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“Perfect Place”

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The Whiteface Lodge
Ranked #1 of 31 Hotels in Lake Placid
Certificate of Excellence
baltimore, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Perfect Place”
Reviewed 29 August 2014

Stayed at the Lodge for an August weekend and the weather was awful! The Lodge is so beautiful and the staff so wonderful that it didn't even matter. There is so much to do on the property that even cool, rainy weather in August isn't a problem. We would happily stay here in any season.

Room Tip: I have stayed in a few locations in the Lodge and all are fine.
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Michele M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, General Manager at The Whiteface Lodge, responded to this review, 6 October 2014
Hello,
Thank you for pointing out what I think makes the Lodge truly "Weather Proof" for most. Unlike most resorts even during a rainy week during the Summer or Ski Season with onsite Bowling, Movie theater, Old Fashion Game Room, Indoor Outdoor Hot Tubs and Pool, Kids Kamp, Entertainment, Luxury Spa and more a long weekend can still be a huge success instead of a nightmare! Of course we always root for great weather but we can provide so many indoor amenities on top of the huge list of outdoor year round activities there will always be plenty of fun to be had!
Best wishes
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (252)
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English first
Manchester, Vermont
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 August 2014 via mobile

We were there in late winter. Beautiful place! Nice, comfortable room with a great view of the lake.
No outside noise from other rooms or street.
Friendly staff! Helpful with recommendations for places to eat.
Enjoyed the in house bar and lounge area. Nice grounds too.

Stayed February 2014, travelled as a couple
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, General Manager at The Whiteface Lodge, responded to this review, 20 August 2014
Hello,
Thank you for taking the time to review your winter getaway. We hope to see you again this winter and the summer and fall are every bit as beautiful so we hope to see you again soon.
Best wishes
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Belvidere, Illinois
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2014 via mobile

This resort is lovely but the staff is so warm and helpful. We had a very sick child during our visit and they couldn't have been more helpful. At one point I was out getting medical attention for our son and we came back to our room with a sweet note and a get well gift for him. It made him smile! Such a nice touch during such a stressful period. The staff even helped me with an urgent fax back to our own doctors back home before his office closed. I was so appreciative of having people who were so helpful. Thanks again everyone!!

Stayed August 2014, travelled with family
Helpful?
Thank 966annk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, General Manager at The Whiteface Lodge, responded to this review, 6 October 2014
Hello,
Thank you again for staying with us and sharing your experience here for others to read! We certainly were sad to hear your child was sick during your stay but I am glad that our caring and genuine hospitality made the unfortunate situation better. We pride ourselves on our guest service and going above and beyond, I am so glad our team did so for your family!
Please come back soon when everything is healthy so you can all enjoy more of everything we offer.
Warm regards
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Centerport, New York
Level Contributor
6 reviews
3 hotel reviews
Reviewed 15 August 2014

I spent several nights at the Whiteface Lodge the weekend of the Ironman. Unfortunately, the weather did not cooperate and my daughter fell ill. Despite these pitfalls, my family had a wonderful time at the Lodge. The ample accommodations and the abundance of indoor activities --including the pool, the game room, and the media room -- compensated for what would have otherwise been a miserable vacation. I always try to book a hotel that can keep the kids entertained in case the weather is bad. The Whiteface Lodge exceeded my expectations in this regard and I plan to return next summer. Hopefully, the conditions will be better.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Cristina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, General Manager at The Whiteface Lodge, responded to this review, 21 August 2014
Hello,
We are sorry to hear you had bad weather and your daughter fell ill but we are thrilled we could be the "Silver Lining"! The Lodge is a unique resort experience unlike any other in the Adirondacks with enough Family and Adult activities on site that even a rainy vacation is still special. We look forward to your visit again next summer.
Warm regards
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Staten Island, New York
2 reviews
Reviewed 14 August 2014

We only stood 2 nights because it was our first time at the Whiteface Lodge. I am not sure if I would actually stay again since I truly think it is overpriced. Our accommodations were outstanding. The major down side to the Lodge is the restaurant; dinner was too pricey for low quality food. We went shopping on our last night and I cooked Salmon and Rib Eye steak in our room and it was the best meal we ever had because the steaks from Hannaford were SO FRESH!! We also ventured into the town on Main Street and had a wonderful time eating at a restaurant in the area.

Room Tip: All the accommodations are wonderfully rustic
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank yamaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, General Manager at The Whiteface Lodge, responded to this review, 21 August 2014
Hello,
I am glad to hear you found your accommodations outstanding! We all hope you can visit us again in a non-peak month when our rates, along with all the hotels in Lake Placid, reflect a higher value with equally great experiences and terrific values. Our upscale dining experience is designed to present small regional farm ingredients with a creative flare. This does cause many items to be higher priced but we do offer a casual lowered and priced restaurant experience in our lounge plus kids menus in both locations.
We hope to see you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flemington
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 August 2014

Our family stayed at the Whiteface Lodge this past week. We have teenagers - 13 and 16. The Inn is beautiful. The grounds are immaculate. The flowers are lovely - everywhere you look. The pool is rather small and in peak hours is full of little kids - we went once in the late afternoon and had some more room to swim.

We went to the Kanu Club once. It is small but we went in the afternoon so we were able to take out some kayaks and paddle boards. Lake Placid is gorgeous - peaceful and scenic. There were 20+ people at the club and it was almost closing time. The club is fully staffed so you would think they would have had shuttles at the ready but they didn't. People were getting angry - we decided to walk after waiting about 20 minutes with no sign of a shuttle. It's about a mile and you have to walk along a highway with no sidewalks. That was a bummer.

Breakfast was good enough. We just went with the buffet (lots of options) every morning to save time. We ate dinner there once - very overpriced and not worth it. Very limited menu. Not a fan. Would be better if they had some more casual options on the menu.

Housekeeping was great and the room was cared for meticulously. The valet staff was also very good - they made check in and out very easy and were very polite and accommodating. Anna the concierge was the best - so very helpful and pleasant to deal with. She knew me by name - day 1. Yay Anna!! Gotta like that.

This was our first time to the area. We loved it. We have never paid as much to stay at a resort as we did to stay here. Knowing what we know now we would not do it again. With active teenagers, we did not spend enough time at the lodge to get our money's worth. We were out hiking and fishing and horseback riding and driving and hanging out in Lake Placid. I think if you have little kids and you swim every day and do the smores every night and the Kanu Club, maybe you will get a little more of your money's worth. Don't get me wrong - the Lodge is BEAUTIFUL, but for our family, it was not worth the expense. The bill at check out is a shocker - ouch.

We'll be back to the Adirondacks for sure, but will stay at a less expensive place - maybe walking distance to town if possible.

Room Tip: We stayed 2nd floor with a view of Whiteface Mountain. That was lovely and peaceful.
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank loumsrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, General Manager at The Whiteface Lodge, responded to this review, 21 August 2014
Hello,
Thank you for the review and feedback. August is the busiest and priciest month of the year in Lake Placid but we truly offer huge array of amenities and complimentary activities that we hope offers great value for most. I am glad you thought the resort is beautiful and we appreciate both the positive and constructive feedback. We hope you may try our Lodge again with many months of the year offering a similar experience with a significantly lower price point.
Best wishes
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New York City, New York
Level Contributor
56 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 13 August 2014

We stayed at the Whiteface Lodge for a week in August of 2014 and loved it!

The hotel has so many amenities -- indoor/outdoor pool, tennis, spa, game room, private beach with free water sports, bowling alley (!), movie theater, free kids camp, playground, etc -- that you will always have something to do, rain or shine, 90F degrees or 20 below.

A special highlight for our family (esp my 3 yr old daughter) was the nightly camp fire with smores -- what a fantastic treat and perfect for Adirondack star gazing!

We stayed in a one bedroom suite which was comfortable and came with an electric fireplace and a kitchen fairly well stocked with dishes and utensils. The room faced the pool and was absolutely lovely!

The reason I'm not giving this hotel 5 stars is because of somewhat spotty maid service (which should be better at these rates) and also because of the restaurant. Breakfast was included in our room but we actually opted to eat our own food in our room several mornings because it wasn't good at all -- oversalted/overpeppered potatoes, questionable eggs, crappy white bread repeated every day. It could and should be better than this. We also ate 2 other meals at the restaurant and found the food to be pretty bad (and pricey). One tragic dish included corn risotto with actually popcorn sprinkled on it!

Basically, this is an amazing, very special hotel that I will definitely be coming back to, but just plan on eating elsewhere.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank katgut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, General Manager at The Whiteface Lodge, responded to this review, 12 September 2014
We are glad you found the Lodge to be the Perfect Getaway for your family. Hopefully we will see you again soon for a winter family escape, some say there is even more to do for family fun then. Although most of our guests truly enjoy the elaborate complimentary breakfast buffet we offer I am sorry we fell short of your expectations. We look forward to having you back and greatly improving your experience with our food and beverage program next time.
Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Whiteface Lodge

Property: The Whiteface Lodge
Address: 7 Whiteface Inn Lane, Lake Placid, NY 12946-1275
Phone Number:
Region: United States > New York > Lake Placid
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Lake Placid
#1 On the Beach Hotel in Lake Placid
#1 Luxury Hotel in Lake Placid
#1 Top resorts Hotel in Lake Placid
#1 Spa Hotel in Lake Placid
#2 Family Hotel in Lake Placid
#5 Business Hotel in Lake Placid
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — The Whiteface Lodge 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
Nestled in the Adirondack Mountains, this exclusive resort is a haven of comfort and elegance. A retreat where guests can relax in sumptuous all suites resort and enjoy superb cuisine. A refined atmosphere, log architecture, fire places, world class spa, year round activities and the Canoe Beach club on Lake Placid. The Lodge is both a family friendly destination and an adult playground or romantic escape. A Member of Leading Hotels of The World and the most Luxurious Full Service Resort in the Adirondacks. ... more   less 
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Also Known As:
The Whiteface Hotel Lake Placid
Whiteface Hotel Lake Placid
Whiteface Lodge

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