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“Location and views worth it!”

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Fort William Henry Hotel and Conference Center
Ranked #15 of 87 Hotels in Lake George
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Location and views worth it!”
5 of 5 bubbles Reviewed 9 August 2014

Booked through Groupon. Expected to be put up in oldest section of the hotel. My simple goal was to see fireworks and be able to walk everywhere. We were put in the "premium" section. The room was clean and big. The view was absolutely awesome. I loved it. 2 pools. Outdoor pool is huge and clean. Indoor one is small but has jacuzzi and hockey table. Places to eat inside hotel with reasonable pricing and lots of outdoor seating. Views everywhere. Parking seemed limited because it's not really monitored. But managed to get a spot near room and my car didn't move the entire stay. Would stay here again and would recommend.

Room Tip: I think it's important to understand that there are 3 parts to this hotel- standard, premium and...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Valerie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 10 August 2014
Dear Valerie H,

Thank you for commenting on our hotel. Your feedback will help other travelers make informed decisions

Located at the Southern end of Lake George, we do have a great location and an incredible view year round.

As you stated in your review, we have different types of accommodations, each with their own location, ambiance, and amenities. Our prices vary by room type to reflect these differences. Our standard east section remains popular with many of our guests because of its proximity to the outdoor pool.

It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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901 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (328)
Date | Rating
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  • Any
English first
Washington, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

We have been coming here for four years in a row. We book early so that we can reserve the Grand Lake View rooms. I have to say that from the minute we book the rooms, the service has been exceptional. Lindsey is great to deal with, and will honor your request if the room is available. The rooms are spacey, very clean, beds are comfortable, and words cannot describe how breathtaking the view is. Also, the hotel is within walking distance to the village, beach, and boats. The cleaning people also provide great service. If we need additional towels, blankets, coffee packets, etc., which we did, we receive them immediately and with a smile. When we arrive, the rooms are ready and yes we even arrive earlier than check in time. I am very selective on where our family stays, and this is one of the best hotels in Lake George for many reasons.

Room Tip: I would highly recommend the Grand Lake view rooms. The views are breathtaking and you can sit and...
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 10 August 2014
Dear Diane W.,

Thank you for taking the time to review our hotel on Trip Advisor. Your feedback will be of great help to others travelers to Lake George.

We are very proud of Lynsey, our housekeeping department, and all of our staff. They make a commitment during our orientation process to treat every guest as family. We are glad to see the dedication is noticed

It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!

Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 8 August 2014

I don't know if you'll find a nicer view in Lake George, but unfortunately, that's really the best part of this hotel. We stayed on the first floor in the main building, which compared to the other wings, looks nice and modern.
Our room had a very musty smell to it, and it just gave you the feeling that the room, and the facility, was just not clean.
They do not offer room service, which is nice when you have small children in tow looking for something to eat at night. We did have breakfast several mornings in their restaurant, which was fine.
If you can find a similar view in the area, I'd book there.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Heff66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 20 August 2014
Dear Heff66,
Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment.
We are sorry that our guest rooms did not meet your expectations. The hotel is constantly going through renovations in one way or another, including public areas and restaurants.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Lake George hotels

Montreal, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 8 August 2014

We arrived for a 3 day holiday in beginning of August. This is our3 rd year in a row. Yes we stay here because of the grounds and views of the Lake. I rate this aspect number 1 in all of Lake George. Unfortunately the accolades stop here. We stayed in the Premium section (first floor) the room was damp, sheets were wet with dampness. The room also had an odor (like musty high humidity) all related of course. No doubt that hotel management or ownership is letting this beautiful hotel deteriorate. Breakfast is served in a beautiful hall with lovely views. Unfortunately the service is terrible. When we place an order we waited 30 minutes for the food to arrive. This happened every morning of our stay. Its clear to me that the kitchen staff is understaffed for the number of guests sitting in the dining area. In conclusion this hotel is all about the views and it has the potential to be much more. This hotel needs renovations in the rooms and better management oversight on service.

Room Tip: Stay away from Motel Section and Premium (first floor) go for the Premium 2nd floor.
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Montreal1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 22 August 2014
Dear Montreal1111,
Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment.
We are sorry that our guest rooms did not meet your expectations. The front desk is trained to take every step possible to make your Fort William Henry experience a positive, memorable one. It sounds like we fell short. I will bring your comments to the attention of the White Lion Manager. The hotel is constantly going through renovations in one way or another, including public areas and restaurants.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deer Park, New York
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 7 August 2014

We have stayed here for three years in a row. We love the property, pool, restaurants...white lion for breakfast and lookout cafe for dinner or lunch...great wings and frozen drinks... But the rooms are in serious need of updating in the standard motel section. Bathroom sinks fill up while brushing teeth. Water under feet in shower. When we complained they did send someone to check it out but some things are not an easy fix Location is fabulous walk into town and to restaurants.. But you are paying for location and grounds not your room at $200 a night in August for their least expensive rooms.. Hotel rooms are nicer but more expensive.debating coming back next year.

  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
1 Thank kjmaggio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 22 August 2014
Dear kjmaggio,
Let me start by thanking you for sharing your experience at our hotel with other Trip Advisor Travelers. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment.
We update our rooms and public areas regularly. We are sorry that our hotel did not meet your expectations.

