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“Just ok” 3 of 5 bubbles
Review of Staybridge Suites Syracuse/Liverpool

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Staybridge Suites Syracuse/Liverpool
Ranked #7 of 12 Hotels in Liverpool
Certificate of Excellence
Princeton, New Jersey
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Just ok”
3 of 5 bubbles Reviewed 18 February 2014

Our family of four recently spent two nights here while visiting Syracuse University. Here are the pros and cons of our stay:

pros:
- clean and spacious suite, with plenty of storage space in the bedrooms
- nice lobby area with a fireplace, tv, and plenty of tables/seating.
- close to SU, Destiny Mall, and downtown restaurants.
- free internet access in the room; no difficulty logging in with the password they provided, and connection was very good.

cons:
- no daily housekeeping on the weekend, which was a complete surprise to me. No where on their website do they mention that. They will bring up extra towels and such if you ask, but if you want a room tidy and beds made, that has to be scheduled 24 hours in advance. Sorry - that is a deal breaker for me. If I'm spending $220+/nite, I expect my room to be tidied and towels replenished daily.
- bathroom set up is odd - toilet and shower are behind a door that locks, but the sink/vanity area opens onto the bedroom, and the light is glaring. I am an early riser, while my husband is a night owl - it was very difficult to brush teeth, wash hands, etc. without waking each other up. I'm not sure if all the suites are set-up this way, but I would ask to see the room first if that is something that would bother you.
- extremely loud a/c unit. The rooms were a little warm, so my husband turned on the a/c for a bit - it woke me up, and I am a sound sleeper. I imagine that could be an issue during the warmer months if you are a light sleeper.
- there were plenty of choices at the breakfast buffet - waffles, hot/cold cereal, bagels, eggs, sausage, muffins, etc. but the quality was mediocre at best. I will say the coffee selection was nice - dark, medium, and light roast, along with decaf, and several Coffee Mate flavored creamers.
- there are no restaurants nearby, and while there is room service, they only deliver until 10pm, and the food quality once again was mediocre.

Bottom line - I would not stay here again. It served its purpose on this trip, but in future I would look elsewhere. It was just not worth the money.

Stayed February 2014, travelled with family
Helpful?
1 Thank soccer_mama_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah T, Manager at Staybridge Suites Syracuse/Liverpool, responded to this review, 19 February 2014
soccer_mama_3

Thank you for taking the time to review our property. Though we are sad you didnt enjoy all aspects of our property we appreciate the feedback you have left for us. Should you change your mind and stay with us again our complimentary shuttle that is available 24 hours a day would be happy to take you to any of the restaurants in a 3 mile radius of our property that includes Destiny USA. Our housekeeping policy is a brand standard however I have brought all of this information to our general managers attention. Thank you again for letting us know about your stay.
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217 reviews from our community

Traveller rating
    131
    67
    9
    5
    5
See reviews for
90
41
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41
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Russian first
  • Any
English first
Houston, Texas
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 15 February 2014

A newer hotel that is attached to an older holiday inn. Great service and Platinum recognition.

I've stayed at the Holiday inn next door and know this Staybridge is WAY better. Nice modern furniture and comfy bed.

The food at the holiday inn was just that, holiday inn - right off the Sysco truck. But a great dinner and drinks coupons from Staybridge for Platinum members. Thanks for that!!

Keep up the good work.

Room Tip: High floor corner room.
See more room tips
  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank UnitedMillionMiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah T, Manager at Staybridge Suites Syracuse/Liverpool, responded to this review, 17 February 2014
Jim21701


We loved hearing about your recent stay with us, the title of your review immediately caught our attention and made everyone at the property smile. We hope that should your travels bring you back our way that you decide to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sackets Harbor, New York
1 review
5 of 5 bubbles Reviewed 27 January 2014

Staybridge is the nicest hotel suite we've stayed in! Immaculate, staff goes above & beyond, very homey atmosphere, yet elegant at the same time. We stay at Staybridge when we go for an extended time to visit family - grandchildren love to swim in the pool & plenty of room in the one bedroom suite for all of us to be together. They are pet friendly which is so helpful to us - for people who don't have or like pets, you'd never know there were any pets in hotel - always quiet, clean & welcoming! As others mentioned, the location is excellent & close to just about anywhere you'd like to be in Syracuse - can't beat it!!

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debby416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah T, Manager at Staybridge Suites Syracuse/Liverpool, responded to this review, 29 January 2014
Debby416

We loved hearing how much you enjoy staying with us as you travel in Syracuse, New York! Thank you for taking the time to let us know about your stay. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

Staff always accommodating and the suite was clean, comfortable. The pool was good and the Gym had everything I needed.
Close to airport and they have an shuttle, buffet for Thanksgiving( holiday inn) was perfect.I'll stay there again !!

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frenchy692013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah T, Manager at Staybridge Suites Syracuse/Liverpool, responded to this review, 21 January 2014
Frenchy692013

Thank you for taking the time to tell us about the recent stay you had with us. We hope next time we can not only continue to meet your expectations but exceed them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, New York
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

We have stayed at Staybridge Suites in Liverpool a few times while visiting family, just overnight stays. The hotel is very clean and the front desk staff are very friendly and helpful. The hotel is a short drive to many restaurants and shopping in Syracuse and in a good location, right off Thruway exit 37. Will stay there again in the future.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank luv2travel6155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah T, Manager at Staybridge Suites Syracuse/Liverpool, responded to this review, 6 January 2014
luv2travel6155

We appreciate you returning to our property as you travel in Syracuse. We loved hearing what you thought of our staff and location, and cant wait to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scranton, Pennsylvania
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 21 December 2013

This is the perfect hotel for visiting your children at Syracuse university! Had a 1 bedroom suite with little kitchen. Very good size, very clean. Perfect location right outside the university only a 5 minute drive to campus. On a main strip so there are plenty of restaurants and shopping. Hotel staff very friendly, we didn't have a set up for the pull out bed and called down and they brought it up asap. Bathrooms are a bit small but have the sink out so someone can be in the shower and the other could be getting ready in the mirror over sink.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cancunTim1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah T, Manager at Staybridge Suites Syracuse/Liverpool, responded to this review, 6 January 2014
CancunTim1966

Thank you for leaving a response on our trip advisor page, we value all of our guests feedback, we loved hearing that our location was perfect for you, and hope that when you travel again in the Syracuse are you choose us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schoharie
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

I cannot say a single bad thing about this hotel. I stayed here two nights while attending the NYS Fair. The room was clean and serviced daily. The bed and linens were clean and comfortable. It was easy to find - right off the NYS Thruway Electronics Blvd exit. It was very convenient travelling back and forth to the fair. The indoors pool and warm and clean. The breakfast buffet had plenty of options and was always full and fresh. The front desk staff knew of local places to grab a bite to eat/drink. I hope to stay here again.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Long_time_local
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah T, Manager at Staybridge Suites Syracuse/Liverpool, responded to this review, 15 December 2013
Long_time_local

Thank you for taking the time to let us know what you thought during your travels to Syracuse.

We loved hearing how you enjoyed the stay and that our staff was able to offer you good recommendations for local spots.

We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Syracuse/Liverpool

Property: Staybridge Suites Syracuse/Liverpool
Address: 439 Electronics Pkwy, Liverpool, NY 13088-6001
Phone Number:
Region: United States > New York > Finger Lakes > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Liverpool
#5 Family Hotel in Liverpool
#6 Business Hotel in Liverpool
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Syracuse/Liverpool 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Staybridge Suites Syracuse/Liverpool Hotel Liverpool

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