we got to the hotel at 8:00 or so to find a mess of a construction site, rooms on one side of site, check in and pool on the other, desbris, dirt drives through construction and twisting pathways to drive on to get over to the rooms.2 or 3 large tanker trucks with noisy pump motors were running at 8:30 at night just outside the rooms and the trucks were blocking the parking spots.one room was so unclean that our folks changed rooms.Next morning, very little water at 6:00 team wakeup. By 6:15 to 6:30 not enought water to shower or to fill toilets. Calls to main desk said repair staff would not be in until 7:30. our first game at a remote site was at 8:00 ! final trickles of water available were so hot that scalding could have occured. tempering that hot water with ice was the only way to get wash water at all.several of us called the main desk - one went to speak for us all while the others stayed with the team and got them ready for second day of playattempts to have charges refunded have been tough. trying to be polite, again one parent has been the spokesman. their room has been changed to no charge. the manager said "no one else has called to complain".I then called and spoke with staff at each hotel - neither could offer any assistance - referring us to managers who were not there. finaers / owners.I left a very clear message about the situation, our feelings about the construction situation, the switching hotel scheme, the no water AND the lack of response . left my home phone number on Monday Night . It is now Thursday AM and no call back yet.most un-acceptable situation.not an acceptable hotel at all.

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603 - 609 of 624 reviews

A TripAdvisor Member
Reviewed 24 August 2002

Beware of the pictures in the brochure (a good general rule!) We thought this would be a rustic Mountain Lodge from the tiny pics we saw--it turned out to be an average, older hotel right next to the highway off ramp. Their website touts its high standard within the BestWestern chain--don't think so!

It's ok, nothing special. The exterior is a rather ugly dark brown, the rooms are ok if a bit dated. Older TV with a four dollar bottle of Aquafina water displayed next to it. We stayed on the second (top) floor which gave us a cathedral ceiling, a nice improvement over what the first floor looks like.

Subpar continental breakfast; beige cereals and plain doughnuts. No place to eat except on the one couch and a couple of chairs. Nice exterior pool. Interior pool on the small, shallow side.

Just a mile or so to downtown Lake George.

We're big fans of hotels that are new or recently renovated--this one wouldn't make the cut. Just average. I think my parents would stay here.

And it was a bit pricey for this level, around $140. The Howard Johnson Tiki hotel looked nice when we passed by it.

We went in the middle of August, 2002.


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Reviewed 14 October 2017
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  • Stayed: October 2017, travelled with family
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Thank Corinna S
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SamLuciano, General Manager at Best Western of Lake George, responded to this reviewResponded 15 October 2017
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Reviewed 17 September 2017 via mobile
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Stayed: September 2017, travelled as a couple
Thank Miriam V
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SamLuciano, General Manager at Best Western of Lake George, responded to this reviewResponded 21 September 2017
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Reviewed 25 October 2016
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  • Stayed: October 2016, travelled as a couple
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Thank Gupom
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Reviewed 18 October 2016 via mobile
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Stayed: October 2016
Thank 1995couple
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Reviewed 30 August 2015
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  • Stayed: August 2015, travelled as a couple
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Review collected in partnership with Best Western
Thank Lyndas04
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SamLuciano, General Manager at Best Western of Lake George, responded to this reviewResponded 31 August 2015
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Additional Information about Best Western of Lake George

Address: 2452 State Route 9n, Lake George, NY 12845-6007
Phone Number:
Region: United States > New York > Lake George
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 89 Hotels in Lake George
Price Range: £60 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western of Lake George 2.5*
Number of rooms: 87
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Also Known As:
Best Western Of Lake George Hotel Lake George
Best Western Lake George
Lake George Best Western

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