It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 7 August 2014

I can't believe this is what money gets you these days. The room is old and the carpet looks gross. There is ring marks on the night stand from previous guests. They gave us a "suite" that is big but filled with crap. It has a king size bed that is by far the worst bed I have ever tried to sleep in, it feels like I'm lying on lumps, my dogs bed is more comfortable. The pillows are stiff as styrofoam, your neck is hyperextended with no give. The room doesn't have a sofa to sit on, this is suppose to be a suite that is 420sq feet. They put a damn dinning room table with 6 stupid chairs..... Really?! The plywood cupboard where the fridge and microwave is doesn't have a sink, which I have to wash my baby bottles in the bathroom..... Gross..... Coffee maker could be purchased at the dollar store. Bathroom looks old, no towel rack by the bath tub to grab a towel quickly. The air conditioner is right beside the bed which blows right on your head and makes it completely dry. The comforter is too heavy but if you like the air conditioner it's too cold without. We had a crappy fleece blanket sent to the room. I would not recommend this place. I could go to the beach during the day to get a nice view of the lake. Our room is facing the parking lot anyway, they had no other rooms.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 22 August 2014
Dear Sue C ,
Thank you for those detrimental words. Your critique will help other travelers make informed decisions.
We have different types of accommodations, each with their own location, ambience, and amenities. Our prices vary by room type to reflect these differences. We update our rooms and public areas regularly. We are sorry that our hotel did not meet your expectations.
Lastly, If you ever have any questions or concerns, simply ask a Fort William Henry associate or ask for a manager. Ours are on call 24/7.. We are here to serve you. Whether it is Fort William Henry or another reputable hotel, we can’t help you unless you let us know there is a problem. Giving the hotel a chance to understand, identify, and correct the issues and concerns is always a better choice than a negative review after the fact.
Again, thank you for your comments.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, Rhode Island
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 7 August 2014

Before I get to the service- I first must say that the location is excellent- overlooking the lake and within walking distance of the village, beach, and boats. This is the only reason my rating is poor and not terrible. The customer service at this hotel was sorely lacking, however. My wife and I stayed here for 3 nights, and upon arriving on Sunday, we tried checking in at 2pm when we arrived. The desk clerk politely told us that our room wasn't yet ready (4pm check-in), but to try again at 3/3:30 and it should be ready. We left our car and returned at 3:30 and unfortunately our room was not ready; not a huge deal- we walked to the beach and got back at 4pm. We then checked in, was given our room keys (we were staying in the motel portion), gathered our bags from our car and went to our room. When we arrived, the maids apparently just began working on our room, because the door was open, but everything was strewn about. When I went to inquire about the room not being done, and if there was another room they could put us in (since our luggage was sitting with my wife outside our room), I was told there were no other rooms and we would just have to wait- no apologies or offers for a free drink at the bar- just go sit and wait. After sitting outside of our room for a half hour waiting for it to be cleaned (couldn't go anywhere until our luggage was secured), we were then told that the tub leaked, and they had to turn the water off for the whole building to repair the faucet causing the leak- so they provided extra towels to keep the floor dry. No offer to move us- apparently since there weren't any other rooms available. So for the entire 3 days- we sopped up a wet bathroom floor a few times a day. When we went to the pool, there was never any clean towels- we sat there for an hour one day until new towels were brought down. I believe this hotel is severely lacking enough help to maintain it- they have a 10am checkout and 4pm checkin- a 6 hour window to turn rooms around, and can't do it. If you're looking for a decent hotel in a great location- this is a good choice- just don't expect anything whatsoever from the staff.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank RIBrian1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 20 August 2014
Dear RIBrian1,
Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment.
The front desk staff undergoes extensive training to make sure your Fort William Henry experience is a positive, memorable one. It sounds like they fell short. I will certainly go over your comments with them, one at a time, at our next staff meeting. There may have been a communication break down between Housekeeping and the Front Desk.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fort William Henry Hotel and Conference Center

Property: Fort William Henry Hotel and Conference Center
Address: 48 Canada Street, Lake George, NY 12845
Region: United States > New York > Lake George
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 87 Hotels in Lake George
Price Range (Based on Average Rates): £
Hotel Class:3 star — Fort William Henry Hotel and Conference Center 3*
Number of rooms: 195
Official Description (provided by the hotel):
One of the few area resorts open year-round, the Fort William Henry offers a variety of lodging accommodations with the perfect mix of historical elegance and today’s conveniences. There are three unique buildings to choose from - the upscale traditional grace of the Grand Hotel; the comfort of the Premium East Wing and the convenience of the Standard West Motel. All of our accommodations enjoy access to our extensive amenities, including an indoor pool with sauna and Jacuzzi, Olympic-size outdoor pool, several unique shops & boutiques, and three superb restaurants all on resort grounds. This historic Adirondack hotel is located on an 18-acre estate spanning the southern shore at the head of Lake George. A stunning location combined with beautifully landscaped grounds and world-class views of the many islands of Lake George and the surrounding Adirondack mountains. ... more   less 
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Also Known As:
Fort William Henry Hotel Lake George
Fort William Henry Lake George

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