This Hotel has so many problems that I am amazed at how some customers can write positive reviews. I have posted several photos to show my fellow travelers what I experienced in room 226.
First the positives: The location is really good. The hotel sits one block from the Niagara River and is a pleasant ten-minute walk to Lewiston’s historic downtown area. The staff is generally polite, courteous, and eager to please. The complimentary continental breakfast was good and offered coffee, orange juice, cereals, toast, butter, jellies, croissants, and an egg wrapped in ham and bacon.
The room décor ranges from plain awful to non-existent. The main hallway and bathroom have no decorations whatsoever. Although, strangely enough, one hall did have an empty 3’x5’ picture frame hung on the stucco wall. Bathroom shelves were unlined and barren. The sleeping area had just three framed prints-all boring and nondescript. The curtains were of poor quality and held back by wall hooks that were falling off the walls. My desk chair had to be removed due to a lack of structural integrity.
Amenities were even more pathetic than the room decorations. There were no hangers, pen or paper, envelopes, room safe, bible, luggage rack, iron or ironing board. The front door didn’t even have a peep hole for security. The quality of the tissue and toilet paper was comparable to what you might find in a Charles Dickens’ orphanage. The bathroom offered only shampoo and bars of soap that were 2”x3”x ¼”. No conditioner. The fireplace is electronic. Please ask for instructions in order to operate the heating system.
I mention this last point more out of a concern for guest safety than inconvenience. It seems that a repeat guest was smoking in his room and set off the hotel fire alarm at 3:00 in the morning.
Every guest was subject to 20 minutes of a blaring fire alarm. We were disorientated and genuinely concerned for our safety. No fire trucks showed up. The front desk did not answer their phones. When pressed for information, the hotel said that they thought it was a smoker in one of the rooms but since the guest would not open the door they couldn’t be sure. Based on a hunch, the hotel made the decision to cancel the fire department or they did not bother to call them at all. This decision, in my opinion, verged on incompetence and illegal behavior which could have placed our health and safety in harm’s way.
- Official Description (provided by the hotel):
- Welcome to the Niagara Crossing Hotel & Spa, the premier boutique hotel just minutes from Niagara Falls. Whether traveling to Niagara Falls for business, leisure, or simply a special occasion, we offer each guest a comfortable at home experience. With special attention to detail and excellence, the décor of our guest rooms and suites offers the precise balance between elegance and comfort. Guests may be surprised to hear that in 1812, the grounds of our hotel marked the launching point of America’s invasion into Canada. Though the world is a very different place today, the Niagara Crossing Hotel & Spa maintains both the aesthetic charm of Lewiston and the old-world tradition of excellence in lodging service. The Niagara Crossing Hotel & Spa's mission is simple: We strive every day to provide the consummate experience for visitors to the Niagara Falls Region. The Niagara Crossing Hotel & Spa offers superior amenities and service so guests can experience the grandeur of the Niagara Gorge in a comfortable, casually elegant setting. ... more less
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- Also Known As:
- The Barton Hill Hotel And Spa
- The Barton Hill Hotel Lewiston