I was trying to save some money this year so we changed our usual (excellent ski and stay 2 for three special in a lovely suite in the Crowne Plaza) for the much more affordable Best Western across the road. How bad could it be? The kicker in our decision was the incredible price we were quoted over the phone. 600.00 bucks with lift tickets for 2 nights and the 3rd free was great. It compared with some of the smaller mom and pop lodging outside of the village of placid proper. I was very careful about the price and I was comparing different properties. BWestern was the best, but not by a huge amount.
We took it.
The suite we occupied was okay. A cheap microwave and fridge. Two queen beds and a pull out sofa in an adjoining space - can't really call it a room. It was crouched above a back stair case and the head room for the stair case is inserted in this narrow space. No-one could possibly sleep on the sofa bed. The room carpets were worn, the hallways felt like a series of springing subfloors added over the years. Overall, a rough property.
Staff was nice so we sucked it all up, said nothing and remembered the great deal we were getting. Well, this is where it all went wrong.
When I made the original booking I was given the price and told I would receive an email confirmation. Nothing came. I didn't think much of it as we were looking for something in March and this was only December.
My December credit card bill then showed a charge of 194.91. This reminded me that I didn't get any confirmation so, on January 6th I wrote the hotel requesting confirmation. I got a brief note back confirming the room, the lift tickets but nothing about the price apart from reference to the "deposit" they'd taken in the amount above. I didn't question anything as 200 bucks seemed reasonable as a deposit and about a third of what I expected to pay. At checkout, I was presented with a statement indicating 582.91 and showing the 194.91 above it. I said to the clerk that this was not what I was quoted on the phone and he assured me the 194.91 was deducted from the 582.91. At this point I'm rushing to get to the hill so don't give it another thought apart from, this is about what I was quoted and, in fact, a bit better. Great. Nothing more to be said.
A month goes by and see I'm charged the full 588.91 on my bill bringing the total cost to nearly 800.00 - 200.00 more than originally quoted. No problem, just an oversight, i'll make a call and we'll fix this up. NOT!
I have never been treated so rudely on the phone by a person named Olga who claims to manage the place. She informed me I was wrong, I was never quoted this amount I got what I paid for, she went over the figures on the final statement over and over. Yes, I can add Olga. She then became quite abrupt and suggested I wasn't telling the truth and that they always send email confirmation. When I indicated they did not and I had to request this she demanded I send this to her. Why they didn't have a record I don't know.
She replied to my email telling me "What you are sending me is only a fraction of what we normally send as a confirmation letter". Well, I don't know what they "normally" send out but I know what I got.
The plot thickens and the email flows. In the end I'm told the woman that checked me out did not say the deposit would be credited. "You are MISTAKEN" Funny thing is, it was man who checked us out and my wife (who is a woman and looks like one) was standing next to me. There is a series of half-truths and troubling cover-ups in all of this
Please be very wary of this property as they are not prepared to honor what they quoted and they won't even be courteous enough to discuss the matter as professionals.
- Official Description (provided by the hotel):
- The family-owned Best Western Adirondack Inn is perfectly situated on Main Street in Lake Placid, New York—just across the street from the Olympic Center and next to Mirror Lake Beach. For travelers to the Adirondacks and the Best Western Adirondack Inn, this is a truly picturesque setting for a family vacation or romantic weekend escape in upstate New York. ... more less
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- Also Known As:
- Best Western Adirondack Hotel Lake Placid
- Best Western Lake Placid