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“Almost perfect”

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Quality Inn Lake George
Ranked #27 of 88 Hotels in Lake George
Certificate of Excellence
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Almost perfect”
Reviewed 18 August 2014

I stayed at Quality Inn Lake George with my family (wife and two kids) for two nights during the first week of August. I had based my hotel choice on the comments from TripAdvisor, so it seems fitting that I provide my own.

The hotel is very well maintained and the staff is very friendly. We were greeted by Roger at check-in and Christina did a wonderful job in the small breakfast room. We had a room on the second floor.

The room was really clean, with the exception of the carpet, from which I suspect the musty smell that others mentioned come from. Carpet deodorizer had been used to mask the smell, but it was too much: the very artificial odor of the deodorizer was barely tolerable. I travel with an asthmatic two-years old and the strong odors were enough to trigger his asthma, which had been controlled for a long while before our trip. Other members of my family were less impacted, but it should be addressed, either by finding the root cause of the musty smell and getting rid of it, or by using an odorless deodorizer. Even though we avoided putting our luggage on the carpet, everything retained the odor, which can still be smelled two weeks after at home. This is the only thing that prevented me from giving a rating of 5.

Other than that, like I wrote earlier, the room was really clean: they use full slipcovers for the bedspring and mattress, which were immaculate. The bathroom, albeit small, was very clean. The location of this hotel is perfect and the exterior is amazing. The kids loved the pool and hanging around the fire pit during after dinner.

Also, I found the room to be pretty soundproof, although this may have been helped by the fact that we had the A/C unit running.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank 754joelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1Scott, General Manager at Quality Inn Lake George, responded to this review, 20 August 2014
Thank you for your recent stay with us at the Quality Inn of Lake George. We'll keep working
to earn a perfect score for your future visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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308 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Trumbull, Connecticut
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 August 2014 via mobile

My children, husband, and I recently spent 4 nights at the Quality Inn, and we were very happy with our hotel choice. The pros and cons we experienced were the same as many other reviewers. We enjoyed the location of the hotel, the breakfast accommodations, and the overall layout (the kids loved the pool!). Our room did have the same musty smell that others mentioned, as well as a few other minor issues: The toilet clogged twice, and the bathroom door opened in such a way that it locked itself from the inside (we had to make sure the kids didn't accidentally lock us out of the bathroom). The best bonus was the view of the fireworks right from our balcony!

The pros definitely outweigh the cons here, and we would certainly stay there again. I would recommend getting a second floor room for the view.

Stayed August 2014, travelled with family
Helpful?
Thank 45kcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1Scott, General Manager at Quality Inn Lake George, responded to this review, 17 August 2014
Thank you for your recent stay with us at the Quality Inn of Lake George. We appeciate your taking the time to write a review and for pointing out about the view of the fireworks from the property. FYI - Fireworks are every Thursday night in July and August.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 August 2014

Our family of five stayed at this hotel for six nights. Overall we had a very good experience with only a few minor complaints. I'll start with the good. First, you can't beat the location. We were able to walk to restaurants, shops, the beach and attractions. Walking directly across the street and taking a shortcut through Fort William Henry brought us directly to the lake where the tour boats docked and just a block from Million Dollar Beach. Second, the staff we encountered were very friendly and seemed to enjoy their jobs. Christina in the breakfast room is a standout. She made the hotel breakfast seem more like breakfast at her home. She was helping guests make waffles, clearing plates, and chatting up past guests who seemed thrilled to see her again. Tara was in the breakfast room one morning during our stay, too. She was lovely. The young ladies who helped me at the front desk during check-in and check-out were a pleasure to deal with. The strong work ethic among the staff seems to carry over to groundskeepers as well. The pool was very clean, and the lawns and hanging plants were lush. This place has lots of curb appeal compared to many of the other hotels and motels along Canada Street.

The minor complaints I have seem to be in keeping with some of the other reviews on this website, and were not enough to warrant a bad rating. When we first entered the room there was a musty smell, that reminded me of a locker room shower. Even putting on the AC didn't help. It really put me off. Thankfully, the next day after housekeeping was done with the room, it smelled much cleaner. The decor was a bit dated, as well. The outside of the place looks so lovely that I expected the inside to match. The rooms are in need of a little facelift, nothing major. Finally, the breakfast room is very small, making it difficult to find a seat and maneuver back and forth to the food. However, Christina was very helpful by making waffles and bringing them to the tables to minimize the number of people waiting around the machine and blocking the flow of traffic.

I would definitely recommend Quality Inn Lake George. The minor issues by no means outweigh all the positive characteristics this hotel has going for it.

Room Tip: All rooms face the pool. No elevator. Get a room on the first floor unless you are okay with bringi...
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank mrskmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1Scott, General Manager at Quality Inn Lake George, responded to this review, 15 August 2014
Thank you for your recent stay with us at the Quality Inn of Lake George. We appreciate your taking the time to write a review of our property. We look forward to your return visits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 8 August 2014

