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Gambia Coral Beach Hotel & Spa
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Reviews (882)
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All reviewsall inclusive dealhead chefrelaxing holidaytwo weeksreal gambialick of paintno hassleholiday makerssenegambia strippoor countrycome homewinter breakplenty of sunbedsfresh towelshotel groundscleaned every daysheraton
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482 - 487 of 882 reviews
Reviewed 1 January 2012

OK it's Africa, so you cannot really compare a European 5*. But, it was definately a 4*+. Most things were good but then they fall down huge cracks (some in the walls). Drainage water flooding the pathways was (not) dealt with as normal'ish. Not cleaning the room until evening seemed acceptable (or at least to Starwood Hotels, as I was informed), but how can you clean a room then leave it without towels? The only day they wanted to clean before evening was of course the day we were leaving.

The location is great, the local staff are very friendly and willing, and it is probably the best Hotel in the area.

Trouble is they were pretty much fully booked and with little competition the urge to improve evaporates. My partner had some shoes go missiing in the room which was really ignored. The non-local management are at best complacent, as I discovered in conversation with them.

Room Tip: Block 7 the best
  • Stayed: December 2011, travelled as a couple
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2  Thank Argonauticus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Sheraton G, General Manager at Gambia Coral Beach Hotel & Spa, responded to this reviewResponded 11 January 2012

Dear Argonauticus,
Thank you very much for your review and I am truly sorry to learn of the disappointing aspects of your stay, especially the mentioned missing shoes?
You are correct by mention the towels, which we couldn’t provide due to the washing machine break down, and which required an outsourcing for couple of days.
Here I can only ask to accept my apology and the assurance that all is resolved again.
Kind regards,
Marc Wozniak / GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2011

We choose this hotel because "brand" and all inclusive....it works quite nice in this hotel.Breakfast very nice,Lunch very nice.....dinner hmmmm...i prefer a little better quality.small nice houses ....and a lot of different size of little "dragons" on all outside walls.Beach quite ok but swimming in ocean a little difficult because of big waves...however beach bar works properly.Room cleaning and towel change not very good....many times one towel for two person and without shampoo....however i think its arrangetable if open the mouth.Gambian people very kind but better to switch on any recorder to repeat your story again and again in every 5 minutes for them.Take t-shirts,football,pens,papers anything to scools....they preciate it very much and its real big expierence.

  • Stayed: August 2011, travelled as a couple
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2  Thank Mattisaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Sheraton G, General Manager at Gambia Coral Beach Hotel & Spa, responded to this reviewResponded 11 January 2012

Dear Mattisaki,

Many thanks for your comments on you last stay with us. It was good to see that we were able to improve a bit already during your stay; still I am truly sorry that we couldn't meet your expectations on towels and shampoo. Great news that overall we did satisfy you and such feedback is rewarding!
Thanks for sharing with all of us and the TripAdvisor community.
Kind regards, Marc Wozniak / GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2011

Arrived home on 21 December from 1 week stay here. As soon as we arrived we were impressed with the friendly staff. We had requested by e-mail a high level room and they had noted this and allocated a high room in the block beginning with 4, as soon as we walked into the room we were met with a brilliant view of the sea which was a good start. Throughout the holiday the staff were pleasant and helpful, the room was clean, always found something to eat that we liked, could always fall back on the grill if nothing else. Plenty of sweets for anyone with sweet tooth. Breakfast very wide choice i.e. cereal, fresh fruit, pastries, eggs (poached,fried,scrambled) tomatoes,beans etc etc. If you want a relaxing holiday thats fine but if you want to see some of Gambia plenty of places to visit. We didn't book any trips via the holiday company but went into town using the hotel courtesy bus (didn't turn up but they provided a taxi), we arranged for the driver to wait which he did for 2 hours (cost about £8). We also visited Lamin Lodge with the birdwatching guide (Karamba) from the hotel (you can find him near the towel booth) and the same taxi driver, saw various birds and also took us to the rice/crop fields, got to see some of the villages which is an eye opener. We also went on a separate trip to the crocodile pool with the same taxi driver which was a good experience (can stroke the crocs if you're brave) and the monkey reserve.We walked along the beach with the birdwatching guide (very knowledgable and only asks you to pay a tip) to the fishing village and that was another experience. You can either use the tourist taxis from the hotel which are dearer but still nowhere near UK prices or the local taxis but dont be shocked by the state of the cars, also their driving looked a bit hair raising. There is not much near the hotel so if you are B & B would probably need to go into Sena Gambia quite a lot. You can get pestered on the beach but they are not at all aggressive, didn't seem as bad when we were with the guide. All in all the hotel may not be 5 star UK standard but so what, was clean, friendly, good standard food, excellent staff, long sandy safe beach, sunshine guaranteed, relatively short flight and plenty to see. We would love to return next year, plenty more to see and this is an ideal base.

