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“Again we love staying @ the Golden Arrow”

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Golden Arrow Lakeside Resort
Ranked #5 of 32 Hotels in Lake Placid
Certificate of Excellence
GreenLeadersGold level
Reviewed 28 May 2014

We have stayed @ the Golden Arrow many times always very good to excellent. We normally stay in Room ABC and I did ask for it again this time. Unfortunately that room was not ready by 3:45 so we got GHI. If we did not have a favorite room! this room would have been fine ...the bathroom was a bit small but otherwise all was good. In fact a staff member was walking by our room in the morning checking the grounds, he greeted us & realized we had a "strobe" light in our room. He immediately stepped away called someone to fix it came back & told us to expect a knock! We told him we were leaving in a few moments just sitting to enjoy the view 1 last time ...this visit! He said it will be fixed immediately & he was right we literally left our room & ran into the gentlemen who was coming to change the bulb. (I had left the light on so that someone would notice it after we left not expecting it to happen almost before we left!!) That is the kind of service to expect here. We were only able to spend 1 night ...we just got back yesterday and I'm ready to go back again.

  • Stayed: May 2014, travelled as a couple
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1  Thank IamMeltingGlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenerationsLP, Director of Marketing at Golden Arrow Lakeside Resort, responded to this reviewResponded 3 June 2014

Dear IamMeltingGlass,

Thank you very much for sharing your most recent experience at the Golden Arrow. It’s wonderful to hear that you have stayed with us multiple times. We all truly appreciate your loyalty.

I believe it was actually our Director of Sales, Brandon, who noticed your light bulb blinking. It just goes to show that everyone pitches in here and helps where it’s necessary. You can sometimes see our General Manager/Owner, Jenn pitching in and making beds on busy days!

We look forward to having you again hopefully in the near future! Thank you for your review.

Cheers,
Olivia Zeis
Director of Marketing
Golden Arrow Lakeside Resort

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824 - 830 of 1,394 reviews

Reviewed 28 May 2014

We had a lake side room with a fire place perfect for warming up after a dog sled ride on the frozen lake...there was a winter carnival in with an ice castle and fireworks in Lake Placid. We went on a hike to see the frozen waterfalls near by...Perfect winter vacation with kids!!! Indoor pool was great and breakfast at the hotel restaurant was out of this world.

  • Stayed: February 2014, travelled with family
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Thank elizsantana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenerationsLP, Director of Marketing at Golden Arrow Lakeside Resort, responded to this reviewResponded 2 June 2014

Dear elizsantana,

Thank you very much for reviewing the Golden Arrow. There is so much to do and see in Lake Placid in the winter, it sounds like your family made great use of your time here. I’m glad our location, indoor pool, and delicious breakfast could contribute to your wonderful winter vacation. I hope you will also try us out in the summer. There is just as much to do here if not more!

Thank you again for your wonderful review. I wish you and your family safe and happy travels!

Cheers,
Olivia Zeis
Director of Marketing
Golden Arrow Lakeside Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Took my wife up for our anniversary - a perfect location for a weekend trip!
Gorgeous view over the lake and a short trip to Lake Placid for boating fun. Our room was clean and comfortable - Heavy soft bedding kept us toasty in the surprising early fall weather.
Loved the eco-friendly hotel and restaurant.
Have to make one criticism - European style shower partitions are a joke - WATER EVERYWHERE!!! Just put up a curtain...

Room Tip: Go for the second floor if you can help it - private balconies are a bit better than the ground floo...
See more room tips
  • Stayed: September 2013, travelled as a couple
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Thank rdbpurchases
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenerationsLP, Director of Marketing at Golden Arrow Lakeside Resort, responded to this reviewResponded 29 May 2014

Dear rdbpurchases,

Thank you for celebrating your anniversary with us! I’m glad you found our location and guest rooms clean and comfortable. I wish you and your wife years of happy anniversaries! Thank you for taking the time to review the resort. I hope to see you in Lake Placid again soon!

Cheers,
Olivia Zeis
Director of Marketing
Golden Arrow Lakeside Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

The hotel was so accommodating to our needs...especially since we brought our pup. They welcomed all of us with opened arms and dog treats as well. Our view from our room was perfect ...a balcony over looking mirror lake .

  • Stayed: May 2014
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Thank patschenectady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenerationsLP, Director of Marketing at Golden Arrow Lakeside Resort, responded to this reviewResponded 29 May 2014

Dear patschenectady,

It’s wonderful that you were able to enjoy your stay with you pup! We love meeting our guests’ four legged family members. I’m very glad you found your room and balcony to your liking. I look forward to having you at the Golden Arrow again soon!

Cheers,
Olivia Zeis
Director of Marketing
Golden Arrow Lakeside Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Golden arrow is a great place to stay. Beautiful views and private beach with boats. You really can't beat the value. Everyone is very friendly and accommodating. The hotel uses all green products and has allergen-free rooms.

  • Stayed: May 2014, travelled as a couple
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Thank Emily E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenerationsLP, Director of Marketing at Golden Arrow Lakeside Resort, responded to this reviewResponded 29 May 2014

Emily E,

Thank you very much for reviewing the Golden Arrow. It’s great to hear that you believe that, because we are an eco-conscience hotel, it makes your stay even better! We love those beautiful views you wrote about so we want to make sure we contribute to keeping them as pristine as possible. I’m glad you could take advantage of our private beach and boats while you were here.

