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“Friendly, Spacious Resort: It's All About The Kids”

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The Whiteface Lodge
Ranked #2 of 31 Hotels in Lake Placid
Certificate of Excellence
Reviewed 8 July 2012

We stayed at Whiteface Lodge for eight nights over 4th of July week. Room cost alone was $3,200 (about $400 a night including tax) for the smallest room, a 1 bedroom suite. Note that I'm reviewing our experience during high season summertime when the resort is at its busiest.

If you do not have children, I recommend you do not pass go, do not collect $200, and march directly to the Lake Placid Lodge (beautiful, no kids, ridiculously good food, heavenly luxury) or to the Mirror Lake Inn (more folksy, more active, less remote).

There is no way we would step foot in Whiteface Lodge if we did not have children. Whiteface is ALL about the kids and families and is organized to entertain children. While there are nods to adulthood (a bar/casual lounge, a nice restaurant), do note that these places, including the fancy Kanu restaurant, are filled with kids.

That said, if you do have kids you are in for a treat. We regularly travel to 5-star resorts and always feel like we have to be aware of our child bothering other people. At this resort, everyone is in the same boat so it makes for a very relaxed atmosphere and the families are very friendly.

There are five main elements to Whiteface.

First, it has Kamp Kanu. This is a FREE day-long (9:30 to 3:30 p.m., 7 days a week in summer) camp that takes children ages 3.5 and older and entertains them in a green yurt or at the various ponds and hills in the hotel. Our child LOVED this place. He got to go fishing, catch frogs, play soccer. The people who run it are young, energetic counselors who rotate every few days. Lunch is $12 at the camp or you can fetch your kid and have lunch with them before returning them for the rest of the day.

Second, there is an indoor/outdoor pool. A movie theater with three films a day, popcorn machines, game room, bowling lanes, ice cream parlor. And at night the staff lights up the courtyard campfire and fills a bowl with s'mores makings. This courtyard -- a giant section of grass -- is completely full from about 8 p.m. to 9:30 with kids running around and burning off steam.

Third, there is the Canoe Club. You reach this via a free hotel shuttle. The 'shuttle' is a series of nice leather-seated SUVs, always available within a few minutes, and drops you at the Club which is on the shores of Lake Placid. It's a decent place with a raked and roped-off beach perfect for kids. Staff offers beer and a BBQ and towels. We took out the ski boat and the hacker craft and recommend both. You can do tubing and water skiing. Make sure you go to Echo Bay at the end of Lake Placid for the most beautiful, remote swimming and sightseeing on Lake Placid.

Fourth, the rooms. They are decorated in the old Adirondacks style, lots of wood, and not nearly as cheesy as the website makes them out to be. The bedding is very luxurious. We had a one-bedroom suite. All rooms have a kitchen. Housekeeping does two rounds a day in your room and will even do the dishes or pop them in the dishwasher for you. There is a washer/dryer and soap as well.

Fifth, the restaurant Kanu and the bar/lounge both serve excellent food. Even though the restaurant feels upscale it is again very kid friendly. We recommend the wood-burning stove pizza, risotto and the toffee ice cream bar.


Tips:

1. Packages and pricing: if you can, forgo the $100 a night resort credit and just get the cheaper room. You will likely want to leave the property for some dinners and the credit does not cover many purchases (such as alcohol).

2. Tipping: we left tips for valet/shuttle staff and housekeeping on our tab at the end of the stay. Even though we did not tip as we went we were treated extremely well each day by the valet staff.

3. For the marketing staff: it's Kamp Kanu, Kanu Restaurant, but ... the Canoe Club? A freshman marketing major would scratch his head over this...

4. Room suggestion: we loved our second floor, EVEN-numbered room. Had a balcony -- necessary to contain our toddler. First floor rooms open onto the grass (which is great if you have older kids). I would request a second floor and even-numbered room when we go back as the view overlooks the courtyard and faces the sunset in summer. Second floor is right in the middle of everything. Third floor seems depressing. View overlooking the pond is very quiet but buggy in the summertime.

5. Dinner: head down to the Moose Lodge for dinner, it's the only place right on Lake Placid. The food is meh and the service is indifferent, but the view is phenomenal and the drinks are cold. If you get a sitter (we used Antonia through the resort) head over to the Lake Placid Lodge for a seriously killer dinner. The chef is amazing. Both locations are 1.5 miles from Whiteface on an uncrowded road and with plenty of parking at both.

6. Boats: sunset cruise boats are available for rent at the Lake Placid Lodge. For some reason, Canoe Club shuts at 6 p.m. and has no sunset cruises, when the lake is at its calmest (and many skiers are out) and most beautiful.


Complaints:

1. Our housekeeping was hit and miss. They seemed overwhelmed in summer and did not do our turn down one night until a few minutes before 10 p.m. We complained but the management did not do anything. The next night we had a similar problem. Sometimes the rooms were cleaned extremely well and other times they didn't even wipe down surfaces with crumbs. It's great they come twice a day but the management needs to get it together in terms of hiring enough staff.

2. I requested a pedicure at the spa. The receptionist sniffed that there were no available appointments for two days. I passed the nail salon at least 15 times over those two days -- it was completely empty. They simply did not have anyone -- not that there were no appointments. We went instead to River Rock and had spa treatments from Jasmine there.

3. There was no place on the property, and few places at the Canoe Club, that were under shade. They need to provide more umbrellas for people who do not want to be under a burning sun all day long.

