We had a decent stay except to find they charged $400 on the credit card without telling us. Then we have to find out that they claimed we broke the TV. We left everything in tact. However, the only claim that they have is we were in that room last. They claimed that they have picture to proof the TV is broken. I really don't understand how that would proof that we broke the TV. All I can say they their management doesn't follow up with the customer, and basically stealing money from their customer without telling them. It is very unfortunately that this hotel is like that. Don't stay there, and go with a well known chain. It's like a nightmare that they can just take money from us like that. Try to follow up with the manager but to no avail. We will try to go higher, I can't believe they would damage their reputation by hiring incompent people.
- Official Description (provided by the hotel):
- One of the few area resorts open year-round, the Fort William Henry offers a variety of lodging accommodations with the perfect mix of historical elegance and today’s conveniences. There are three unique buildings to choose from - the upscale traditional grace of the Grand Hotel; the comfort of the Premium East Wing and the convenience of the Standard West Motel. All of our accommodations enjoy access to our extensive amenities, including an indoor pool with sauna and Jacuzzi, Olympic-size outdoor pool, several unique shops & boutiques, and three superb restaurants all on resort grounds. This historic Adirondack hotel is located on an 18-acre estate spanning the southern shore at the head of Lake George. A stunning location combined with beautifully landscaped grounds and world-class views of the many islands of Lake George and the surrounding Adirondack mountains. ... more less
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- Also Known As:
- Fort William Henry Hotel Lake George
- Fort William Henry Lake George