I was there for a conference in October and booked 3 nights. At about 6:30am, the fire alarm system went off. No one banged on my door or called me - I am a heavy sleeper, and have no idea how long it was going off before I woke up. I looked out my parking lot window and noticed people out there and thought I should go also. In my jammies. I was outside for about 45 minutes, and then allowed back inside. I asked the desk clerk if I could have a cup of coffee - she directed me to the restaurant - where I could pay for it. I told her "I am in my pajamas...", and got a rude response. Someone else came along and opened up a cabinet where they offer complimentary coffee from 11am to 5pm. ?. 11-5? Since the elevators were not working, I took the stairs to my room, where in the stairwells they had fold up roll away beds stored among other things. Fire hazard.Spoke to another couple in the stairwell - gentleman had a problem with stairs and I was told they would not move them to a lower floor. I noticed there was a Quality Inn across the street and thought I would check that out, since it was actually closer to the conference area - the Fort William Henry charges $1.00 for a local call. Went over there, looked at a room - beautiful, clean, friendly staff, and booked the next two nights. When I went to check out of the Fort William Henry, I had the same girl who directed me to purchase coffee in my pajamas after they woke me up. I asked 'Don't you want to know why I am leaving 2 days early or try to fix it?' Her response was she didn't care. Said she had already talked to me 'like' 3-4 times. No - one time - asking for coffee. The reservation manager came over and completed my checkout and gave me his card, all while telling me the importance of fire alarms. I did not have a problem with the alarm, and I do understand safety. My problem was staff rudeness. Not to mention the lack of safety with items stored in stairwells. Told me next time I am there he will do something for me. Seriously? That was the time to do something, because I will never be back. From my fellow conference goers, I was informed that the alarm went off again the next morning at 5am. I will say that the view from the hotel was very nice, and the room was as well. But I was much happier across the street, and will not be returning to the Fort William Henry.
- Official Description (provided by the hotel):
- One of the few area resorts open year-round, the Fort William Henry offers a variety of lodging accommodations with the perfect mix of historical elegance and today’s conveniences. There are three unique buildings to choose from - the upscale traditional grace of the Grand Hotel; the comfort of the Premium East Wing and the convenience of the Standard West Motel. All of our accommodations enjoy access to our extensive amenities, including an indoor pool with sauna and Jacuzzi, Olympic-size outdoor pool, several unique shops & boutiques, and three superb restaurants all on resort grounds. This historic Adirondack hotel is located on an 18-acre estate spanning the southern shore at the head of Lake George. A stunning location combined with beautifully landscaped grounds and world-class views of the many islands of Lake George and the surrounding Adirondack mountains. ... more less
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- Also Known As:
- Fort William Henry Hotel Lake George
- Fort William Henry Lake George