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“Two Waitresses with Brains”

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Mirror Lake Inn Resort & Spa
Ranked #1 of 31 Hotels in Lake Placid
Reviewed 28 September 2009

We stayed two very nice nights this month at the MLI, and wish to recognize a new waitress in the Bistro Bar, Angela, who handled several tables at once, with multiple drink orders and high expectations -- all with an intelligence and good advice that is rare today. She knew the menu and wine list and gave thoughtful recommendations. Management would do well to ensure she stays and is happy. Also, Kim, working both the bar and dinner tables, multi-tasked with great positive spirit. She's another keeper, and yes, she came out from behind the bar. Finally, we sincerely object to MLI and other hotels that find they need to charge for WiFi. This is like charging for tap water, and it conveys a fundamental cheapness and is remembered. Gosh, maybe tap water is next.

Stayed: September 2009, travelled as a couple
Thank ambleside89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 September 2009

We spent a night here on our honeymoon expecting something extraordinary. The location was wonderful. We enjoyed the complimentary access to canoes, and Mirror Lake itself was beautiful.

Our room was tasteful and clean, but slightly dated (1990s, not 70's shag). For an extra $15 over our $240 we got to enjoy an "improved" view. At breakfast, we were the only couple seated on the second tier, presumably not to disturb the wealthy! The food was great, but service was average. When your room bill tacks on an extra $10 gratuity for the breakfast staff, I expect hot coffee!

Overall this was a nice place but we didn't feel we received the level of service that would justify this pricing. We stayed at nicer places with better service later in our trip that cost nearly $100 less! They do offer WiFi, but it isn't included...

They also had some very interesting rules... suggesting to dine with children before 5pm and describing the fines you'll face if your car alarm goes off... It's hard to relax when you wonder what rules you may be breaking.

  • Stayed: September 2009, travelled as a couple
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1  Thank sohcfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLI, General Manager at Mirror Lake Inn Resort & Spa, responded to this reviewResponded 5 October 2009

Dear Guest,

Congratulations on your recent marriage and thank you very much for choosing to stay with us for one night of your honeymoon. I am pleased that you enjoyed the complimentary boats, appreciated the beauty of Mirror Lake and that your room was tasteful and clean.

I am surprised that you felt the room was slightly dated. The mission style furniture is all residential quality, new wall paper, wood floor entryway and a simple solid green carpet. The bathroom has a marble countertop, green tile work and wainscoting wood trim. It really is a very nice room and I would not change a thing. The picture on our web site of this room and the view is very accurate. Our records show you choose to upgrade to the second floor at check-in prior to seeing the original room you had reserved. The view from your room is truly spectacular. From the room/balcony you can see the brook, the outdoor pool, and beautiful views of Mirror Lake and the Adirondack Mountains including Mt. Marcy the highest mountain in New York. I am very sorry your coffee was not hot and I too expect to be served hot coffee. I am sure if you had let your server know they would have been happy to get you another cup that was hot. Regarding your comments about being seated on the second tier, presumably not to disturb the wealthy is simply inaccurate. We do not seat any of our guests in any particular location based on any kind of criteria.

We are very serious about providing all of our guests with an enjoyable experience. We will not allow one guest to ruin the experience for many others. This is not only our expectations but it is the expectations of a great majority or our guests. We do recommend to families with young children to take advantage of our early family dining program (5:30PM) where children under the age of 12, dining with an adult, dine for free when ordering from our children’s menu. We have been doing this for many years and it has been very well received. Over the years we have found it necessary to post policies as reminders since some guests are not as considerate as others. Although it is a rare occurrence I'm sure you can understand how hard it would be to relax if a car alarm was going off.

Thank you very much for being our guest and for your feedback.
Sincerely,
Carl Gronlund, General Manager

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Reviewed 10 September 2009

I can't say much about the check in process because this was a birthday surprise stay after a week of camping and I was hustled off to a massage as soon as we arrived. Somehow, the staff managed to get me into Chad's talented hands with seconds to spare without making me feel rushed.

