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“Rochelle at front desk was a joy BEST CHECKIN EVER!!!”

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La Quinta Inn & Suites Latham Albany Airport
Ranked #8 of 16 Hotels in Latham
Swanton, Vermont
Level 6 Contributor
125 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
“Rochelle at front desk was a joy BEST CHECKIN EVER!!!”
Reviewed 27 October 2013

Great hotel. AFTER A LONG DAY OF DRIVING, THE FRIENDLINESS OF THE CHECK IN LADY MADE MY DAY. I hope she gets the kudos she deserves! Room was spotless, great TV lineup, tasteful decor. Thanks for a great stay!!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rgehring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, 29 October 2013
Wrote the following E-mail to the guest.

Dear Valued Guest:

Thank you for your October 27th TripAdvisor review regarding your recent stay at our La Quinta Inn & Suites, Albany Airport.

Your Five Star rating and positive comments were welcomed by our entire team, including our owner.

Thank you so much for taking the time to compliment Rochelle and how she made a great impression. It is not often that a guest takes the time to recognize how a staff member made a difference and met their expectations. I will make sure to share your comments and “kudos” with Rochelle. Our General Manager and Owner read all reviews and genuinely realize what an asset Rochelle is to our La Quinta team.

We hope your positive review is an indication that you will stay at our La Quinta during your next trip to the Capital District Area; and look forward to welcoming you during your next trip to our area.

Sincerely,

Marilyn Seidner
Director - Guest Relations
(518)785-6626, Ext. 174
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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568 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
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English first
Waddington, NY, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 October 2013

I like this La Quinta for its location, and that it is pet friendly. We walked in an adjacent neighborhood and felt very safe. I recommended this hotel to my sister and it is now her hotel of preference in the Albany area.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
1 Thank Theresa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, 29 October 2013
Sent the following E-mail to the guest:

Dear Valued Guest:

Thank you for your October 27th TripAdvisor review, regarding your recent stay at La Quinta Inn & Suites, Albany Airport.

We were pleased to read that our hotel met your expectations and that you found the location comfortable and safe.

Thank you for recommending our La Quinta to your sister. We enjoyed reading that La Quinta has become her “hotel of preference” when she travels to the Albany area.

We look forward to welcoming you during your next trip to our area.

Sincerely,

Marilyn Seidner
Director - Guest Relations
(518)785-6626, Ext. 174
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swanton, Vermont
Level 3 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 October 2013

Rouchelle, the deck attendant was very welcoming, very organized and upbeat.
The hotel is lovely and very well maintained. The rooms are attractive, well decorated and the pillow top mattresses are very comfortable.

Rouchelle also recommended at our request, a restaurant next door..Portafino's, was a wonderful Italian restaurant with beautiful ambiance complete with a very talented singer.

Per our request, we were given a room on the first floor and our little poodle was made to feel welcomed as well.

I would suggest that one should avoid a room by an exterior door, as the sound proofing seems to be lacking and the door opening and closing as well as people talking in the hall is disturbing.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saundra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, 21 October 2013
E-mailed the following to the guest:

Dear Valued Guest:

We appreciate your very “positive” Four Star TripAdvisor review of October 16th regarding your recent stay at La Quinta Inn & Suites, Albany Airport. Our Marketing Department could not have written a better review.

Thank you so much for taking the time to compliment Rochelle and how she made a great impression. I will make sure to share your review with her. I know that the smile on her face and the satisfaction of a job well done will boost her morale!

We are pleased that you enjoyed your dinner and the singer at Portofino’s. I am forwarding your review to the Owner of Portofino’s. Hopefully, he will share your compliment with his singer.

We are looking forward to welcoming you and your poodle during your next trip to the Capital District area.


Sincerely,
Marilyn Seidner
Director - Guest Relations
Cocca's Hotels / La Quinta Inn & Suites
(518)785-6626, Ext. 174
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Findlay, OH
1 review
Reviewed 15 October 2013

Rochelle, the desk clerk was pleasant, professional, helpful, cheerful, and efficient. Rooms were clean. Excellent value in the Capital District of New York. Only negative, its a drive to the restaurant locations.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Warren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, 16 October 2013
October 16, 2013

Our La Quinta Management Team, including our Owner, was very pleased to see the “TripAdvisor Member’s” October 15th “Four Star” review and positive comments regarding the excellent value and cleanliness of our hotel.

We wish to thank our guest for taking the time to compliment Rochelle, and will make sure to share the comments with her. It is not often that guests make a point to recognize how a member of our staff made a difference and met their expectations.

