we thought your readers should be aware of the present situation at the best western and its sister hotel downtown, the Fort William Henry.The two are apparently owned by the same group of owners. The best western was recommended to us by the Girls Basketball AAU organizers for a tournament up in that area last weekend.A parent called Best Western and had a room reserved. was then talked into taking a room at the "more expensive" Fort william henry hotel on the water for the same price. They did not say that the William henry was under construction / renovations. Several of the rest of us out of towners also reserved rooms at this hotelafter a long day of travel and a busy day of basketball, we got to the hotel at 8:00 or so to find a mess of a construction site, rooms on one side of site, check in and pool on the other, desbris, dirt drives through construction and twisting pathways to drive on to get over to the rooms.2 or 3 large tanker trucks with noisy pump motors were running at 8:30 at night just outside the rooms and the trucks were blocking the parking spots.one room was so unclean that our folks changed rooms.Next morning, very little water at 6:00 team wakeup. By 6:15 to 6:30 not enought water to shower or to fill toilets. Calls to main desk said repair staff would not be in until 7:30. our first game at a remote site was at 8:00 ! final trickles of water available were so hot that scalding could have occured. tempering that hot water with ice was the only way to get wash water at all.several of us called the main desk - one went to speak for us all while the others stayed with the team and got them ready for second day of playattempts to have charges refunded have been tough. trying to be polite, again one parent has been the spokesman. their room has been changed to no charge. the manager said "no one else has called to complain".I then called and spoke with staff at each hotel - neither could offer any assistance - referring us to managers who were not there. finaers / owners.I left a very clear message about the situation, our feelings about the construction situation, the switching hotel scheme, the no water AND the lack of response . left my home phone number on Monday Night . It is now Thursday AM and no call back yet.most un-acceptable situation.not an acceptable hotel at all.
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- Also Known As:
- Best Western Of Lake George Hotel Lake George
- Best Western Lake George
- Lake George Best Western