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“A new favorite”

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BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites
Ranked #7 of 12 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
Columbus, Ohio
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“A new favorite”
5 of 5 bubbles Reviewed 25 June 2014

This hotel is in a good location to I-90 for us traveling from Ohio to New York and back. In fact we stayed there on our way to and from. Check in is fast, the rooms are clean and the beds are comfortable with nice linens. This hotel was very quiet, no slamming doors or loud people. In fact I didn't hear anything. First night we were on the 1st floor and 10 days later on the 2nd. both were very nice. Lots of good restaurants within 10-15 minutes of hotel, and a shopping center too. I reccomend this hotel, and it will be our go to place when visiting family. I wasn't able to eat the breakfast due to food allergies, but my daughter enjoyed it and said they had a decent selection.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clbv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralph D, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review, 1 July 2014
We appreciate your positive and encouraging review of your stay with us! Our goal is to make sure each guest we meet is made to feel relaxed and welcome during their stay with us. And although I sincerely apologize for not having some breakfast item selections that you would be able to enjoy, I am glad to know that you were still able to enjoy your stay! We want our guests to be comfortable and receive excellent service while staying with us and we value our guests' honest opinions and comments. Please know that we use the input received during our regular reviews of the amenities we offer or guests including the breakfast presentation. Have a Wonderful Summer and we look forward to your next stay!
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556 reviews from our community

Traveller rating
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    71
    31
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Any
English first
Getzville, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 June 2014

This hotel is convenient to highways and in a nice setting. The room was large and very comfortable and clean and quiet. Staff was very helpful and breakfast offerings were very good. We would not hesitate to stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Armand M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralph D, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review, 24 June 2014
Thank you for taking time out of your day to review your stay with us! It is encouraging to the entire team to know that we were successful in providing you with a comfortable and relaxing stay. We work as a team to make sure we give each guest personal, excellent service while making them feel welcome when staying with us. It is our goal to maintain a high standard of service in order that all of our guests enjoy their stay when visiting the area. Our location is convenient and only serves to help us maintain a positive reputation. We appreciate your kind and encouraging comments and thank you for your business!
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West Seneca, New York
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

Great location right off I-90 near Syracuse. Perfect for couples meet-up between montreal and Buffalo. Great Breakfast, nice clean rooms, swimming pool, workout room. Very reasonable rates. Hop off the thruway, party it up overnight and hop right back on. Rooms have a sofa and chairs, perfect for your visiting friends. Enough Liquor, fast food and take-out places nearby to satisfy everyone.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BufaloJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralph D, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review, 23 June 2014
Thank you for taking the time to review your recent stay with us! We are very proud of our location which lends itself to all the advantages you made mention of in your comments. I appreciate your honest and positive comments about your stay with us and please know that it will be passed along to the entire team! We work hard every day in order to make sure each guests feels welcome and comfortable while with us. The entire team strives to provide excellent service as well working to maintain our positive reputation. Thank you again for your review and have a Wonderful Summer Season!
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Liverpool, United States
1 review
4 of 5 bubbles Reviewed 19 June 2014

Great service. Very Clean. Good Sleep. Awful breakfast. I guess you get what you pay for with a complementary breakfast. This is a glorified continental breakfast with the addition of eggs and sausage. The eggs and sausage were disgusting. They should eliminate them from the menu.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Karl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralph D, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review, 23 June 2014
I sincerely regret your issues with our hot breakfast item selection, we work to have a reasonable variety of quality items for our guests to choose during breakfast. And we will continue to look into and provide the best breakfast possible for our guests to enjoy each day. Thank you for your honest and constructive comments in your review, we do use our guests' input in making decisions regarding the amenities we provide as we will with your review. I appreciate your kind and encouraging comments about the rest of your stay. I am glad to see that the issue with our breakfast didn't dampen the positive aspects you experienced overall with our hotel. We hope to a chance again one day to provide a better experience, have a Wonderful Summer Season!
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Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 17 June 2014 via mobile

I had the pleasure of staying at this hotel following a late night arrival at the airport in Syracuse. I already had a favourable impression due to the accommodating and friendly service I had making my reservation and when I had to rebook due to a flight cancellation. The room was fabulous! Newly renovated and beautifully decorated, the bathroom had a double-sized walking shower, there was a little mini fridge and coffee area, and the remainder of the room was a very large sleeping area with an upholstered easy chair and desk/chair beside the flat screen TV. The bed was big with a beautiful wooden headboard and the bedding was surpassed only by the cushy mattress pad that made me feel snuggled in softness even though the mattress was sufficiently firm. My late arrival made me skip the complimentary hot breakfast in favour of a few more minutes of sleep and I also didn't get an opportunity to try the hot tub or pool but everything looked clean and well cared for so I am sure they are all great too. The staff members who did my checkout were terrific and we had a nice chat while I received some pointers on shopping at the nearby outlet mall. I am really looking forward to returning to this hotel.

Stayed June 2014, travelled solo
Helpful?
Thank Ataryna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralph D, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review, 18 June 2014
After reading your review, I quote the words of one of our front desk associates; "WOW!" And on behalf of the entire team here; THANK YOU for such a glowing and wonderful review of your stay with us! We all found your positive and uplifting comments so encouraging because this review is exactly what we strive for each and every day. Making sure each guest is provided a comfortable, clean room while receiving excellent, attentive service is our aim on a daily basis. Knowing that we not only accomplished our goal, but also helped assure us of your future stays here is the result of our work in building relationships with our guests. Thank you again for your honesty and the time taken to review your stay. We look forward to your next visit to the Syracuse area and wish you a Wonderful Summer Season!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anaheim, California
Level Contributor
128 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

We cancelled a reservation at another hotel to stay here. This location was minutes from Lake and walking trails, close to highways as well as center of town with all the restaurants and shops. At registration I was given a sheet of places to eat and visit with directions which was very helpful. Internet code was also given with keys so you did not have to call down later after looking around the hotel info in the room. Very convenient.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank treebird1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralph D, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review, 11 June 2014
Thank you very much for the time taken to review your stay with us! It is especially encouraging to hear that you had made a reservation change in order to stay with us for which I am very grateful given the selection of other properties in the area. We believe that it is paying attention to details and making sure each guest is made to feel welcome and appreciated for their business sets us apart from others. We take pride in our daily efforts to provide excellent service as well as our central location to the area allowing guests to make the most of their stay in the area. Thank you again for the positive review and kind comments, they will be passed along to the entire staff! We look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oshawa, Canada
Level Contributor
87 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

This is a great hotel, just outside of Syracuse about 10 minutes from a great BBQ place! Free Wifi and Breakfast is included, and its a Hot Breakfast, not the usual Continental. Would definitely stay here again!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank helicrazed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralph D, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review, 8 June 2014
Your succinct review and positive comments are very much appreciated! On behalf of the entire team here, please allow me to thank you for your business and for making it a point to explain that you will stay us again in the future. Building relationships is important to all of us here because when we are able to have our guests return to us again and again, we feel that is a difference between us and other hotels. We look forward to seeing you again on your next visit to the area, have a Wonderful Spring & Summer season!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites

Property: BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites
Address: 136 Transistor Pkwy, Liverpool, NY 13088-6015 (Formerly BEST WESTERN PLUS Liverpool Grace Inn & Suites)
Phone Number:
Region: United States > New York > Finger Lakes > Liverpool
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Liverpool
#3 Business Hotel in Liverpool
#4 Romantic Hotel in Liverpool
#4 Family Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Best Western Liverpool Grace Hotel Liverpool
Best Western Liverpool Grace Inn And Suites
Liverpool Best Western

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