Lake Placid is my favorite place in the world. And I have always enjoyed staying at the Lodge, despite the staggering cost. In the past, service has been top notch, but lately - since the new management took over - things have been slipping. The fine level of attention to detail is missing. It used to be that the staff anticipated a guest's every need in an unobtrusive and friendly way - you felt as if they were old friends. The staff seemed like a well-oiled machine. That is no longer the case. Frankly, it's making me think twice about paying such a high tariff.
Certain members of the staff deserve extra high marks, namely Beverly in Reservations and Ernie of buildings & grounds & the waterfront. Those two are worth their weight in gold. Please give them raises and make sure you retain them as they are what Relais & Chateaux hotels are all about. Other members of the staff are also good - a couple members of the wait staff in particular (sorry I didn't get names).
But over all, service has declined. At best, it can be described as inconsistent and haphazard. Housekeeping didn't come until late afternoon one day, and came twice before we were even dressed another (and we were dressed by 9:00 AM). One day they cleaned the room and inadvertently took a personal item with them - a completely understandable mistake, but I think with the right oversight, it wouldn't have happened. We ordered the same breakfast 3 times in a row; presentation was quite different each time. Not a big deal, but it just seemed so random. Also, one day breakfast dishes were never cleared until late in the afternoon, and only after we made a request, and on another day didn't get cleared until our lunch arrived. Maggie's Pub menu is very limited and never seems to change. The food is also only so-so. Both lunch and supper service were pretty rough. Lots of seemingly unhappy, uncertain, dismal members of the waitstaff. Finally, I was so sad to walk down to the dock one day and find empty cocktail glasses sitting on posts, and swizzle sticks and cigarette butts littering the grounds. Really spoiled the lovely Adirondack lake view.
Our one meal at Artisan's was really, really good. Presentation beautiful. The table service was terrific. Very professional. We had to wait a bit for a table (understandable as we had no dinner reservation), but there were many empty-but-uncleared tables and 4 members of the staff (three of them young men in suits) kind of hanging out at the maitre d's stand, doing I-don't-know-what. I couldn't figure out why they didn't jump in and just clear those tables.
I think this is all a case of a lack of training and supervision. I'm sure it's hard to find professional waitstaff, etc. But management needs to step up if they are going to charge upwards of $1,000 a night. The team doesn't seem to communicate with each other the way they used to and the on-site management is either inexperienced, absent or not paying the right kind of attention.
I hope the Lodge can get back to its former level of great service. The setting is sublime and we'd love to try it again. And if Relais & Chateaux sends in a secret lodger, you may lose your designation.
- Official Description (provided by the hotel):
- The Lake Placid Lodge is a beautifully handcrafted Lodge nestled in the Adirondack mountains, situated on the shores of Lake Placid. The Lodge offers among the finest accommodations and dining in a truly comfortable, rustic, yet refined setting. Pamper yourself in the new Main Lodge, the private cabins or in the newly remodelled Lakeside suites, all offering gorgeous views of Lake Placid and Whiteface Mountain. Artisans restaurant offers wonderful dining on the deck overlooking Lake Placid. Maggie's pub offers a relaxed setting serving both lunch and dinner. ... more less
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- Also Known As:
- Lake Placid Hotel Lake Placid