Applause:

The staff is seriously cool. Young kids, some Olympians, very nice, fit young people with NO attitude. Everyone at Canoe Club was great and when we took the boats out we used Brent. He was both safety conscious and interesting and knew the great spots. Anna and Tyler were both great concierges and put up with our endless requests for adventures...

Room Tip: We loved our second floor, EVEN-numbered room. Had a balcony. Necessary to contain our toddler. Firs...
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  • Stayed: July 2012, travelled with family
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12  Thank neptuno3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 July 2012

We were looking for an destination resort experience with tons of ameneties to make life with our one and three year old bearable. Mission accomplished!

pluses:

1) Upgraded to a superior suite
2) Activities were great for the 3 year old. She loved the pool.
3) Suite was awesome and perfect for families
4) Breakfast was great everyday. The lounge was also good and a nice option for dinner. We never ate at Kanu (the fancy dinner place).
5) Very helpful staff.

Minuses:
The cost I guess but we are not unhappy. You get what you pay for.

  • Stayed: July 2012, travelled with family
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1  Thank carlshimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2012

Private Lake Placid beach. Water skiing. Boating. Fishing. Private in-house movie-theater, bowling alley, and ice cream parlor. Beautiful, luxurious spa. Baby Grand piano accesible to guests. Awsome indoor-leading-to-outdoor pool and whirlpools. Gorgeous views in every direction. Campfire with s'mores every evening. Cozy lounges with great Adirondak attitude throughout the hotel. Lovely landscaping. Pretty gift shop. Beautiful and unique rooms with wonderful amenities, including in-room washer/dryer, stained-glass lamps, totally new kitchen appliances and bathroom fixtures, nightly turn-down service including water in decanters and yummy freshly baked chocolate chip cookies left on the nightstand. Courteous staff willing to meet your every need. If you are looking for a hotel with everything you could want, this is it. Absolutely great for children. The only thing missing is snobby, uptight people. Obviously, we loved it, and we are picky.

  • Stayed: July 2012, travelled with family
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2  Thank NativeHunterdonMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

We stayed for only one night and it was great. We arrived on a Sunday before check-in,but were able to take the shuttle down to Lake Placid beach and use a kayak while our room was being readied. I explored the Lodge and grounds and everything was top notch. The only downfall was the dinner at Kanu Restaurant. I would highly recommend the lodge,but skip the restaurant.

Stayed: June 2012, travelled as a couple
2  Thank SusanL938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2012

I spent a month at this hotel renting a time share after my son was born just to unwind and relax. and I did just that! The staff here is wonderful. The rooms are beautiful. I stayed in the one, two and three bedroom suites and they are all amazing and beautiful. The restaurant was delicious and the ice cream bar was my FAVORITE! Fun for all ages: bowling, movies, spa, pool, fishing. LOVE THIS PLACE!

  • Stayed: June 2012, travelled with family
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Thank SoloSpaGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2012

My family has stayed here a number of times over the past 3 years and have always loved it. The staff remembers us, makes our daughter feel special and does anything they can to make your stay better. Families will love amenities like the movie theater and bowling alley.

  • Stayed: June 2012, travelled with family
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2  Thank SloatsburgTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2012

We spent one night in a Junior Suite 1st floor. We were amazed by how big and beautiful the rooms were. I love adirondack decor and the pinecone theme so this place was like heaven!
The lodge smelled like cedar everywhere we went. There were nice touches such as robes laid out on the bed, two delicious cookies on the night stand, and water in a beautiful glass craft with glasses on the other nightstand. It was great to sit on the small patio and relax. Chairs, couch and bed were comfortable. Shortly after arrival there was a knock on the door and a lady asked if we wanted ice service. That was a nice touch! Also, they were out of daily activity lists when we checked in but shortly after getting settled the person at the front desk brought the list herself to us. This is not an all inclusive resort but felt like it. Great game room, theatre, bowling, beach with free use of kayaks and canoes, pool, nightly campfires with smores and we had breakfast included with our package. This resort was beautiful, had plenty to do and excellent service. Restaurant was pricey but had excellent food and decor. Breakfast buffet was great. The only negative thing I would say is the room was a little too dark. The lights were pretty but not bright enough. The stay was fun and relaxing. It was like a home away from home in the beautiful adirondacks! Can't wait to go back! Would highly recommend this Lodge.

  • Stayed: June 2012, travelled with friends
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2  Thank judygBroadalbin_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Whiteface Lodge

Address: 7 Whiteface Inn Lane, Lake Placid, NY 12946-1275
Phone Number:
Region: United States > New York > Lake Placid
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Lake Placid
#2 Top resorts Hotel in Lake Placid
#2 Luxury Hotel in Lake Placid
#2 Family Hotel in Lake Placid
#2 On the Beach Hotel in Lake Placid
#2 Spa Hotel in Lake Placid
#5 Business Hotel in Lake Placid
Price Range: £212 - £508 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Whiteface Lodge 4.5*
Number of rooms: 96
Official Description (provided by the hotel):
Nestled in the Adirondack Mountains, this exclusive resort is a haven of comfort and elegance. A retreat where guests can relax in sumptuous all suites resort and enjoy superb cuisine. A refined atmosphere, log architecture, fire places, world class spa, year round activities and the Canoe Beach club on Lake Placid. The Lodge is both a family friendly destination and an adult playground or romantic escape. A Member of Leading Hotels of The World and the most Luxurious Full Service Resort in the Adirondacks. ... more   less 
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Also Known As:
The Whiteface Hotel Lake Placid
Whiteface Hotel Lake Placid
Whiteface Lodge

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