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“Kudos to the Fort William Henry”

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Fort William Henry Hotel and Conference Center
Ranked #13 of 88 Hotels in Lake George
Maine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Kudos to the Fort William Henry”
Reviewed 20 August 2014

We had a lovely room facing the lake and it was picture perfect. The room was very clean and well stocked. Staff on the floor were friendly and helpful. The grounds were well groomed and very clean. Front desk staff were extremely pleasant and helpful especially Ryan - he couldn't do enough for you. The restaurant on property was very good - do try it - you wouldn't be disappointed. I even had the pleasure of meeting the General Manager of the hotel and he made me feel very welcomed and if I had any problems to please call him. Now that is service. The hotel is in a location that has plenty of attractions for the young and old. If you are looking for an ideal vacation spot - you will find it here at the Fort William Henry Hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank 520SMS1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 22 August 2014
Dear 520SMS1959,
Thank you for sharing the great experience you had, at our hotel, with other Trip Advisor Travelers.. In regards to your comments on “Kudos to the Fort William Henry”, we appreciate your kind words.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will certainly pass your comments onto Ryan our Front Desk Manager.
We hope to host you again.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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916 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (335)
Date | Rating
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English first
Providence, Rhode Island
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 August 2014

Stayed at this hotel prior. A room at the Premium side was more than comfortable. Clean, safe, well appointed room that did not show any signs of wear. Flat screen TV with plenty of channel selections. The only draw backl was that the window screen had some holes in it thus not allowing us to have the window open for fresh air.

Room Tip: The standard rooms are more like motel rooms. Building not attached to main unit and exterior door...
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank acapozzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 20 August 2014
Dear acapozzi,
Thank you sharing your comments with other trip advisor travelers. I will have maintenance check on the screens in the Premium section immediately.
Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island, NY
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 August 2014

We stayed in the main building so I can't comment on the outer motel like accomidations. That being said, very nice rooms, comfortable bed, large outdoor pool, great location (south end of Lake George, walking distance to town and Million Dollar Beach) and the perfect views of the lake made this hotel a winner. Rooms have a microwave, coffee maker, free wi-fi and a fridge. Ours also had a jacuzzi tub in the sitting area. Be sure to ask for a lake view or you'll overlook the parking lot. There are a couple of imporvements needed but not enough to detract from staying here. The pull-out sofa bed was pretty well worn and charging a "resort fee" is questionable. Unless you consider an outdoor pool, one shuffleboard court, a game room and a small indoor pool a resort. Breakfast does not come with a stay however their on-site resteraunt is reasonable and serves a good breakfast compared to some of the other local fare (see my review on "The Breakfast Spot"). They run specials on Groupon so you may get a goos deal there.

Room Tip: As for a lake view in the main building.
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank john4li
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 20 August 2014
Dearjohn4li,
Thank you for sharing your experience at our hotel with other Trip Advisor Travelers.
In regards to your comments ,“Location, Location, Location ”, we appreciate your informative assessment of our operations. I will share your comments with my staff at our next meeting.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are not only noticed, but appreciated.
We look forward to hosting you again should you visit the Lake George area.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ludlow, Massachusetts
Level Contributor
231 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 16 August 2014

We reserved a room at Ft. William Henry with a bit of concern after reading some of the reviews. There was no need for concern. They absolutely nailed the perfect stay. From check in to check out, everything was perfect. We arrived early and were worried about getting our room because there were at least 50 other people waiting to check in. The clerk (can't remember his name) told us the entire hotel checked out this morning so it's a bit crazy, but I guarentee your room will be ready by 3pm. At 2:58, we checked to see if our room was ready... Yup! We stayed in the standard west building, yup, the one that is always getting knocked in the reviews. Well, for my wife and I, it was perfect. Sure, there was a bit of wear and tear on the outside of the building. But it was great!! The room (204) had a tall ceiling, 2 double beds, and all the normal hotel furniture including a flat screen tv and a very comfortable arm chair and stool. We love having a balcony to chill out on and the standard west building has one. Oh, the view? Breath taking! We had a lakefront room. I could look at that view all night long.
The staff. Our house keepers were a girl from Jamaica and an oriental girl. Outstanding service!! Room was cleaned spotless everyday. Towels were thick and plentiful. The housekeeping staff were friendly and hard working.
The on site amenities are great. The pool is good sized and clean, the grounds are beautiful. It rained one day so I used the sauna and indoor pool. Perfect. The outdoor bar is very handy and there is a sitting area in front of it with nice, comfortable outdoor furniture to chill out on. The on site breakfast resturaunt served an outstanding breakfast. We had a waiter named Milos, from Montenegro or Macedonia (I can't remember which), who was friendly and really good at his job.
Oh , and about the appearence of the standard west building. It looks like it was built in the 50's or 60's so it has an air about it. And yes, there are sme dents and scratches on it, but, there was a painting crew working on it our entire stay so it's not neglected.
I even got a chance to say hi to the general manager, Sam, quickly. He had a warm smile and you could tell he cares about the guest experience.
So, bottom line. The Ft. William Henry Hotel and Conference Center will be our go to hotel in Lake George. From beginning to end, a great stay. Thank you very much and see you next year.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
7 Thank bt1sw2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 20 August 2014
Dearbtlsw2000,
Thank you for sharing your experience at our hotel, and recommending us to other Trip Advisor patrons.
In regards to your comments ,“Great stay, great hotel, great staff ”, we appreciate your kind words. I will pass your comments on to our Front Desk Manager and the Head of Housekeeping
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are not only noticed, but appreciated.
We look forward to hosting you again should you visit the Lake George area.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort White, Florida
Level Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 15 August 2014 via mobile

