We stayed at this hotel for one night on the final leg of a longer trip. We had previously been staying at smaller inns and boutique hotels so perhaps my expectations were off but I was not thrilled by my experience here especially given the cost. I may as well have stayed at a holiday inn and saved some money.
The worst was our in-room air conditioning. It basically sounded like a turbo jet. Everytime it came on in the night it would wake me up. I tried to mention this to the front desk upon checkout but it was hard to get a word in as the staff at the front desk are also responsible for manning the many phone calls that come in. I finally did catch a break and mentioned it and they were somewhat dismissive "thanks - we will look into it" likely meant that it would be the next guests problem (avoid room 515!). That being said - it might just be all their units are that noisy.
The front desk in general was very subpar again in consideration of the cost paid for the hotel. My husband pulled up to the main reception area so I could quickly check us in. I was sent back our for ID and a credit card, which is not something any of the other hotels on my journey had asked for. This feels like something cheaper hotels do and isnt very welcoming "Hi - you may be a criminal, can you prove otherwise to me?" Again, this is fine at a cheaper hotel and is standard practice but coming from all the other places we had stayed I hadnt been asked yet for any further verification. Additionally the front desk failed to tell us our room number, assist with luggage, or even explain the hotel amenities. It was just really underwhelming for the price they were charging.
The hotel also had many weird smells - on ground it smelled like salt and vinegar chips (this smell lasted through the night and didnt seem to be dissipating). Other hallways smelled very strongly of cleaners and though I can appreciate that this meant they were keeping the place germ free, the smell was strong and off-putting. Our shower also smelled extremely strongly of bleach. I suppose its hard to balance so I am not certain if there is a way to disinfect without such strong smells.
I had also asked the front desk for restaurant recommendations and of course the only recommendation was the hotel restaurant. I was really looking to venture outside the hotel but they weren't offering up any information and given this is a tourist area, you would think that they could provide some assistance in this regard.
On the positives they had a nice pool area outside and many of the rooms in the main building faced in one direction or another the lake. The views from the higher levels were quite nice. Bathrooms were also large and nicely finished. Rooms were spacious. At night they had a movie playing at the pool for kids and seemed to have a popcorn maker though no one was operating it sadly.
- Official Description (provided by the hotel):
- Overlooking the shores of Mirror Lake and conveniently located on Main Street, High Peaks Resort is a modern Adirondack retreat. Guests enjoy magnificent views & direct access to all the opportunities the High Peaks region has to offer, not to mention a rejuvenating full-service spa and unique dining options including the world-famous Dancing Bears Restaurant, Lake Placid's Celebration Destination and Outdoors at Dancing Bears, which boasts Lake Placid's most stunning outdoor patio. ... more less
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- Also Known As:
- High Peaks Hotel Lake Placid
- High Peaks Lake Placid