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“Wonderful hotel and staff”

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Best Western of Lake George
Ranked #13 of 88 Hotels in Lake George
St Pete Beach
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful hotel and staff”
Reviewed 29 May 2013

We were traveling to my son's wedding in upstate NY and stayed here on our way north. The staff was exceptionally friendly, helpful and happy. The rooms were clean and nicely furnished. I even saw an employee touch up a lamp with gold paint because it had a small scratch - attention to detail always makes staying anywhere a pleasure and they had it in abundance.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank patriciacR7986GI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Best Western of Lake George, responded to this review, 13 July 2013
Dear Guest,
Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “Wonderful Hotel and staff, we appreciate your kind words.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are not only noticed, but appreciated.
We hope to host you again.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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523 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Montreal, Canada
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 May 2013

Best Western is usually a "sure value" place to stay and this one did not differ. The room was clean and recently renovated. The hotel has indoor/outdoor pool with a jacuzzi indoor. Kids loved it. The breakfast is included and fair. Nothing fancy. The hotel was full and we were a bit crowded for breakfast, but still had plenty of food and a place to sit.

We were on a "free night voucher" and the service was simple and fast. No extra charge, no surprises.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank natdesj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Mary, Florida
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 April 2013

Used Priceline's Express Deals to get this hotel for a two night stay. It is low season in Lake George and 80% of the rooms were unoccupied. And yet, the hotel staff placed all the guest in rooms right after one another. It may make it easier for housecleaning but it was noisy, in particular because the narrow wood doors seemed quite thin. Staff was pleasant and the morning breakfast was the reason a "+" was added to the Average rating. Fresh scrabbled eggs and sausage, waffles, 3 types of cereal, yogurt, bagels, bread, coffee, juice, and even some fresh fruit - impressive for an average hotel. Beds were just okay for sleeping. My room had this strange rotating shower head that reminded me of a lawn sprinkler. Perhaps it is meant to give one the impression more water is coming out than there really is. Could not disable the rotating function so I just dealt with it. Maid service was good and pleasant. Kid friendly indoor pool and large outdoor pool when the weather finally warms up.

  • Stayed April 2013, travelled solo
    • Value
    • Location
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Helpful?
Thank sapientia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvan Beach, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 April 2013 via mobile

Stayed 2 nights.. Rooms are pretty nice, inside jacuzzi and pool were clean.. Continental breakfast was included nice lady in there helping with whatever you need, guy at check in was helpful and pleasant, would stay here again!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrittanyF422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 10 March 2013

We booked through Priceline and ended up here. Of course, it isn't a 5 star hotel, but for what it is, it is excellent. The staff were most friendly, breakfast excellent, free wifi reliable, and nice pool. Once I checked in, I went back to the car and told my husband the lady was so nice I'd stay here again in a minute. After seeing the room, having breakfast, etc. I definitely stand by it. It is right off the highway, so maybe not best location if you are looking to be walkable to everything in town, but perfect for what we needed. The breakfast included eggs, sausages and waffles. Would stay here again for sure. The people are fantastic.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank Rmtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Best Western of Lake George, responded to this review, 11 March 2013
Thank you so much for your kind remarks. Our staff works extremely hard at giving our guests the best customer service in the area. We look forward to hosting you again.

Sincerely,

Sam Luciano
General Manager
Best Western Hotel of Lake George
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitehall, Pennsylvania
Level Contributor
2 reviews
Reviewed 9 March 2013

Hi,
We recently booked Best Western at Lake George through priceline.com during this year's President's day. We drove 300 miles to reach there from Pennsylvania and had a very good time whole day. When we went to check-in at night, they said you don't have any reservation with us. Upon investigation from priceline it was identified that they booked through their sister company booking.com and they sent the reservation note via fax to the hotel. And guess what, they misplaced the fax.

All hotels in 50 miles radious was sold out on that night and We were seven friends and had to drive 50 miles to find a place to stay. It was one of my worst travel experience ever due to irresponsible people working at this hotel. And I had to escalate this matter to their corporate head quarter just to hear that we are sorry after 3 weeks. So, please please be advised to stay away from this hotel. You may end of having no place to stay!!

Choice hotel's management is too good in this matter. I've had good experience with them for all situations.

  • Stayed February 2013, travelled with friends
    • Service
Helpful?
Thank Alok P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne, New Jersey
1 review
Reviewed 11 January 2013

WE stayed 3 nights in the Ultra suite for New Years eve weekend to ski Gore. The staff was amazingly helpful. The ultra suite was huge. Sleeps 10. Huge sofa by TV, pull out sofa by fireplace, pull out sofa in loft and 2 BR upstairs .Had 5 teenage boys in room with all the snowboard equipment and still had lots of space. Big Plus, 4 flat screen TV's. So big you could live here. Christie was great with reservations and info. Lovely woman in breakfast room.

Room Tip: Go for one of the suites if you have lots of ski/board equipment to store.
See more room tips
  • Stayed December 2012, travelled with family
    • Value
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Helpful?
Thank Hellinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western of Lake George

Property: Best Western of Lake George
Address: 2452 State Route 9n, Lake George, NY 12845
Phone Number:
Region: United States > New York > Lake George
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 88 Hotels in Lake George
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western of Lake George 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Best Western Of Lake George Hotel Lake George
Best Western Lake George
Lake George Best Western

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