We come up to Lake Placid once per year and have always stayed here and enjoyed ourselves, as they provided a nice hotel at a good price with great rooms, wonderful beds, etc. Upon arrival this trip only after we checked in, we found the pool and hot tub as well as the outdoor fire pit were all "closed for repairs."
This would have been nice to know at the time of making the reservation, after making the reservation, or even upon checking in, but the counter person failed to mention this. It's like it was hidden for a reason...to get you to stay there and not go elsewhere.
We found out by changing into our swim suits and going down to the pool area...SURPRISE, WE'RE CLOSED ! If we had kids with us, we would have left.
The pool and hot tub are great amenities and without them it was tough coming back from a long day hike without that creature comfort to come back to. If you have kids, call before you go ! Its supposed to be closed for at least another week or two.
The outdoor fire pit was also closed for repair, and the staff did not turn on the indoor gas fireplace during our duration. They also got rid of the "complimentary" coffee in the lobby (you can now by Starbucks inside) and the "welcome home" cookies, previously put out each night are a thing of the past. My wife described the changes to be un-welcoming.
(Not the Courtyard's fault, but the main road leading to it from Lake Placid is closed for bridge repairs so you need to take a short 5 minute detour.)
Had we known all this, we would have stayed elsewhere, probably the new Hampton. $161 per night AAA discount is a lot for a hotel with no pool or hot tub. When we expressed our dis-satisfaction upon checking out today, we expected an "I'm sorry" and possibly an adjustment to the bill. No such luck.
Since the Courtyard by Marriott Lake Placid did not and still does not advertise the "closed for repair" pool and hot-tub on their website, nor were we informed when making the reservation, or upon confirmation or even at check-in, I guess we will have to start calling the hotel before we arrive, to make sure everything advertised is actually available.
- Official Description (provided by the hotel):
- Newly renovated and offering a picturesque location in historic Lake Placid, Courtyard by Marriott Lake Placid welcomes travelers to enjoy spacious and intelligently designed guest rooms and suites with many convenient resources. Our Lake Placid hotel's accommodations include plush bedding, a mini refrigerator a flat-screen TV and an ergonomic work area, with suites providing fireplaces and whirlpool tubs. Amenities in our public spaces range from a fully equipped fitness center and indoor pool to an outdoor fire pit and flexible event space. We invite you to stay with us and unwind in a beautiful locale offering unparalleled access to the area's top destinations: skiing and snowboarding at Whiteface Mountain, Lake Placid Olympic Center and many outdoor activities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Travel Republic (UK), Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelsClick, getaroom.com, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Courtyard by Marriott Lake Placid reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Lake Placid Hotel Lake Placid
- Courtyard Lake Placid
- Lake Placid Courtyard
- Lake Placid Marriott