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Fort William Henry Hotel and Conference Center
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Reviews (1,084)
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Reviewed 15 June 2014 via mobile

Took my daughter and my wife for her birthday. First time in lake George and we couldn't have found a better place to spend the night. The hotel was great. The best location in town. The rooms we're clean and comfy. I booked the room just one night before our arrival and send an email to the hotel requesting a room with the lake view. When we arrived the person at the check in said that they have a room with a lake view for us. The guys at check-in we're very polite and very helpful. Definitely will be back again.

Stayed: June 2014
1  Thank Klodian o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 16 June 2014

Dear Klodian 0,
Thank you for commenting on our hotel and sharing your experience with other travelers. We appreciate your compliments and kind words.
Again, thank you for this useful feedback! It was a pleasure having you as our guest. We look forward to hosting you again. If we can be of assistance in the future, don't hesitate to contact us at 1-800-234-0267.

Sincerely,
Sam Luciano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

Not much in Lake George or the surrounding area is pet-friendly. This is one of the few. Unfortunately, staying in a pet-friendly room means staying in a part of the campus that has not been updated. Shoddy materials, poor décor, less than adequate air-conditioning unit, musty smell, terrible linens, horrible shower and nasty shower curtain. Borderline in term of cleanliness Supposed to be staying two nights but not willing to stay beyond one night. The main hotel appears nice, but would surmise that portion of the hotel is using the same towels (smaller than average) and linens so we might still have been unhappy even in the newer part of the hotel. Won't be returning.

  • Stayed: June 2014, travelled with family
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1  Thank ChrissieKnows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 15 June 2014

Dear ChrissieKnows,
Thank you for commenting on our hotel. Our goal is always to create a great experience for each of our guests. Comments like yours help us improve.
We are sorry that our standard section did not meet your expectations.
The Front Desk, Housekeeping and Maintenance staff are trained to take every step possible to make your Fort William Henry experience a positive and memorable one.
I will discuss your concerns with our Executive Housekeeper regarding your stay. All housekeepers undergo a probationary training period and if someone is falling short it is because they are not following our procedures.
As you stated in your review, we have different types of accommodations, each with their own location, ambience, and amenities. Our prices vary by room type to reflect these differences. Our standard west section remains popular with many of our guests because of its proximity to the outdoor pool. I will certainly discuss your comments with our Housekeeping and Maintenance Departments.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

We stayed 5 nights at the Fort William Henry Hotel during Americade 2014. Servicing a fully booked property with an added 20K+ motorcycle riders on site should be a daunting task but the staff at the FWH never flinched and handled every breakfast, dinner and event like it happens every day. We had a very comfortable room overlooking the lake and it was great to be central to all the events and demos. The staff was fantastic - especially the woman at the front desk that lent us her own umbrella so we could walk to a restaurant for dinner. Already booked for next year!

Room Tip: Stay in the main hotel in a lake view room!
  • Stayed: June 2014, travelled as a couple
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1  Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 11 June 2014

Dear Deb S,
Thank you for your kind comments. It is greatly appreciated when our guests recognize the efforts of our staff. I will share your kind comments with our team. Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear when we have done our job.
It was a pleasure having you as our guest. We look forward to hosting you again during Americade 2015. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Spend a long week-end while visiting the area and the Hot Air Balloon Festival in September. Make sure to get a room overlooking the lake which is so beautiful.

The area is beautiful with a short walk to the lake. Beautiful seating outside overlooking the lake with a restaurant on the lower lever overlooking the lake.

Very tranquil area.

Room Tip: Be sure to get lakeview room
  • Stayed: September 2013, travelled as a couple
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1  Thank Janice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 11 June 2014

Dear Janice B,
Thank you for sharing your stay with us on Trip Advisor . We appreciate your kind words . Thank you also for commenting on the great view of the Lake.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear when we have done our job.
We hope you get the opportunity to come back to the Lake George region and allow us to be your host again.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

The hotel itself is actually above average - it's a very nice hotel. The Fort next door is excellent. Lake George ends there however. There is NOTHING anywhere around the lake that is family oriented. The only places to eat are bars or breweries, the only places to shop are cheap t shirt places. As a hotel by itself is 4 stars...the entire experience of Lake George as a family destination is 1 star.
It's sad, in the past we had lots of fun here but once they tore down the gaslight village, they tore out the soul of the place as a family destination of any sort.

  • Stayed: May 2014, travelled with family
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2  Thank Markhenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded 26 May 2014

Dear Markhenn
Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated .

We are sorry that Lake George didn't meet your expectations. We work with local officials and provide feedback like yours to help them consistently improve the region.The Gaslight Village location will be a beautiful events staging area in a matter of months. Large scale events like Americade and the Adirondack Nationals need an area like this to grow.

Again, thank you for this useful feedback.

Sincerely,
Sam Luciano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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