I hope you will stay with us again next time you are in Lake Placid. Thank you again!

Olivia Zeis
Director of Marketing
Golden Arrow Lakeside Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

I took my family to the Golden Arrow hotel for Memorial Day weekend. When we checked in, we were handed our wireless card keys (NFC?) to our room located on the 5th floor. The room was spacious, with two queen size beds, a fireplace and a jacuzzi in the bathroom. The view from the balcony was lovely, with a gorgeous view of mirror lake.

We didn't eat at the restaurant, so I can't say much there. The staff was friendly, approachable and very helpful. The hotel has implemented some "green" strategies by using solar panels to heat their pool and provide energy fot their laundry. They will also not change your towels until you specify, a good way of not "forcing" a load of laundry if towels haven't been used.

Overall, the hotel is well manintained, staff is great and the views are fantastic. The beach is nice, though we didn't swim as it was still not warm enough to get inside the water.

I enjoyed my stay and highly recommend the hotel.

Stayed: May 2014, travelled with family
Thank Mauricio V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenerationsLP, Director of Marketing at Golden Arrow Lakeside Resort, responded to this reviewResponded 28 May 2014

Mauricio V.,

I’m very glad you enjoyed your stay at the Golden Arrow. I’m so glad you noticed our “green” practices around the resort. We try our best to run our business as sustainably as possibly while not interfering too much with the guest experience so the fact that you mentioned them in your review is great! I’m also glad that you found your guest room to be spacious.

You definitely need to return to the resort when it is warm enough to swim in Mirror Lake. I wish you safe and happy travels until we meet again. Thank you very much for the recommendation.

Sincerely,
Olivia Zeis
Director of Marketing
Golden Arrow Lakeside Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

1st Golden Arrow Lakeside Resort is GREEN (environmentally friendly), they are also Pet Friendly! Loved the fact that there was a Keurig machine in the room! Loved the complimentary Kayak, pedal boats and canoes to go on Mirror Lake. Staff was serviceable and friendly. The only thing that was not as happening as the main lodge is the restaurant Generations. Great coffee is served as well as great baked goods, but it could serve having more menu options for breakfast and lunch. Our server, a young girl (probably new seasonal employee) took our order wrong, didn't provide utensils, and overall the food was ok, but not great for the price. Besides from this hick-up i would be delighted to return to the resort sometime soon!

  • Stayed: May 2014, travelled with friends
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Thank Lizblupr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenerationsLP, Director of Marketing at Golden Arrow Lakeside Resort, responded to this reviewResponded 28 May 2014

Dear Lizblupr,

Thank you very much for taking the time to review your experience at the Golden Arrow. It’s fantastic that you enjoyed our earth and pet friendliness, friendly staff, complimentary boats, and Keurig machines.

I apologize that your experience at Generations was not as great as at the hotel. I will definitely relay your message to our restaurant manager and speak about ways to remedy situations like this. I have a feeling that the server is new, just like you mentioned. We will be getting a full new menu soon as well so you should definitely check that out next time you are in town.

I thank you again for your great review. I hope we will see you soon again at the Golden Arrow.

Cheers,
Olivia Zeis
Director of Marketing
Golden Arrow Lakeside Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Arrow Lakeside Resort

Address: 2559 Main St, Lake Placid, NY 12946-3305 (Formerly Golden Arrow Hotel)
Phone Number:
Region: United States > New York > Lake Placid
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Lake Placid
#4 Romantic Hotel in Lake Placid
#5 On the Beach Hotel in Lake Placid
#7 Business Hotel in Lake Placid
Price Range: £85 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Golden Arrow Lakeside Resort 3.5*
Number of rooms: 166
Official Description (provided by the hotel):
“The Only thing we Overlook is the Lake.” Surrender yourself to the untouched beauty of the Adirondack Mountains at the first resort in the United States to receive the Audubon’s Society highest Platinum Eco Rating for Hotels. It’s a place to renew yourself on the serene shores of Mirror Lake, and a place to thrill yourself, just moments from the famed Olympic Village at the heart of Lake Placid, New York. We are proud to offer Deluxe Accommodations as well as over 20 different kinds of suites and specialty rooms. All of our rooms are 100% smoke free, our lake front rooms above ground level have private balconies, and the ground level rooms have large glass doors leading out to a patio. Don’t forget your pup because we are a Pet Friendly resort. The Golden Arrow has an indoor pool, steam bath, two whirlpool hot tubs, and sauna. There is also a private white sand beach that is the perfect place to take in a magnificent panorama of the Adirondack Mountains. In the summer there are complimentary kayaks, canoes, and paddleboats available, we also have an authentic Italian Gondola that can be taken out for a minimal charge. In the winter you can ski, skate, and even take a dog sled ride on Mirror Lake right out our back door. ... more   less 
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Also Known As:
Golden Arrow Lakeside Hotel Lake Placid
Hotel Golden Arrow Lakeside
Golden Arrow Lake Placid

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