Room Tip: Sort your own excursions.
  • Stayed: December 2011, travelled as a couple
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Thank Kathryn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Sheraton G, General Manager at Gambia Coral Beach Hotel & Spa, responded to this reviewResponded 11 January 2012

Dear KathrynG,

Thank you very much for your recent review of the Sheraton Gambia Hotel Resort & Spa.
If I may use your comments, than there is nothing better to say. Thank you very much for that!!
Your comments: “Throughout the holiday the staff were pleasant and helpful, the room was clean, always found something to eat that we liked, could always fall back on the grill if nothing else. Plenty of sweets for anyone with sweet tooth. Breakfast very wide choice i.e. cereal, fresh fruit, pastries, eggs (poached,fried,scrambled) tomatoes,beans etc etc. If you want a relaxing holiday that’s fine but if you want to see some of Gambia plenty of places to visit.

We are looking forward to welcome you back again.

Kind regards,
Marc Wozniak / GM

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Reviewed 24 December 2011

Our child was nearly abducted from the grounds from the hotel!!!! That's the main thing. BUt do read on.This was the worst holiday we have ever been on. Even making allowances for the fact that it is 'Africa" it is still a Sheraton with a Sheraton price tag - we found the hotel to be stressful ,unsafe, poorly managed and generally slack on every front given its price tag. We had to wait over 6 hours for a child's bed to arrive, the first room we were given had a chemical leak, the second no air con. Our children was nearly abducted by an illegal immigrant who had been allowed into the hotel bar and on our ensuing panic the hotel management on the night refused to call the police until we called the Embassy to push for protocol. The management were barely visible through the trip and generally it was one of the worst family holidays we have ever been on. Starwood and Sheraton should be ashamed of themselves that such hotel service and poor security is allowed ANYWHERE in the world. I

Room Tip: Don't visit
  • Stayed: December 2011, travelled with family
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6  Thank RobCLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2011

We wanted a break, a break from it all. Guaranteed good weather and a minimum amount of choices to make. We book a last minute trip with Gambia experience, after reviewing a number of destinations. In the end, our 10 day break at the end of nov was perfect. Only six hours flight, no time difference, the weather was superb (and hot), and no pressure to do anything. Yes, the hotel is not 5 star, but compared to the rest of the country it is definitely 5 star. It was clean enough, the food was good, but did get a little repetitive after ten days. The service was fine ... We were not in a hurry and nor we're they. We were concerned before going about potential beach boy hassle but they are trying to make a living and are really polite and actually helpful. We did go out with one of the guys for a day, and he was trustworthy and knowledgable.
All in all sheraton Gambia was a great holiday, staff were lovely, and we came back refreshed and tanned (and slightly fatter as the all inclusive was great if you love BBQ food).

  • Stayed: November 2011, travelled as a couple
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5  Thank Ando11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Sheraton G, General Manager at Gambia Coral Beach Hotel & Spa, responded to this reviewResponded 11 January 2012

Dear Ando11,
Thank you for your review of your vacation in the Gambia and for your kind words related to our hotel and service experienced. I will certainly ensure that your positive feedback will be shared with the entire team during our next monthly staff celebration.
Kind regards and ABARAKA (JEREJEF),
Marc Wozniak / GM

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