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“A Great Adirondack House”

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Crowne Plaza Lake Placid
Ranked #8 of 31 Hotels in Lake Placid
Certificate of Excellence
Belmont, VT
Level Contributor
107 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“A Great Adirondack House”
Reviewed 22 August 2014

The title of my review says it all. We're glad we ignored all the unfavorable reviews (we usually check a few of these before booking). This magnificent hotel sits atop a hill overlooking the picturesque Village of Lake Placid and the pristine Mirror Lake. The staff were very welcoming and our room though small was very comfortable. It came equipped with a mini frig, microwave and coffeemaker. The linens were crisp and the bed comfortable. The bathroom was roomy with wonderful toiletries. And to our delight we even had a small balcony where we could sit and enjoy a glass of wine or a morning coffee gazing at the majestic Adirondacks. There is no complimentary breakfast but the hotel has a restaurant where you can have a la carte selections or a buffet. There's also room service. We opted to pick up some delicious muffins in the village the day before and have morning coffee in the room before venturing out. There's plenty of shopping, antiques and even a beach in the village which is a short walk away. Paddle boarding, kayaking and swimming along with hiking around the lake are just a few activities. Restaurants are abundant but we chose to eat at the hotel's fabulous restaurant. The prices were extremely reasonable, the food delicious with light fare options. The atmosphere was that of a great room in a large lake house. An outside dining area and patio with views completed the experience. The bartenders, host and hostesses were very accommodating and friendly. Don't miss this for a great getaway! We'll be back!

Room Tip: A room with a view of the lake would be a suggestion but we enjoyed the alternate mountain view. Ju...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Belmontcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review, 27 August 2014
Thank you so much for the excellent 5 star review! I am absolutely thrilled to hear that your stay was fabulous and you got to enjoy the great Adirondacks! Thank you for giving some feedback on your recent stay and we are looking forward to hosting your next visit!
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1,233 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (347)
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English first
Fairfield, CT
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 August 2014

Just got back from a three nights at this property.
Great Service,and the best views in town.
This hotel was updated in 2013 and has very comfortable beds with great amenities
and fantastic cooked to order Breakfasts..
Very Pet Friendly with respectful owners.
Just a great stay overall!

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank FrequentTravelerCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review, 24 August 2014
Thank you for the great review of our gorgeous property here in the heart of Lake Placid, NY. We are so pleased to hear you thoroughly enjoyed your stay! Our staff works very hard to make sure every single one of our guest’s is having a great experience with us. We hope to see you in the near future and thank you for your feedback!
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Ithaca, New York
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 August 2014

We stayed one night on a quick trip to get away and it was lovely. We paid extra for a deluxe room with a fireplace and jacuzzi tub and although the room was a bit small, the tub was wonderful. The extra toiletries to help you relax were amazing and the view from our balcony was wonderful. We ate at the hotel resurant and while the service was just okay the food was great. I had a filet that was cooked to perfection and the green beans fresh and crisp. It sits at the top of the hill which makes it a bit more difficult to walk to town, but there is plenty of parking at the bottom of the hill and shuttles to take you everywhere. Very nice!

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank DebShigley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review, 24 August 2014
Thank you for the fantastic review! I am glad to hear that you enjoyed your room with an electric fireplace and Jacuzzi tub. The relaxation creams and spray that we offer in each room are such a great hit! Just look online for Temple Spa and you can purchase some for your home! Thank you for your feedback and we look forward to hosting your stay again in the future!
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Englewood, New Jersey
Level Contributor
148 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 19 August 2014

Have they ever heard of customer service there? Arrived around 4:15 for a 4:00 PM check-in. The room was not ready and it was like "too bad." No explanation and no offers. We went to the bar and sat at a table and got no service. I asked the waiter for help and he suggested I go to the bar that it would be quicker. Should have been the tip-off how the weekend would go. The room was clean but very dated and, at over $300/night, way overpriced for a view of the parking lot. Our rooms were outside the maintainance room and constant noise from 8 to 4 from electric tools and 2-way radios. The housekeeping staff had to be told repeatedly to please not shout down the hall and laugh with their friends at 8 AM. A call to the desk did nothing. When I tried to speak with the manager he was always "busy." Aside from the view from the the lobby, this place is a bust.

