I booked a two night stay for the Tahoe resort for $109 per night and requested to be notified if a lake front room became available. I recieved a call prior to checking in and was asked if I wanted the lake front for $20 extra per night and said yes. I arrived to check in and was then told it was $40 extra per night. It took 25 minutes to check in. When I arrived at my lake front room I noticed the balcony was facing the woods and the view of the lake was blocked by a block wall. We complained to the manager who stated that it was listed as a lakeview room and they are working on re categorizing the rooms. I checked my credit card statement and noticed that I was charged over $300 dollars. We complained to the manager and found that the employee at the front desk did not add up the charges properly and needed assistance adding and subtracting to figure out how much it should have been. Our room was changed to a lakeview and upon entering the room we noticed stains on the sheets. Shortly after, the power went out and they only had a generator to power electric in the bathroom. We walked down to the "private beach" to find that the sand is crushed rocks that hurt your feet and the water depth barely touches your waste. We spend the night (no power, no AC, no cable or lights) and were given a two hour estimated time for the problem to be corrected. We go out in the town and arrive back at 5pm to find that the pool is closed and still no power, AC, lights or cable. We complained to the manager about the poor conditions and his response was that he was "irritable too" and made no attempt to accommodate us. We ended up leaving the hotel for a place down the road and am currently awaiting a refund that I was told would take ten days. Moral of the story, don't waste your money.
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- Also Known As:
- Tahoe Beach Club Hotel Lake George
- Tahoe Beach Hotel
- Tahoe Beach Lake George