My wife and I went there for a wedding which was held on the premises.
I really can't say anything bad about the place except it is in need of a face lift.
We stayed in the older section because we had a pet. There was no elevator, so if you have heavy items that's a bummer.
All in all we had a great stay. Plenty to do and see within walking distance.
We would stay there again.

Stayed November 2013, travelled with family
Helpful?
2 Thank bbbd398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 20 August 2014
Dear bbbd398,
Thank you for sharing your hotel stay with with other Trip Advisor travelers. Our goal is always to create a great experience for each of our guests. Comments like yours help us improve.
We have different types of accommodations, each with their own location, ambience, and amenities. Our prices vary by room type to reflect these differences. We update our rooms and public areas regularly. We are sorry that our hotel did not meet your expectations.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hurley, New York
Level Contributor
75 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 August 2014

Just home from a 2 night stay. Walking distance to the village shops/restaurants & the boat rides.
We had booked an 8:30 am trip on the Mohigan & just walked down the stairs next to the Fort.
Bedside lamp was broken- left a note & our maid Brenda had it repaired/replaced before we returned.
Ate breakfast before heading home in the "White Lion" dining room. Hostess had to comment we "all must have set our alarms & come to breakfast at the same time". Several empty tables were available. Disappointing (dry) cinnamon french toast.
Outdoor Pool was cool, but crystal clear. Did not use the smaller indoor pool.

Room Tip: Ground floor facing the pool & lake view- Unfortunately next door neighbors ( Adult & kids...
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  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lynnbond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 20 August 2014
Dear Lynnbond,
Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment.
We are sorry that the “White Lion” did not meet your expectations. I will certainly discuss your comments with the Manager.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 August 2014

Booked through Groupon. Expected to be put up in oldest section of the hotel. My simple goal was to see fireworks and be able to walk everywhere. We were put in the "premium" section. The room was clean and big. The view was absolutely awesome. I loved it. 2 pools. Outdoor pool is huge and clean. Indoor one is small but has jacuzzi and hockey table. Places to eat inside hotel with reasonable pricing and lots of outdoor seating. Views everywhere. Parking seemed limited because it's not really monitored. But managed to get a spot near room and my car didn't move the entire stay. Would stay here again and would recommend.

Room Tip: I think it's important to understand that there are 3 parts to this hotel- standard, premium and...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Valerie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, 10 August 2014
Dear Valerie H,

Thank you for commenting on our hotel. Your feedback will help other travelers make informed decisions

Located at the Southern end of Lake George, we do have a great location and an incredible view year round.

As you stated in your review, we have different types of accommodations, each with their own location, ambiance, and amenities. Our prices vary by room type to reflect these differences. Our standard east section remains popular with many of our guests because of its proximity to the outdoor pool.

It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fort William Henry Hotel and Conference Center

Property: Fort William Henry Hotel and Conference Center
Address: 48 Canada St, Lake George, NY 12845-1604
Region: United States > New York > Lake George
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 88 Hotels in Lake George
Price Range (Based on Average Rates): £
Hotel Class:3 star — Fort William Henry Hotel and Conference Center 3*
Number of rooms: 195
Official Description (provided by the hotel):
One of the few area resorts open year-round, the Fort William Henry offers a variety of lodging accommodations with the perfect mix of historical elegance and today’s conveniences. There are three unique buildings to choose from - the upscale traditional grace of the Grand Hotel; the comfort of the Premium East Wing and the convenience of the Standard West Motel. All of our accommodations enjoy access to our extensive amenities, including an indoor pool with sauna and Jacuzzi, Olympic-size outdoor pool, several unique shops & boutiques, and three superb restaurants all on resort grounds. This historic Adirondack hotel is located on an 18-acre estate spanning the southern shore at the head of Lake George. A stunning location combined with beautifully landscaped grounds and world-class views of the many islands of Lake George and the surrounding Adirondack mountains. ... more   less 
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Also Known As:
Fort William Henry Hotel Lake George
Fort William Henry Lake George

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