Room Tip: There are lots of choices in this area. Look elsewhere.
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank bphman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review, 23 August 2014
Thank you for taking the time to give us some feedback from your recent stay. I apologize that your room was not ready by 4:00pm, however, I can assure you our housekeeping staff works very hard throughout the day to get as many rooms ready as possible. In regards to your room rate, the Summer season (June, July, and August) is our busiest time of year reflecting higher rates. In the future, please feel free to contact the resort directly to inquire about our lower rates in the Spring and Winter seasons. Thank you again for your feedback, we will definitely be using it to further improve. We do hope to see you again to prove that we are indeed the right resort for all of your trips to the beautiful Lake Placid, NY.
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Rochester, New York
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 August 2014

We had stayed in Lake Placid several times, but never at the Crowne Plaza. After our recent visit, I won't stay anywhere else. The property was much nicer than several others in town, and although quite pricey (no more so than the others though) it was a great hotel. The front desk staff were very helpful when I needed to extend my stay, the hotel is right in the middle of town so you can walk to all of the restaurants and shopping easily, and the view from the top of the hill is spectacular. It's not perfect - the internet connectivity is spotty at best, and they don't offer a free breakfast - but there is a mini fridge and microwave in the room to help save some money if you choose. I think Lake Placid in general is very overpriced for lodging, but the CP made me feel like I got more for my money here.

Room Tip: Try to get a view of the lake.
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank S P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review, 24 August 2014
Thank you so much for the 5 star rating! It is great to hear that your stay was such an enjoyable experience and you’re planning on returning. Our staff works very hard to make sure that each guest is having a spectacular time in our magnificent town. Thank you for your feedback and we will use it to improve for your future stays with us!
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Canada
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 August 2014

I'll start with we liked what the hotel had to offer with easy check in friendly staff The room was clean and the patio door out to the balcony was a bonus. They have a shuttle that will take you over to the Boathouse restaurant across the lake for dinner. I don't recommend going. Talk about over priced this is the place. Menu said 10 ounce rib eye (not way smaller) with only fries for 25 bucks. Next time we will stay at the hotel or go into town. Grabbed a beer & wine sat out on patio over looking some of the town with mirror lake and the mountain's in the distance was perfect. I will recommend the crown hotel and when there drive up to white face mountain its a wow,holy,amazing something you need to see for yourself.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Glennarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review, 24 August 2014
Thank you so much for taking the time to write a review of your recent stay with us. We value your feedback and will use it to improve for your future stays with us. I will definitely be giving our Food and Beverage Manager your review on the Boathouse Restaurant. I am sorry to hear that you had a poor experience there. Thank you again for your feedback and it’s great to hear that you enjoyed our amazing views of the High Peaks area. We look forward to your return!
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Amsterdam, The Netherlands
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 August 2014

Location is great, central yet quiet. The roons are small and have seen better days. What bothered the most me was that we were treated like second-rate guests because we booked through hotels.com. To everything we asked for, the answer was "if you had booked directly through us..." And it's not like we paid any less for our room--on the contrary. If you don't want guests to book through an agent, then don't work with them. I was planning to come here again in the winter, but now I will most certainly not.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanny07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review, 21 August 2014
Thank you for choosing our hotel for your stay in the beautiful Lake Placid, NY. It is great to hear that you enjoyed our amazing views of Mirror Lake and the surrounding High Peaks! I am also glad you enjoyed the location of our hotel and its tranquility. I would like to extend my apologizes for the way you feel you were treated by our staff. Our staff strives to make every guest’s experience with us a great one. I can assure you that booking through an online site makes no difference whatsoever. We value each and every one of our guests equally and love to see them return year after year no matter how they book. I do hope you are to return and let us prove that we are indeed the best resort for your Adirondack getaways.
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Additional Information about Crowne Plaza Lake Placid

Property: Crowne Plaza Lake Placid
Address: 101 Olympic Drive, center of village, overlooking lake, Lake Placid, NY 12946-1407
Phone Number:
Region: United States > New York > Lake Placid
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Lake Placid
#8 Family Hotel in Lake Placid
#8 Business Hotel in Lake Placid
#10 Romantic Hotel in Lake Placid
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Lake Placid 3.5*
Number of rooms: 249
Official Description (provided by the hotel):
Center of village, overlooking lake, adjacent to Olympic Center. Family owned & operated. Quality & Meetings Service Excellence award winner. Highlights: 245 guest rooms and suites, many with Jacuzzis & fireplaces, 45 holes championship golf, 6 tennis courts, indoor pool & whirlpool, fitness room, extensive meeting space, private beach with paddle & row boats at the Lake Placid Club. Restaurants: MacKenzie's, Great Room Lobby & Bar, The Lake Placid Club Golf House, (year round weddings/special events, and seasonal for lunch) and The Lake Placid Club Boathouse. ... more   less 
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Also Known As:
Crowne Plaza Resort And Golf Club Lake Placid
Crowne Plaza Resort & Golf Club Lake Placid Hotel Lake Placid
Lake Placid Crowne Plaza

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