I could describe in detail the squeaking beds and doors that prevented any good sleep, the misleading information on their web site, and many other faults. However, what really earns this place the "worst hospitality ever" badge is the attitude of the owner, Carol. As other reviewers have already commented - for this attitude only you should never consider this place.
Our "warm welcome" started when, shortly after making the online reservation, I got an email from the owner. She didn't even bother starting her email with "hello" (let alone something like "thanks for booking with us" or "we look forward to having you here") - the email opened with something along the lines of "attached are our rules and regulation" - what a great welcome! Initially I thought it was just a bad selection of words, but when we checked in - the receptionist had the same attitude: I walked in, she didn't even say hello, but only said in a cold voice "It's open. The keys are in the room." That's pretty much it.
But the worst was yet to come. I 'dared' returning to the reception to ask for an extra sheet (so that my sons, who shared a double bed, could sleep more comfortably). The owner Carol started interrogating me: "why do you need another sheet?", "what do you want to do with it?". She then continued with "I don't know if I have any extra sheets", and eventually, after she finally agreed to get one, she just had to make one final rude remark: "I hope there are no more than five of you" (as if I was planing to hide extra guests...). Needless to say - from this point on we minimized any contact with her for the rest of our stay.
With this kind of attitude I assume that no guests ever return here. I strongly suggest that you skip this place altogether, and stay in an establishment that respects you.
- Official Description (provided by the hotel):
- Spruce Lodge is a family run B&B, located in Lake Placid with a 3 minute drive or 15 minute walk to the center of town. We have 8 B&B units with one unit that has a kitchenette. We also have a cottage and 4 townhouses. In the B&B, all the rooms have their own bathrooms, bed size is twin, full or queens. We serve a continental breakfast. Spruce Lodge is within a 10 mile radius of the most of the activites ... more less
- Reservation Options:
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- Also Known As:
- Spruce Hotel Lake Placid
- Spruce Lodge b&b