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“Good experience”

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Best Western of Lake George
Ranked #19 of 89 Hotels in Lake George
matawan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Good experience”
Reviewed 26 August 2013

Overall had a good stay at this hotel. Size of the room is smaller than what they charge for. We got two double beds room, but it looked like that room was meant to be only for one bed. One positive thing was the awesome free breakfast.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Sachin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Best Western of Lake George, responded to this review, 28 August 2013
Dear Sachin M,
Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “Good Experience”, I am glad you enjoyed the breakfast.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that their efforts are not only noticed, but appreciated.
We look forward to hosting you again.
Thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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537 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Canada
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 August 2013

This setting was a good one. It was easy to reach from the highway and the downtown area with all the attractions was close by. The room we had was a king room and it was a reasonable room at a reasonable price. The staff was lovely. Nice pool! Good setting for families.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Miriam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Best Western of Lake George, responded to this review, 25 August 2013
Dear Miriam T,
Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “Pleasant Stay in Lake George”, I would like to thank you for your kind words.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are not only noticed, but appreciated.
We look forward to hosting you again.
Thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2013

We walked in and checked in a double double-bed room today and every thing looks great sofar. In fact, we had a quick peak into the unit before we formally accepted it as we always do due to health problem and everything is fine.

However, we didn't think the lady at the front desk was honest to us. While the older lady was on the phone, the younger receptionist told us that the room is $160, but can go down to $138 for AAA members. Iconfirmed my membership and mentioned that I don't have the card with me today. I also said that I can ask a family member to scan and email it over to me tomorrow. She politely said that only the other receptionist makes the decision if producing the AAA card is necessary. Once the older lady got off the phone, the young receptionist informed her about the card and the room she offered us. The lady quickly said the room that was offered to us was a mistake and doesn't exist, but there is another room that is similar but a bit larger. She added that it is $190/night and available for a minimum of three nights and she will give us the AAA discount. We agreed to pay $160/night for three nights as requested even though we knew that we have been lied. I never expected this from Best Western.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wuroye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Best Western of Lake George, responded to this review, 21 August 2013
Dear wuroye,
Thank you for commenting on your experience at the Best Western of Lake George.
I have forwarded your Trip Advisor post to the Front Desk Manager, at the Best Western, to be discussed at our next Front Office meeting. I’m sure this was a misunderstanding.
We value all of our patrons and it is our goal to see you return time and time again.

Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, contact us at 1-800-234-0265.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, United States
Level 1 Contributor
3 reviews
Reviewed 15 August 2013

This was far and away the best of the 4 hotels we stayed at in our week of traveling. The room decor and the breakfast were outstanding. The staff was helpful and courteous. I can't think of any negatives other than the noisy bathroom fan that ran whenever you turned on the light. I would recommend this hotel to anyone.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Hedy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Best Western of Lake George, responded to this review, 16 August 2013
Dear Hedy P,
Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “Great Hotel”, we appreciate your kind words.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are not only noticed, but appreciated.
We hope to host you again.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 August 2013

If I could give this property 3.5 stars I probably would, but 3 it is.

We stayed here for one night to attend a function elsewhere in Lake George. We ended up booking last minute-ish, probably 3 or so weeks out, which, combined with the minimum stay requirements at many properties left us with few affordable options. Although the Best Western was perfectly adequate, it was not worth the $190+ we paid for it. We wound up in this annex building on the left of the property that is detatched from the main hotel and has outdoor entry rooms as opposed to the indoor entry rooms of the main hotel. This was perfectly fine for us as it allowed for very convenient access to the parking lot. Now for the rundown:

The Good:
-The location was fine. On the outskirts of Lake George it was an easy drive anywhere we wanted to go in any direction. There's also a mini-golf place right next door that you could conceivably walk to if you're feeling a little brave (steep incline down from hotel). No complaints there.
-The staff we encountered were universally friendly and helpful.
-Clean looking / feeling duvet bedding.
-Good water pressure from the shower and ventillation in the bathroom
-Free breakfast was adequate and exactly what you'd expect (powdered eggs, microwave sausage, make your own waffles). One complaint was they didn't have any water available! Granted I didn't ask, but there should always be water available, either in a pitcher or through one of the drink machines. Coffee was of the gross instant, but I can't fault them for that at a free hotel breakfast.
-Safe and empty mini-fridge available in the room, both very useful.
-Some evidence of recent renovation*

The Bad:
-We were in our room for about 5 minutes when we were convinced that our upstairs neighbors must be Eddy the Elephant and Ruby the Rhino. STOMP STOMP STOMP. Later, we came to realize that they were just normal people who had the audacity to walk normally around their hotel room. The issue wasn't them, it was the building and its exceptionally poor soundproofing. Just walking around above us made a tremendous amount of noise. I can see how this could be a problem if the people above you are night owls (fortunately they weren't) and if you're a light sleeper (fortunately I'm not).
-If you've stayed in a lot of mid-scale hotels as I have you're familiar by now with the continuing saga of the huge noisy AC / heat unit that invariably lives below the main outdoor window. Our room at the Best Western Lake George was no exception. This beast was particularly moody and fired up / shut off loudly intermittantly throughout the night. Again, I'm not a light sleeper so it didn't bother me, but if you are it probably will.
-*Above I noted the evidence of recent renovation. Unfortunately, they only half renovated. They clearly updated bedding, lighting, and bathrooms, but inexplicably put the same old crappy furniture right back in the rooms! Sure, it probably saved them a lot money and it didn't adversely impact my stay in any meaningful way, but the room would have looked a lot nicer and less dated had they gone ahead and modernized the furniture. Cheap move.

Bottom line: would I stay here again? Sure, it was perfectly adequate for our needs and if the stars aligned I'd return. However, the property wouldn't be one of my top choices.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DaveM1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Best Western of Lake George, responded to this review, 16 August 2013
Dear DaveM 1985,
Re: comments-Perfectly Adequate, etc…
Let me start by thanking you for commenting on our hotel, good and bad, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests.
We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to the attention of our Housekeeping and Maintenance staff, as well as Senior Management. We are constantly renovating areas of our hotel. Although we certainly don’t consider it “cheapening out”, we do go through a budgetary process which dictates where our money is best spent.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peabody, United States
1 review
Reviewed 12 August 2013

My wife and I stayed here on a short trip to Lake George. The hotel has a lovely indoor and outdoor pool, amazing breakfast buffet and is located minutes from the village center. There is a running/bike path very close and a mini-golf course within walking distance. The staff was helpful with recommendations.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Best Western of Lake George, responded to this review, 13 August 2013
Dear Micahel T,
Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “Great Location, Great Value”, I would like to thank you for your kind words.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are not only noticed, but appreciated.
We look forward to hosting you again.
Thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2013

You can do better. The motel had an unpleasant odor (cleaning products or???), the
AC didn't work, no towel racks near the sink, not soundproof and had to drive to a restaurant. We used the Tripadvisor recommendations for a bakery so didn't try breakfast.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolynMartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Best Western of Lake George, responded to this review, 13 August 2013
Dear CarolynMartin,
Re: comments: Unsatisfactory
Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests.
We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to the attention of our Housekeeping and Maintenance staff.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western of Lake George

Property: Best Western of Lake George
Address: 2452 State Route 9n, Lake George, NY 12845
Phone Number:
Region: United States > New York > Lake George
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 89 Hotels in Lake George
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western of Lake George 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Best Western Of Lake George Hotel Lake George
Best Western Lake George
Lake George Best Western

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