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Reviews (573)
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All reviewsstarbucks coffeefront deskin townshort drivebreakfast buffetnice lobbywould stay here againthe main stripvery nice hotelfire pitspacious roompool and hot tubhockey tournamentcommon areaswhiteface mountainking bedolympic center
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Reviewed 31 January 2011

I really wanted to "love" this hotel but I just cant. At first glimpse it is really a lovely property and seems clean and well cared for but we just had some bumps along the way to include billing issues - we were accidentally charged $700.00 over the cost of our stay, heating issue - the heater clanged and banged all night long, dining issue - breakfast was TERRIBLE - and finally service issues with housekeepers barking "when are you leaving so I can get into your room and clean", servers never showing up at dining tables and front desk agents who assure you there wont be a billing problem and you end up being double charged. Families with kids should now that the pool is only 3 ft 8 inches deep at the deepest point as many kids like a "deep end" in a pool and in this case there isnt one. The pool is also rather small and was often over crowded. Every time we went to the pool we had to hunt someone down and ask for towels.
The hotel is just a bit outside of town - maybe a mile or two. The trolley service is not very frequent so plan on driving (and trying to figure out parking) when you go to the village.

  • Stayed: January 2011, travelled with family
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3  Thank FinnVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2011

Very nice hotel, very clean and we had a wonderful stay. I caanoot wait to go back!

  • Stayed: December 2010, travelled as a couple
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Thank faralapte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2011

As soon as I checked in I could tell something was wrong. There was a very pleasant woman at the front desk and the Assistant Manager. Since she was busy helping someone else, he curtly checked us in but had an unpleasant tone to his voice. Other times during the weekend, his demeanor with other guests was unpleasant and bordered on sarcastic. There were some familes staying there that had young children (I think they were in a local hockey tournament), who I thought were pretty well behaved but the management apparently did not. On several occasions during the weekend, kids were "scolded" by the manager or another hotel employee with a "Security" tee-shirt. Another time I heard a kid get yelled at to "get off this floor, you're on the next one down, and don't come up here again" by the management! I don't know what the problem was, but they weren't bothering us!
Location = fine
Room = fine
Amenities = fine
Family friendly = only if you don't bring any children with you

  • Stayed: January 2011, travelled with family
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1  Thank GeorgeC50207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2011

Huge room ! Clean comfortable and convenient..... Friendly staff ..... We were very happy here .....and would stay again without any hesitation

  • Stayed: December 2010, travelled with family
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1  Thank Bal97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2010

We visit Lake Placid when we go see our college freshman at Potsdam. I had reserved an extended room (2 queens, 1sofabed) and it was a good size room for the 4 of us. As Marriot Vacation Club members, we expected a good experience and we were not disappointed.
As Elite Platinum members, we were given 20% off coupons for breakfast at the hotel. The food was o.k., but a bit pricey. The pool is small but clean, and we enjoyed the hot tub each night after a day of sightseeing and shopping. The nice thing about the pool area is that it has special adult times from 9 to 11 at night, so you can relax witout all the kids around. The front dest clerk for most of our stay, Eric, was accomodating and friendly. Made us feel right at home. I definitely recommend the Courtyard.

Stayed: November 2010, travelled with family
Thank 828donnaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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