When I got up to the Marcy room, feeling wonderfully relaxed, the room was set up for in-room dining - not a folding room service table, but a full dining room setup with our own private wait staff. Now, this option carries a significant upcharge, but premium services, if delivered well, can be worth the cost, and this was no exception. Sarah, you are an absolute treasure: friendly and sincerely warm, but professional and skilled. How did you get the courses to the room piping hot from a kitchen several buildings and an elevator ride away? The food was outstanding. My duck was luscious and the gentleman's pork tenderloin was first rate as well. The wine was absolutely spectacular. But what I found most dear was the efforts the staff went to getting a candle for our table in the room; apparently open flames are not allowed, but a lovely battery operated one that flickered convincingly was located. If I had a teeny issue it was that the raspberry pound cake was on the dry side, but the coffee was unusually good and the service, which was skilled and friendly without being obtrusive, was one of the best experiences we have had in a while.

As others have commented, staff everywhere went out of their way to be welcoming, from housekeeping to the front desk on checkout. What is most impressive is the "can do" attitude; the staff seem sincerely invested in meeting the guest's needs. That speaks of individual effort as well as training and empowerment, both of which require management commitment. So congratulations to all of you.

We were a little surprised that we were not given the king room we had reserved, but elected to stay where we were because the dining was already set in our queen room and the view, even though from the second floor, was just enchanting. We chose to pull only the sheer curtains to enjoy the lights on the lake later, but could not locate a switch to turn off the balcony light, which was a little disappointing. The room decor was indeed rustic elegant. I especially appreciated the velvet accessory drawer in the dresser. The sheets were a lovely soft cotton, the pillows and mattress quality.

We only stayed one night, so I cannot comment on other areas of the hotel, but I notice that they have a special value early dining option for families with children which would, I think, make it nice for both those with children and those without. The main building, which is actually a replacement/restoration of one that burned in a fire not too long ago, has a terrific period feel without being overdone.

The gentleman and I were discussing the relative value of these accommodations versus a different Lake Placid resort. We have agreed to disagree; I say give me down-to-earth delightful over disenfrachised Disney any day.

Tip: Talk with the hotel directly instead of going through a travel site. The rate will actually probably be bettter.

  • Stayed: September 2009, travelled as a couple
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Thank kbaker8272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2009

We enjoyed our stay at the Mirror Lake Inn very much. The staff was very friendly and helpful and our room was spacious and well decorated. You can't beat the view of Mirror Lake each morning and evening. We found that The View didn't meet our expectations but the breakfast buffet was really great. I loved the lobby too-sort of elegant but rustic. We highly recommend this hotel.

  • Stayed: September 2009, travelled as a couple
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Thank lpennin104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2009

Together with more than a dozen family members and over a dozen friends attending a wedding, we stayed at the Mirror Lake Inn between September 3rd and 7th. It a nutshell, it was a major disappointment, in particular as all other aspects of the wedding were perfect (including the weather!!!). We booked over a dozen rooms, and used the hotel facilities extensively, so the experience below is based on the experience of quite a few people.

The property is historic, and one cannot accurately describe the beauty of its location at the edge of the lake, as well as of downtown Lake Placid. There is an excellent spa there, and the public areas are comfortable. The buildings (there are several) are old, and they do not appear to have been renovated in years. If you are handicapped (as our 87 years-old grandmother is), you’ll have to walk quite a distance from your room to the hotel restaurants and Front Desk, and take two elevators, if your room is not in the main building. Nevertheless, that was not the main point of concern.

The rooms, uniformly, belong to the 1970s and 80s. The furnishings are old, mismatched and falling apart - e.g. in our room 739, the drawers under the TV were coming apart when pulled, there are large nails/staples sticking out in the rattan patio chairs, the bed mattress is lumpy, the carpet is intense green (which predominated during the time of the Beatles), and repair of the facility seems to be an afterthought.

