We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Fort William Henry Hotel and Conference Center
Ranked #17 of 89 Hotels in Lake George
Reviewed 21 January 2014

We stayed one night with the family. The staff was very friendly and the room was a little dated, but very clean. We had a premium mountain view room near the indoor pool and jacuzzi, which was a plus because the kids loved it. As a previous poster said, the room and pool area could use some renovating and we noticed that they are currently upgrading those areas. The history of the hotel (and neighboring Fort William) is pretty fascinating and the assistant manager gave a great tutorial at breakfast (which was a little pricey but delicious). The location was prime and close to restaurants, bars, and activities. It was the middle of winter however and many things were closed. During July and August (and even June, September) this place is packed. I would stay here again.

Room Tip: Get a premium lake view room for the most value.
See more room tips
  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rich G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 22 January 2014

Dear Rich G ,
Thank you for commenting on our hotel. Your feedback will help other travelers make informed decisions. Our goal is always to create a great experience for each of our guests. The hotel is constantly going through renovations in one way or another.

We are in the process of painting and re-tiling the indoor pool area. The sauna and public restrooms are also receiving a major make-over. We hope you are able to join us this spring, summer or fall to personally enjoy the upgrades.
It was our pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267.

Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,040)
Traveller rating
Traveller type
Time of year
Language

635 - 641 of 1,040 reviews

Reviewed 1 January 2014

We had a very bad experience at this hotel. Booked and confirmed two adjoining rooms with a lake view. Booked though Expedia then called the hotel to confirm. Friends booked a third lakeview room. Upon arrival were given non-adjoining mountainview rooms. (Friends got lakeview). Front desk said there was nothing they could do despite my documentation. Manager the following morning was not helpful and said he could not even cut us a break on the rate since the reservation was made through Expedia. I think the hotel re-sold our rooms and bumped us.

Not much else good to say. Pool is small, old, and run down. Cannot recommend this hotel and will never stay here again.

Room Tip: There are better choices around Lake George
See more room tips
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Young_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 3 January 2014

Dear Young_NY,

Thank you for reviewing our hotel. This one is a very important post for others to read.
We did check your reservation carefully, both prior to your arrival and after your departure. You booked your reservation directly through Expedia, which also owns Hotels.com and other third party web sites. We have a two way interface,( or direct connection) with the Expedia portals. Your reservation was 100% correct on our end as it came from Expedia. I would be happy to do a conference call with you and Expedia to clear this matter up. Unfortunately we were booked solid when you arrived and we had no other guest room to offer you.

In the future I would recommend you inquire directly with the hotel first. You will often find better rates, better guarantee policies, and will avoid situations like this one.

Because you were our guest and left without being completely satisfied, we want to make it up to you and offer you another stay with us complimentary. This offer is for any room type based on availability. I’ll even buy you a drink. Please call me directly at 518-964-6627 and I will be happy to make these arrangements.

The Online Travel Agencies (OTAs) are a very important component of the Travel Industry. They can offer you some great deals when hotels have disposable inventory. Please check with the hotel after you book through an OTA to insure accuracy as many OTAs don’t provide the hotel your address, email, or telephone number for which we can send a confirmation of details to.

Please feel free to call me to discuss this matter further. I will also answer questions from anyone who reads this post and wants more information on OTAs.

Sincerely,
Sam Luciano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2013

The rooms are average but satisfactory. They mixed up our reservation but fixed it after the first night. We had reserved a room on the ground level so we would be close to our motorcycles. The location is great. I would stay here again, especially if I was on my bike. There is a great view of the lake.

  • Stayed: June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RobGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 16 December 2013

Dear RobGS,
Thank you for commenting on our hotel. Your feedback will help other travelers make informed decisions. Our goal is always to create a great experience for each of our guests. Comments like yours help us improve.
We have different types of accommodations, each with their own location, ambience, and amenities. Our prices vary by room type to reflect these differences. Our standard east section remains popular with many of our guests because of its proximity to the outdoor pool and individual exterior entrances. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

Stayed here for one night on the way home after a Vermont weekend. The staff was friendly and the room clean but could use some renovating. The location was good and close to restaurants, bars, and activities. I would stay here again.

  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jen91610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 11 December 2013

Dear Jen91610,
Thank you for the kind words. In this never ending world of social media, it is refreshing to get positive comments. We are constantly renovating various sections of our rather large property. At times unforeseen costs throw our timelines off, but be assured the comfort and satisfaction of our guests is always the biggest priority.
Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267.
Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2013

Wonderful hotel great location and the best lake george has to offer with everything nearby and room are nice and spacious with nice bathrooms and the lake view suites are best and amazing..always recommend to stay here in lake George area

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Munna4598
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 11 November 2013

Dear Munna4598,
Thank you for commenting on our hotel and informing other travelers about our accommodations. We appreciate the kind words and recommendation.
Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265.
Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

I stayed in the main hotel for 3 nights. The staff here especially, Sandy are terrific! They were friendly and helpful. The room was very spacious and comfortable. The housekeeping staff were great also. Having a laundry room and business room on the premises was a godsend.

Room Tip: Rooms on the lake side have a great view.
See more room tips
  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ariel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 26 October 2013

Dear Ariel L,
Thank you for sharing these positive comments on Trip Advisor. We appreciate your kind words.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear when we have done our job.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for the praise!


Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013 via mobile

Do not take the hotel's recommendation or use their free drinks voucher for the blacksmith steakhouse. Our dining experience at blacksmith was horrible and the hotel shohld be embarrassed to recommend the restaurant to hotel guests.

Stayed: October 2013, travelled with friends
Thank jchang00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 26 October 2013

Dear jchang00,
Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment.
We are sorry that “The Village Blacksmith” did not meet your expectations. I have discussed your review with the Management at the restaurant.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lake George hotels
0.4 mi away
Holiday Inn Resort Lake George
1.3 mi away
Best Western of Lake George
Best Western of Lake George
#13 of 89 in Lake George
627 reviews
0.8 mi away
Hampton Inn & Suites Lake George
Show Prices
Show Prices
Show Prices
0.4 mi away
Courtyard by Marriott Lake George
0.7 mi away
Wingate by Wyndham Lake George
3.5 mi away
Comfort Suites Lake George
Comfort Suites Lake George
#12 of 89 in Lake George
680 reviews
Show Prices
Show Prices
Show Prices

Been to Fort William Henry Hotel and Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fort William Henry Hotel and Conference Center

Address: 48 Canada St, Lake George, NY 12845-1604
Region: United States > New York > Lake George
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 89 Hotels in Lake George
Price Range: £64 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fort William Henry Hotel and Conference Center 3*
Number of rooms: 195
Official Description (provided by the hotel):
One of the few area resorts open year-round, the Fort William Henry offers a variety of lodging accommodations with the perfect mix of historical elegance and today’s conveniences. There are three unique buildings to choose from - the upscale traditional grace of the Grand Hotel; the comfort of the Premium East Wing and the convenience of the Standard West Motel. All of our accommodations enjoy access to our extensive amenities, including an indoor pool with sauna and Jacuzzi, Olympic-size outdoor pool, several unique shops & boutiques, and three superb restaurants all on resort grounds. This historic Adirondack hotel is located on an 18-acre estate spanning the southern shore at the head of Lake George. A stunning location combined with beautifully landscaped grounds and world-class views of the many islands of Lake George and the surrounding Adirondack mountains. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelClick, Hotels.com, TripOnline SA, Expedia, Booking.com, getaroom.com, Travel Republic (UK), Ebookers, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Fort William Henry Hotel and Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fort William Henry Hotel Lake George
Fort William Henry Lake George

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing