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“Very disappointing rooms and food - NYSUT Conference”
Review of High Peaks Resort

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High Peaks Resort
Ranked #4 of 31 Hotels in Lake Placid
Certificate of Excellence
Reviewed 24 October 2013

My wife and I stayed here for the 2013 NYSUT Leadership Conference, an intensive 3 day event filled with training, high profile guests, and networking. We have attended this conference in the past when it was hosted here (and at other venues). In the past, the accommodations have been terrific (and the food even more so). This year, they were terrible.

Even though we registered very early (4 months out), we were put in the Lakeside Motel building instead of the main building where we normally stay. The rooms were horrible - we wiped black mold off the wall and were grossed out by the soap scum on the tub. There is a pervasive odor of chlorine and mold throughout. Some of our members complained and were told that 'renovations will be done next year' and that we could complain using 'trip advisor' - the managers had no desire to speak with us. Those who continued to complain were moved to slightly better rooms.

The food was lacking as well. The lunch on Saturday was quickly cooked hamburgers and hotdogs and hotel staff stood closely by regulate the lines, choosing to shut a line done early to 'save food' and start cleanup early. The same staff hurried members out of the hall after dinner to start their setup for the next morning early. The food in general was bland and unappealing. Breakfast consisted of oatmeal (mush), powdered eggs, and bacon. For the price paid for the stay, the food and rooms were woefully overvalued.

The annual conference is always a high point ion the year and when Lake Placid hosts it, it is usually something to look for even more. This trip was ruined by lousy rooms and poor food. My wife and I will not be staying at the High Peaks again for pleasure or for business and if NYSUT has the conference there again, we will give it a miss.

  • Stayed: October 2013, travelled on business
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3  Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HighPeaksResort, General Manager at High Peaks Resort, responded to this reviewResponded 1 November 2013

Dear Thomas M.
Thank you for notifying us of your experience at our High Peaks Resort. We strive to provide our guests with the best possible service, and truly feel bad that we failed to meet your expectations.
We are sorry for the inconvenience and frustrations that our service failures caused you. While we will be totally renovating our Lakeview building next spring, we will immediately address the mold issue you encountered. We are using your comments as a training tool for our banquet staff., to slow down and not give our guests the feeling they are being rushed.
We at the High Peaks Resort thank you for taking the time to give us your feedback. We are committed to using it to improve our guest's experience.
We sincerely hope you will reconsider and give us the opportunity to serve you and exceed your expectations in the future.

Sincerely,
Bob Trotter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,314)
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784 - 790 of 1,314 reviews

Reviewed 23 October 2013

Stayed on the 4th floor in the main hotel. The bed was comfortable, nice to have a balcony, great view and a mini fridge. The sliding bathroom door was odd as it blocked the closet door and it had 1/2 frosted glass on the lower portion with the upper section being clear glass...could be a privacy issue if sharing the room with more people. The shower also had mold around the door. These were minor issues for us as the room was updated, spacious and comfortable. The lobby was beautiful with a wood burning fireplace (smelled great) and comfortable seating. We tried the hot tub, was just warm, not hot. Also went kayaking on Mirror Lake using the free kayaks during early October. The outdoor lakeside pool was still open and we enjoyed an afternoon relaxing there. Staff were very nice and tried to help with anything we needed. Would definitely recommend and we will be back!

  • Stayed: October 2013, travelled as a couple
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Thank delred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

Stayed here with my boyfriend in Sept 2013 as a pitstop before we headed up to Montreal. This room was gorgeous! Had a giant shower, huge bedroom with "L" shaped couch, and balcony that overlooked the lake. We only stayed here for one night but we had a great experience. There's also a parking garage that connects to the hotel. It's located right by the main street with all the shops and restaurants. The hotel restaurant "Dancing Bears" was lively but we did not stop and eat there. We heard it was a great place though.

  • Stayed: September 2013, travelled as a couple
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Thank Jessica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

Came to lake Placid for leaf peeping and Octoberfest. Excellent view from room and friendly staff, reservations worked hard to get me the room I wanted. This is the 4th stay @ The High Peaks and will be back again.

  • Stayed: October 2013, travelled as a couple
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Thank drthornton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013 via mobile

Everything was just great
The accomodation, the staff, the feeling. Absolutly a place ti stay next time.
We came to selebrate our honeymoon. Originaly we ordered just one night in order to keep going on the next day.
Because of all the above, we decided to extend our stay.
Of course we enjoyed very much.

Stayed: October 2013, travelled as a couple
Thank Galyossi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

We were traveling with a group of people so we got to see some of the different rooms that this place has to offer. High Peaks Resort actually has three different buildings and the room quality varies greatly. The waterfont rooms are spacious and large. We stayed in their Lakeview Motor Inn and the building was dated, the room was small, the bath was even smaller and the sleep quality of the bed was not the greatest. The room was far from a spacious over-sized room with double queen beds as indicated on their website. Plus the room rate was very expensive for what we got for our money. The lobby/reception area of the main building is nice and they have a central fireplace plus a small bar. There are some chairs on either side of the fireplace and a large TV close to the bar. The hotel staff really went out of their way and made a very special effort to make our event most memorable. The hotel location was very good. I have stayed in a lot of hotels that were a lot nicer than the High Peaks Resort's Lakeview Motor Inn but the staff is excellent.

  • Stayed: October 2013, travelled with friends
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Thank GuitarPlayer2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

I booked a king room for a romantic evening. We get to the room on the second floor and the view is the back of the other part of the hotel. There are beautiful mountains and a gorgeous lake but our view was the building. We close the curtains and go out to see the sites and have dinner. We get back later that night and I notice that there is blood on one of the pillow cases, I look closer and there is hair. I turn down the sheets and they are not clean. It is late and we don't fool around with housekeeping, who has probably left. My husband goes to the car gets a blanket and we sleep in it. I emailed the hotel the next day, and have yet to get a response from them.

  • Stayed: October 2013, travelled as a couple
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1  Thank Likestotravel1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about High Peaks Resort

Address: 2384 Saranac Ave, Lake Placid, NY 12946-3377
Phone Number:
Region: United States > New York > Lake Placid
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lake Placid
#3 Spa Hotel in Lake Placid
#3 Luxury Hotel in Lake Placid
#3 Top resorts Hotel in Lake Placid
#4 On the Beach Hotel in Lake Placid
#5 Romantic Hotel in Lake Placid
#5 Family Hotel in Lake Placid
Price Range: £112 - £240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — High Peaks Resort 4*
Number of rooms: 133
Official Description (provided by the hotel):
Overlooking the shores of Mirror Lake and conveniently located on Main Street, High Peaks Resort is a modern Adirondack retreat. Guests enjoy magnificent views & direct access to all the opportunities the High Peaks region has to offer, not to mention a rejuvenating full-service spa and unique dining options including the world-famous Dancing Bears Restaurant, Lake Placid's Celebration Destination and Outdoors at Dancing Bears, which boasts Lake Placid's most stunning outdoor patio. ... more   less 
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Also Known As:
High Peaks Hotel Lake Placid
High Peaks Lake Placid

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