Our sister hotel, Travelodge Inn & Suites, has a very fine Italian Restaurant (Portofino’s), which is less than 300 feet from La Quinta.

We hope to have the opportunity to welcome the guest again.

Sincerely,

Marilyn Seidner
Director – Guest Relations
518-785-6626, Ext, 174
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, New York
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 October 2013 via mobile

Came for a two night stay for a large wedding group, check in was quick, friendly and easy! Later in the evening the front desk even called the room to ask how the room was and asked if we needed anything (nice touch). As a hospitality professional myself it was great to see attentive and conversational house keepers also, only downside was the beds for me personally weren't very comfortable. Great hotel though, will stay again if we revisit the area.

Stayed October 2013, travelled as a couple
Helpful?
Thank ChefJLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, 15 October 2013
Sent the following E-mail to the guest:

Dear Valued Guest:

We appreciate your very “positive” Five Star TripAdvisor review of October 14th regarding your stay at La Quinta Inn & Suites, Albany Airport.

Thank you so much for taking the time to compliment our staff and how they made a great impression. It is not often that a guest makes an effort to recognize how our staff made a difference and met their expectations. I will make sure to share your comments with our entire team. I know that the smile on their faces and the satisfaction of a job well done will boost their morale!

We are sorry that the comfort of the bed did not meet your personal needs. It is difficult to find a mattress that satisfies everyone, as some guests prefer a firm mattress; and others a soft mattress.

I was pleased to read that you would not allow the bed to interfere with your staying with us again and look forward to welcoming you during your next trip to this area.

Sincerely,
Marilyn Seidner
Director - Guest Relations
Cocca's Hotels / La Quinta Inn & Suites

P.S. Did you have a good time at the wedding?
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davenport, Iowa
Level 6 Contributor
118 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 October 2013 via mobile

The staff member checking us in late last night was so friendly, enthusiastic and caring. What a great ambassador of your property! Everything was clean and in good working order. The breakfast was good but considering the nightly rate we paid (higher than other LQs), some hot eggs or sausage would have been nice.

Stayed October 2013, travelled as a couple
Helpful?
Thank LG1837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, 14 October 2013
Sent the following E-mail to the Guest:

Your Four Star October 13th TripAdvisor Review regarding your recent stay at La Quinta Inn & Suites, Albany Airport was very much appreciated.

Regarding our rates being higher than other La Quinta’s, we base our rates on the location as the operating costs in the northeast are considerably higher than in other areas. We compare our rates on a weekly basis to insure that we are competitive with the other hotels in the Capital District, which offer the same amenities.

We sincerely appreciate your positive comments regarding the maintenance and cleanliness of our hotel.

Thank you so much for taking the time to compliment our Rochelle, ourFront Desk Staff Member. It is not often that guests make a point to recognize how our staff made a difference and met their expectations. I will make sure to share your comments with Rochelle.

We look forward to welcoming you again during your next trip to the Latham area.

Sincerely,

Marilyn Seidner
Director – Guest Relations
518-785-6626, Ext. 174
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new london, nh
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 October 2013

This place rocks! Great friendly staff at checkin, super quiet rooms, and delightful breakfast with waffles, fresh fruit and endless coffee. The pool and fitness room were spotless, inviting, and the front desk staff very helpful. No wonder it's an award winner in LaQuintaland.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roadtriprobot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, 14 October 2013
Sent the following E-mail to the guest:

Dear Valued Guest:

Your Five Star October 12th TripAdvisor Review regarding your recent stay at La Quinta Inn & Suites, Albany Airport was very much appreciated and a fantastic way to start a week.

I would like to thank you personally for taking the time to compliment our hotel and staff. We truly appreciate your positive comments; particularly your comments “What’s not to like” and mentioning that our hotel is a La Quinta Award Winner. I will be sure to share your review with our entire La Quinta team, including our Owner.

We look forward to welcoming you again during your next trip to the Latham area.

Sincerely,

Marilyn Seidner
Director – Guest Relations
518-785-6626, Ext. 174
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Latham Albany Airport

Property: La Quinta Inn & Suites Latham Albany Airport
Address: 833 New Loudon Rd, Latham, NY 12110-2106
Phone Number:
Region: United States > New York > Latham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Latham
#3 Romantic Hotel in Latham
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — La Quinta Inn & Suites Latham Albany Airport 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
La Quinta Inn & Suites Latham - Albany Airport Hotel Latham
La Quinta Inn And Suites Latham - Albany Airport
La Quinta Hotel Latham
La Quinta Latham
Latham La Quinta

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