Our stay didn't start out well. Upon arrival, as soon as we opened the door to our room, we were greeted with a very strong musty smell. We also noticed that the room décor and furniture was extremely dated. First one using the bathroom found that the door wouldn't shut and the toilet clogged. Also, the TV wouldn't turn on. I was ready to run, but being high season in Lake George, I wasn't sure I would find other accommodations. A call to the front desk brought an immediate response to the clogged toilet ( it did need an additional plunger later that evening and eventually a snake the next day but was resolved). The TV issue was a loose connection on the back of the TV. Putting the AC on high and opening the windows (yes the windows open) lessened the musty smell. It was after all the initial problems that we were able to actually view this property for what it is-a very, very clean, comfortable motel in a very convenient area. We were able to park our car and walk to all of the village activities. We chose to drive to the beach as we had chairs, blankets and an umbrella, but it is definitely within walking distance if you only have a blanket or towel (we over pack!). Back to the motel review itself: very clean, impeccable grounds, wonderful staff (Roger at the front desk was a godsend with our initial issues, Christina in the breakfast area truly brings a sense of energy and Jen our housekeeper did an outstanding job).
So in summary-
The good:
-Beautiful grounds, warm, clean pool, plenty of outdoor seating near rooms to enjoy the clean air
-Clean, clean, clean rooms
-Convenient location, walking distance to village, short drive (or longer walk!) to beach
-Ample parking
-Outstanding staff, especially Roger, Christina and Jen
-Comfortable beds
-Quiet, family oriented motel
-Breakfast included (see the bad as well)
The bad:
-Room had a musty smell, very strong upon arrival, improved with AC on but never actually went away (FYI-we were on the first floor)
-Dated décor, blast from the 90's complete with paintbrush swirl pastel wallpaper in bathroom.
-Included breakfast: Christina was outstanding working in the breakfast room, but the room itself is set up in a small room. There was no flow to the arrangement. The tables all were constantly taken (room was the size of a guest room minus furniture) and just to move you needed to step over others. Foods consisted of usual cold offerings( cereals, bagels, toast, English muffins, juices, yogurt etc...) sausage, hard boiled eggs and make your own waffles. The selections didn't change. So this plus also is a minus on some levels.
Overall: If looking for a clean, quiet, comfortable, convenient place to stay in Lake George, this is a highly recommended place. The outside grounds will impress you, the interior décor, not so much, but the overall cleanliness is impressive.

Room Tip: Even numbered rooms offer a better view of the mountains, but are further away from the parking.
See more room tips
  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SINYTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1Scott, General Manager at Quality Inn Lake George, responded to this review, 8 August 2014
Thank you for your recent stay with us at the Quality Inn of Lake George. Sorry things didn't start off on the right foot. But I am pleased to hear the staff did a good job fixing the issues and that we made it an enjoyable experience staying with us. We appreciate your taking the time to write a review and for notifying us of the issues you experienced. Look forward to your return visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Millville, Massachusetts
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 August 2014

We stayed 3 nights and we were very happy with our 1st experience in Lake George. The location is great...it's an easy walk to the village for shopping, eating, entertainment and activities. We were pleasantly surprised by the breakfast - we thought it would be just donuts and muffins but there was a waffle maker, hot sausage, hard boiled eggs, toast, bagels etc... The pool is nice and clean and the fire pit adds a nice touch. Beautiful grounds and flowers as well. We would definitely stay again. The only issue we had was a strong chemical cleaning spray in the room which bothered our allergies.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Danjadon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1Scott, General Manager at Quality Inn Lake George, responded to this review, 8 August 2014
Thank you for your recent stay with us at the Quality Inn. We appreciate your taking the time to write a review and express your opinion of our property. Other travelers are sure to benefit from your experience. Looking forward to a future visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westchester county, NY
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 August 2014

Last weekend we went to Lake George for a quick summer getaway. We made last minute reservations so there weren't many hotels to choose from. Fortunately that worked in our favor. The Quality Inn was a very delightful stay. Between Lake George and the Hotel I really didn't want to go back to work. The hotel was exceptionally clean, exceptionally friendly and helpful. There was nothing else you could ask for. It was very affordable compared to some of the rates in the area. It was conveniently located near anything and everything. Most attractions and restaurants are within walking distance. The entire experience was great for a family or a couple. The only negative was the rom was a little musty smelling. I understand the area is humid but they do need to address at least that room. The AC relieved the problem a little but it was not a major issue.

One special note is the lovely woman working the free continental breakfast. Many hotels have it, most times it is a nice amenity that goes largely unnoticed. Christina was an absolute delight. She made it her business to make everyone who walked in that door feel special. She taught me the nuances of the waffle machine. I'm used to burning them anywhere I go. She actually got me to enjoy one for a change. I would suggest looking for her but you will know when she is there. Christina (hope I spelled it right), thank you for the conversation and help during our stay. I hope your management sees this. You did a better job than many high end restaurants in the area. Thank you.

Room Tip: All the rooms are good. First floor a little more convenient.
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank dano1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1Scott, General Manager at Quality Inn Lake George, responded to this review, 8 August 2014
Thank you for your recent stay with us at the Quality Inn of Lake George. Very please to hear you enjoyed your visit to our property. We appreciate your taking the time to write a review.
Hope to see you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark, New Jersey
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 August 2014 via mobile

Great location everything in walking distance. Nice pool . And I love the new fire pit. It is a really beautiful property. You can see the fireworks from your room.
This is the only place I will stay in Lake George.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NJGirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1Scott, General Manager at Quality Inn Lake George, responded to this review, 6 August 2014
Thank you for your recent stay with us at the Quality Inn of Lake George. We appreciate your continued patronage and your taking the time to write a review. Looking forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn Lake George

Property: Quality Inn Lake George
Address: 57 Canada St, Lake George, NY 12845-1603
Phone Number:
Region: United States > New York > Lake George
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Lake George
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Quality Inn Lake George 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Multi-award winning hotel conveniently located in the Village of Lake George. Walking distance to the lake, beaches, restaurants, and shops. Quality Inn offers 54 luxurious guest rooms designed in a courtyard setting. Relax around our spacious heated pool and hot tub while enjoying the magnificent atmosphere of the Adirondacks. Amusement parks, historic sites, boat cruises and shopping outlets are minutes away. Start your day with a complimentary deluxe continental breakfast served daily between 7-10am. ... more   less 
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Also Known As:
Quality Inn Lake George Hotel Lake George
Lake George Quality Inn

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