We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful setting, poor service”

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Port St Johns
Check In dd/mm/yyyy Check Out dd/mm/yyyy
The Spotted Grunter Resort
Reviewed 26 July 2010

PROS:
Beautiful Setting: The cabins are nestled in between mountains, and right on the river.
My family and I made constant use of their deck overlooking the river.

Rooms: Each unit has two rooms - one with a queen bed, one with bunk-bed, small tv, table, sink/fridge/microwave. Everything is very clean. In our 3 night stay, there was not one time the deck was being used.

Canoing: For R30 you can rent a canoe for 1/2 day. I took my 8 year old cousin out and we had a blast, very relaxing.

CONS:
Shower: In our 3 night stay I was not able to have one decent shower. The temperature is temperamental, and even after some maintenance men came to fix it, it still did not work properly. My family and extended family stayed next-door to each other, and there shower was just as bad..can you imagine our frustration?!

Restaurant: DO NOT, I repeat, DO NOT eat in the Spotted Grunter restaurant! Upon arrival, all the adults were craving seafood. Being right by the water we thought it'd be delicious - boy were we wrong! We ordered sea food platters (prawns, crawfish etc). The manager assured us "it was to die for", but that it is cooked slowly and would take 45 min - we agreed it was worth the wait. 1 hr 45 min later we got our food and it was awful! In addition, the kids pizza tasted like cardboard. When we politely told the manager about our dissatisfaction she put her head down, mumbled something and walked away.

Racism: On our last night as we had a BBQ outside our cabin, we found ourselves witnessing a completely unnecessary confrontation initiated by the owners (husband and wife). At 8:30pm, they accused the Indian family next-door of having too many people in the cabin, of ppl complaining of noise (certainly not us!) and got in the father's face calling him a racist name. The owner apologized to us for our neighbors, and we immediately let her know we have absolutely no problem with the men. It was disgusting to see such ignorance and poor customer service, and we vowed we will never come back.

  • Stayed: July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
11  Thank BostonChristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (21)
There are newer reviews for The Spotted Grunter Resort
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

19 - 21 of 21 reviews

Reviewed 14 July 2010

On arrival, I was glad to have booked this self catering resort. I was happy with the location and the rooms were very clean. There is a lovely deck over looking the river which we loved. We spent as much time there as possible. We are not a fishing family, but I hear the fishing is great here too.

The grounds are lovely with a very beautiful well kept garden. The braais outside the units were even cleaned and scrubbed every day. I was very impressed by that.

We were excited to have a restaurant on the premises. Unfortunately this was short lived! The menu prices were very, very high. When we ordered we were told the meal would take 45 minutes to prepare. We didn't mind that as they warned us. Well! It arrived 2 hours later! Not only did it arrive so late, but it was awful. When asked if we enjoyed our meal, we very politely mentioned that the wait had been very long and that it wasn't great. The grumpy manager just gave us a look as if to say she didn't believe us and turned on her heal and quickly disappeared. We even overheard her in the bar next door telling the owner that we complained and he wasn't concerned either. I think that is very poor management on their part.

We had some Muslim people staying in the unit next door to us and the following night the owners came down to the units and started shouting at them very loudly. They were being very racist and told them to leave immediately. I find that unacceptable. If they had a problem with them, they should have quietly sorted it out, not shout so everyone could hear. They then had the audacity to apologise to us the next day for the commotion the Muslim people had caused. They in fact, hadn't bothered us at all. On those grounds I would never go back there or recommend it to anyone else.

Before that all happened, I would have highly recommended the place as I could live with the dinner problem as we just found other places to eat. It was very clean and well located. However, I find racism in this day and age in South Africa, absolutely unacceptable.

  • Stayed: July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
14  Thank TravelBug4235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2015
Google Translation

  • Stayed: June 2015, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Gabriel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 January 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Port St Johns hotels
0.0 mi away
N`taba River Lodge cc
N`taba River Lodge cc
#4 of 14 in Port St Johns
46 reviews
0.0 mi away
Port St John's River Lodge
Port St John's River Lodge
#2 of 8 in Port St Johns
68 reviews
2.2 mi away
Jungle Monkey Backpackers
Jungle Monkey Backpackers
#3 of 14 in Port St Johns
74 reviews
Show Prices
Show Prices
Show Prices
3.3 mi away
Amapondo Backpackers Lodge
Amapondo Backpackers Lodge
#1 of 14 in Port St Johns
213 reviews
3.2 mi away
The Lodge on the Beach
The Lodge on the Beach
#5 of 8 in Port St Johns
45 reviews
3.7 mi away
Delicious Monster Retreat
Delicious Monster Retreat
#7 of 14 in Port St Johns
28 reviews
Show Prices
Show Prices
Show Prices

Been to The Spotted Grunter Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Spotted Grunter Resort

Address: Umtata Road | Undercliff, Port St Johns 5120, South Africa
Region: South Africa > Eastern Cape > Port St Johns
Hotel Style:
Ranked #5 of 14 Speciality Lodging in Port St Johns
Hotel Class:3 star — The Spotted Grunter Resort 3*
Number of rooms: 18

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing