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“Beds very comfortable”

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Hotel Indigo Albany-Latham
Ranked #4 of 16 Hotels in Latham
Certificate of Excellence
West Orange, New Jersey
Level Contributor
144 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Beds very comfortable”
Reviewed 30 July 2013

This hotel is near the Albany airport, convenient from I-87 or I-90. We didn't notice planes at all. Rooms were very spacious and affordable. They could also use a little updating of paint etc, one of our rooms had a whole in the wall. Was very disappointed that breakfast was not included. When we stayed in this chain in California breakfast was included. When we got down to lobby coffee area there were very limited food choices as in the quantity and quality at 9:20 am on Sunday. We drove to our next destination an hour away to eat. The cost and size of this room makes it a recommendation, lack of breakfast a big negative though. I am marking family but that is 2 adults in 50's and 2 adults in 20's.

Room Tip: we were in back of hotel and weren't bothered by any noise from planes or highways, but ac was r...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Besos43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, General Manager at Hotel Indigo Albany-Latham, responded to this review, 1 August 2013
Dear Valued Guest,

Thank you for your feedback regarding your recent stay. Thank you for bringing your concerns to my attention, so that I know where improvements need to be made to continue to maintain high standards. The concerns regarding breakfast will be brought to the attention of our senior management team. Housekeeping and maintenance have been informed of the issues you noted so they know where improvements within their departments need to be made.

We look forward to seeing you the next time you travel to the area!

Kind regards.
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385 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
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English first
Vienna
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 July 2013

We'd stayed at the Hotel Indigo in New York City two nights prior to coming to this one and found a significant difference. I gave the Indigo in NYC 5 stars; this one's getting 3.
The good:
- As other reviewers have mentioned, the rooms are very spacious and the decor very nice.
- The fitness room, though small, looks new and provides well-maintained equipment.
- The hotel restaurant offers great food and fantastic service; however, it doesn't serve breakfast. The less good:
- Breakfast is served in the loud lobby, isn't full-service and offers limited choices. I knew that breakfast wasn't included in the price of the room, but thought that there'd be a real restaurant that serves breakfast on-site. I don't understand why the restaurant mentioned above doesn't serve this meal.
- Window coverings, or lack there-of, are inadequate. Our room was on the first floor facing the parking lot. The only window dressings were slatted blinds -- no pull down shade, no heavy curtains -- which let in way too much light from the parking lot. I woke up at 4:15 one morning thinking it was at least 6:30 because the room was so bright.
- The room wasn't particularly clean and I found a beetle on my pillow when I walked in one afternoon.
I don't think we'll be staying here if we visit the Albany area again.

Room Tip: Request a room that doesn't face the parking lot.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thaddaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, General Manager at Hotel Indigo Albany-Latham, responded to this review, 1 August 2013
Dear Thaddaway,

Thank you for your feedback regarding your recent stay. Thank you for outlining the good with the not so good. I do understand that you did have some experiences with in your hotel room that made your stay less than comfortable. Here at Hotel Indigo we hold ourselves to a higher standard of hospitality, so I am very disappointed to hear about your negative experience and would like to extend my sincerest apologizes. If you do choose to stay at our hotel again in the future we do have room available, by request, with window treatments.

If you do have any questions or concerns, or need assistance with future reservations please not hesitate to contact me. I do hope you can give us another chance to exceed your expectations.

Kind Regards,
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Levittown, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2013

Very happy after staying here and will definatly return. Rooms are very clean and well kept, as well as the lobby and other areas. Would defiantly recommend the attached bar/restaurant which was excellent to. Very affordable as compared to other hotels in this area. Staff was excellent and very organized, would like to give a special thanks to John at the front desk he was very helpful and accommodating. 5 stars all around!!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AngnCor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, General Manager at Hotel Indigo Albany-Latham, responded to this review, 1 August 2013
Thank you for choosing Hotel Indigo for your recent stay in Albany/Latham. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

Thank you so much for your nice comment regarding our staff, especially John. It is always nice to see a member of our staff mentioned by name. The Blu Stone Bistro is a hidden gem. I will be sure to share your kind words with them.

It was a pleasure to have you as our guest. We look forward to seeing you the next time you are in the area!

Warm Regards,
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Foley, Alabama
Level Contributor
122 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 21 July 2013

We made a reservation here based on the good price and were so surprised when we arrived. Everything was lovely starting the with lobby. We had called ahead and they had already moved a mini-fridge into our room. Loved the laminate floors in the room and the Aveda products. The front desk staff were especially nice and welcoming. Got complimentary drinks. Got takeout "pommes frites" from the restaurant. Sooooo Good!!! It was conveniently located also.
Definitely recommend this hotel and would certainly stay in other Hotel Indigos if this one is any indication of how nice they all are.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank oaklanding10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, General Manager at Hotel Indigo Albany-Latham, responded to this review, 1 August 2013
Dear Valued Guest,

Thank you for your kind words regarding your recent stay. We always appreciate it when a guest takes the time to share their experiences for travelers to see. The guest room flooring and room amenities are the best in the area. Hotel Indigo definitely raises the bar and separates our hotel from the many choices guest have.
It was a pleasure to have you as our guest and do hope you choose to stay with us the next time you are traveling in the area.
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longueuil, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2013

Really liked the look of the hotel and room was nice and clean. Affordable and conveniently close to downtown Albany and it's large shopping malls. Restaurant was closed on july 4 and check-in welcome was dry but we understand that they may have been running on minimum staff. Just be advised...

Room Tip: Not familly oriented (no pool or other activities...) but hotel is ok.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mtlcasinoboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2013

When my wife and I first walked in we were taken aback by the beautiful laminated floors in our room and the great King bed awaiting us. Everything about this hotel was beautiful including the lobby and common areas. Also, it was nice to see the Aveda products sitting in the bathroom.

The location is great and offers easy access to highways. There is a Starbucks around the corner too and that always make the hotel stay better.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Seth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boulder, Colorado
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 June 2013

I stopped here for the night after flying in to the Albany airport. This hotel is very conveniently located to the airport. The staff was great, decor is modern and clean, and the room was fine. The blinds covering the window did not fully keep out the morning sun; they could use some curtains to black out the light. The coffee maker was great but needs real creamer, not powdered. Overall, despite these shortcomings, I would recommend a stay here.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DaveB4940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Albany-Latham

Property: Hotel Indigo Albany-Latham
Address: 254 Wolf Road, Latham, NY 12110-4805
Phone Number:
Region: United States > New York > Latham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Latham
#4 Romantic Hotel in Latham
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo Albany-Latham 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Discover Affordable Luxury at the New Hotel Indigo in Albany, New York The Hotel Indigo Albany - Latham is a sophisticated, Full-service hotel near the Albany International Airport (ALB), providing a complimentary shuttle to the airport. Our boutique hotel in Latham, NY is ideal for travelers who desire an oasis to escape from the ordinary, but value the traditional hospitality & services of a standard hotel. Our luxury Albany, NY accommodations offer convenient access to area attractions such as the Saratoga Race Course, Joe Bruno Stadium and the Times Union Center in downtown Albany. Our hotel is near premiere shopping spots including the Colonie Center Mall & upscale, downtown shopping on Pearl, Broadway and Lark Streets. Situated just north of Albany, our upscale hotel in Latham, NY offers close proximity to corporations in the Wolf Road Business District as well as Rensselaer Polytech, GE, the Albany Medical Center and various government offices. We also offer 1,200 sq. ft. of flexible meeting space, free high-speed, Wi-Fi Internet access and well-appointed rooms with modern decor that are an oasis for the business traveler to Albany. While lodging at our pet friendly hotel in Albany, we hope you take advantage of our 24-hour fitness center and sauna, Golden Bean coffee shop, and our Blu Stone Bistro and Bar. For the best in luxury Albany accommodations, choose the new Hotel Indigo in beautiful Albany, NY. ... more   less 
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Also Known As:
Hotel Indigo Latham

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