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All reviewsstarbucks coffeefront deskin townnice lobbywould stay here againthe main stripbuffet breakfastvery nice hotelfire pitspacious roompool and hot tubhockey tournamentking bedwhiteface mountainolympic centergreat roomshops and restaurants
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Reviewed 27 May 2011

We have stayed here a few times in the last 2 years, and always hated to leave. The changes in personnel and overall respect to the hotel itself have measurable declined. unfortunately the entire facility felt "dirty" and unkempt. Noticeable dust was everywhere, as if no one had dusted in the lounge area for months, and also in our room. the floors were very grungy and elevator carpets beyond disgusting. Public bathrooms were filthy with garbage overflowing. workout area hasnt been cleaned in months. there definitely is no one in charge of the housekeeping staff. New sheets were wrinkled and mussy, felt as if they were still from a previous guest. We especially made note of absence of the wonderful woman who was once in charge of the restaurant and bar. She always remembered our names, and asked about family events we shared with her. Her welcome and treatment of us made us feel at home. The bartender was very lacking in attention and hospitality. Where we used to spend breakfast and lounge time every day, after the first day, decided to forego the tradition, as we did not feel appreciated. Front desk staff was decidedly rude and unhelpful. whoever the night manager is desperately needs some training in customer service. his demeanor has always been borderline, but now has gotten worse. Overall, we are disappointed to feel we no longer want to stay at this hotel, and for our next visit will search out another home.

  • Stayed: March 2011, travelled as a couple
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8  Thank nomorebirdsinthenest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2011

Great hotel, very clean, good rates, nice staff. Liked the couch in the room, it's more comfortable to watch TV than a bed...

  • Stayed: April 2011, travelled as a couple
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Thank MelissaPineault
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2011

My husband and I have stayed here twice, Feb 2009 and Feb 2011. Both times were great experiences. Staff is friendly and the rooms are up to date and clean. Great price for the area since so many hotels are spa/ski resorts. You can still experience the area on a budget. Plan on staying again next year!

Room Tip: whirlpool tub and the fireplace are both nice
  • Stayed: February 2011, travelled as a couple
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Thank mj46ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2011

We came to this hotel because we enjoy an indoor pool and were happy they had adult swim from 9-11. P.M. We were assured of that at check in because the hotel was swarming with children. We went to the pool at 9:30 p.m. and it was full of children. Security told us they had to change their policy because of one recent complaint. Shame on them! Will never stay here again! If you are a business person, this is not a business friendly hotel.

  • Stayed: March 2011
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Thank aries2748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2011

Extremely disappointed in the staff/manager on the night we stayed. We (my husband, two kids, and myself) were asked to leave the pool area by security at 9:20 because it was "adult time" at the pool. There was also another family in the pool at this time- that were "kicked-out" at the same time. There was a sign on the pool door that stated no kids after 9:00- but neither family saw it previously. No one else was in the pool and we checked later and there was still no one in the pool. Manager was extremely rude when questioned.

  • Stayed: February 2011, travelled with family
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3  Thank Amy47322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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