The biggest problem, though, with this hotel is the service. The rooms are cleaned haphazard (one person, no more than 15’), and late (i.e. regularly after 2:00 p.m., even when one asks for the room to be cleaned earlier). Their cleaning staff, God bless them, have to work with antiquated equipment (I've seen vacuum cleaners which seem to have been buit in the '80s), and also have to pull double-duty, at least during the Labor Day weekend, by helping guests check into their rooms. Thus, they rush through cleaning the rooms, and forget "stuff", such as towels, changing the toilet paper (which, by the way, is like Scotts - transparent, cheapest there is), etc.. One has to ask for evening turn-down service (in a luxury property, member of Small Luxury Hotels, one should not have to do this), and if they don't forget (they did forget mine the first evening), they'll do it late (i.e. close to 9:00 p.m.).

At the bar, one has to order his/her drinks at the bar - the barman will REFUSE service if you are seated at one of the bar tables, even if there is a larger party of four or six, as he will not get out from behind the bar to take an order!?!?! At least the drinks he made were excellent.

The restaurant food is good (we had breakfast and dinner in the main dining room, and a special function as well). The service, though, is uneven, as they have many foreigners from Eastern Europe with varying degrees of English, in addition to their permanent staff. This issue of uneven training is prevalent even among the English-speaking staff. For example, the Front Desk staff on Friday, the 4th, did not know where their ice machines are located, sending me to the wrong floor, and then, not knowing how ot secure the proper information!

Finally, when you reserve a group of rooms, make sure you negotiate ahead of time "late" check-outs. They have over 100 rooms, yet, they could not keep one room for late checkout (i.e. past 11:00 a.m.!?!?!) on a Monday after Labor Day weekend, even though we had booked two dozen rooms at over $350/night/room for several days. And the "lovely" Front Desk Manager gave us an indignant "attitude" when we pointed out that the bride needed to change before leaving town at 1:00 p.m.

In a nutshell, look elsewhere. There are several outstanding resorts, either within walking distance or a 10' drive, which are similarly or cheaper priced, but offer better service, nicer and larger rooms and facilities, and much, much better service.

This property has seen its better days some years ago (my extended family has been coming to Lake Placid for five generations!), and unless its owners really do a major upgrade, you're well advised to try some of the other fine hotels.

  • Stayed: September 2009, travelled with family
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5  Thank EricRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2009

We stayed at the Mirror Lake Inn for only 1 night, and wish we could have stayed longer...As a part of the Small Luxury Hotels of the World (SLH), the inn meets the expectations. The surroundings are beautiful, especially during the foilage season (around early October). The room was very nice, the atmosphere is cozy and welcoming, and the breakfast is served in a very nice room overlooking the hills.

  • Stayed: October 2007, travelled as a couple
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Thank taliitai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2009

The hotel exceeded our expectations. We had absolutely no complaints! Room was extremely clean and comfortable. We took the rise and shine plan which we would highly recommend. We also booked a one night dinner package for the View. The Chef knows his stuff. The food, service, location were all top notch. Water sports were enjoyed by the entire family and the teens liked the indoor and outside pools as well, My only complaint- why did this vacation end so fast.

  • Stayed: August 2009, travelled with family
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Thank LKGK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mirror Lake Inn Resort & Spa

Address: 77 Mirror Lake Drive, Lake Placid, NY 12946-3802
Phone Number:
Region: United States > New York > Lake Placid
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Lake Placid
#1 On the Beach Hotel in Lake Placid
#1 Family Hotel in Lake Placid
#1 Business Hotel in Lake Placid
#1 Luxury Hotel in Lake Placid
#1 Top resorts Hotel in Lake Placid
#2 Romantic Hotel in Lake Placid
Price Range: £185 - £378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mirror Lake Inn Resort & Spa 4*
Number of rooms: 131
Official Description (provided by the hotel):
The distinguishing feature of this inn, which has been in business since 1924, is that all 131 rooms have a view of Mirror Lake and the Adirondack Mountains. ... more   less 
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Also Known As:
Mirror Lake Hotel Lake Placid
Mirror Lake Inn Resort And Spa
Mirror Lake Resort

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