Stayed here 1/19 - 1/20/2014. Overall, a pleasant stay. We secured an excellent rate by calling the hotel directly. The room, a suite, was spacious and clean. Fridge actually kept items cold, a rarity in my travels. AC/heat unit a bit loud. Housekeeping did a fine job. Beds were comfy. Some noise from NYS Thruway traffic but not enough to bother with a room change. We enjoyed time in the small pool and whirlpool spa. Nice breakfast. Free coffee, tea, lemon ice water throughout the day, witht he addition of warm, chewy cookies mid afternoon until gone. Staff was friendly, with the exception of a surly, unpleasant gal at check in. Perhaps it was my request to check in early (1:00 pm) if possible; I certainly was not insistent or rude about it. I would have understood if a room was not ready for occupancy. Attempts at pleasantries with this gal were rebuffed. But this is not a case of "one bad apple spoils the whole bunch". The good far outweighed that brief blip on the hospitality radar. Shame it was a first impression though.
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- Also Known As:
- Best Western Liverpool Grace Hotel Liverpool
- Best Western Liverpool Grace Inn And Suites
- Liverpool Best Western