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“Clean and convenient to the highway, but that's it.”

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Maplewood Suites Extended Stay - Syracuse/Airport
Ranked #1 of 11 Hotels in Liverpool
Certificate of Excellence
Reviewed 25 September 2012

For $135, I think I would have been better served at a national discount chain. Here's my beef: The woman who checked me in could only be described as surly. She was efficient and competent, but absolutely grim. Not a great first impression.

The room was large and clean, but I literally gagged on the smell of lemon cleaner/furniture polish. I was meant to be travelling with my Mother, who has asthma and issues with heavy scent - she could not have stayed in this room. I have no such problems, but could barely stand it myself. If my Mom had been with me, as planned, I would have had to move rooms or move hotels.

Breakfast was only a buffet option, which at $5.95 was a bargain. However, the selection was limited to ice cold, rubbery scrambled eggs, blueberry bagels, sweet pastries and bacon and sausage, No fruit, no toast, no cereal, no yogurt. The eggs were inedible as was the pastry.

I travel a lot, for business and for vacation and this hotel really just annoyed me. I wish I had made a different choice.

  • Stayed: September 2012, travelled solo
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Thank fallvacation_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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778 - 784 of 863 reviews

Reviewed 15 September 2012

This hotel is close to many attractions.It is located right next to 81, and a minute from the thruway. Tully's restaurant is across the street-a good,casual place to eat with a game room for the kids. It is only a few minutes from Destiny mall, and Syracuse University.The rooms were fine. It has a free breakfast and a restaurant. The bar had entertainment at night which we enjoyed(This was in August). The pool is about the size of a hot tub-if pools are your thing pass on this hotel. Also, if you want quiet,this is not your hotel. The bands in the bar don't go past 10 or 11, but they are noisy in some of the rooms. We,however,really enjoyed the atmosphere and being able to meet in the bar or outside patio in the evening. It made it easy for our large group to get together at the end of the day.The lobby is nice and serves lemonade and coffee. We enjoyed our stay, and would stay again.

Room Tip: Ask to be away from the music if it will bother you.
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  • Stayed: August 2012, travelled with family
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Thank CtLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2012

My second stay at this hotel was only one night but it's location relative to the Destiny USA mall and Waterloo outlets is perfect. Clean, quiet, spacious rooms. Right by the interstate and thruway. Close to fast food, road house style diners, gas and coffee outlets. It's own restaurant is also quite good. If you're in Syracuse for shopping or a dome event this is a great place to stay. I was once here with a minor hockey team and the staff and accommodation was very good.

  • Stayed: September 2012, travelled with friends
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Thank TowelboyOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2012

Poor service at front desk. We asked for a one bed which the room was not clean so we were told we were getting an upgrade. Excited to see, we end up in a room with 2 double beds. Front desk did not care to help. Breakfast was greasy, cold, watered down orange juice, french toast still wet of egg. Than we are in our room with our 5 month old daughter, and we thought we heard a knock but was unsure. Doesnt some one walk into our room while we are there. Front desk manager did nothing to correct the situation. We would NEVER stay here, nor recommend this place to ANYONE. If there is a problem, you fix it..,VERY disappointing from what our first impression was of the hotel. Looks nice, but you cant always judge a book by its cover.

  • Stayed: August 2012, travelled with family
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Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2012

First time at this hotel Located right off the main highway .hotel staff were great.check in at 3pm rooms were clean and comfortable with fridge and microwave.we had a big kingsize bed.Hotel has pool and small workout room. Bar and restaurant are connected to hotel but different owners.The weekend we stayed fri and sat they had live bands drinks were a bit pricey here but there is a liquor store one block away and a dunkin donuts or tim hortons right across the street.The carousel mall is close and the dino bbq is a short drive.Breakfast was included with our stay but staff told us they were taking it off the web site we booked with hotels .com and it still showed breakfast included we had to show the booking info to get our vouchers its only 6 bucks anyways.Check out 11 am.This hotel was a great price for a weekend getaway and we would go back.

  • Stayed: August 2012, travelled as a couple
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Thank titan345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2012

We have stayed at this hotel 4 times over the past 3 years. The rooms are clean and spacious. The staff is helpful. The pool is probably the warmest hotel pool we have ever used. The hotel is conveniently located near Interstate 81 and the Thruway. We usually stay here when visiting the Carousel Mall. They no longer serve a free continental breakfast but you can pay $5.99. The breakfast ends at 9:30 which I think is a little early. I would stay here again.

  • Stayed: August 2012, travelled with family
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Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2012

We were a bus load of travellers who stopped at this hotel for 2 nights. The staff were very friendly and accommodating. They made multiple trips in their shuttle bus in order to bring us back from the mall to the hotel. The rooms were large and clean and the breakfast was good. For weekend entertainment they had a band play in the evenings. We joined in the fun and partying. The noise did not disturb us, as everything came to a close at about 11:00 pm. We had a very enjoyable time here and would recommend this hotel to anyone.

FL

  • Stayed: August 2012, travelled with friends
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Thank flo17154982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Maplewood Suites Extended Stay - Syracuse/Airport

Address: 400 7th North St, Liverpool, Salina, NY 13088-6626 (Formerly The Maplewood Inn)
Phone Number:
Region: United States > New York > Finger Lakes > Salina > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 11 Hotels in Liverpool
Price Range: £79 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Maplewood Suites Extended Stay - Syracuse/Airport 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
Maplewood Suites Extended Stay - Syracuse/Airport is by design your home while you are visiting Syracuse. The hotel offers kitchenettes in all guestrooms, complimentary hot breakfast, wireless Internet everywhere, and after a long day you can cool off in the brand new indoor pool. Be sure to check out the state of the art fitness center featuring treadmills, elliptical machines, free weights and more. At the crossroads of the New York State Thruway and Route 81, you are available to escape with ease and travel to the West towards Niagara Falls, or towards the East to New York City. North from this location is Watertown and Fort Drum, while you can travel South to Ithaca and Binghamton. We are just minutes from Syracuse Hancock International Airport, Destiny USA Shopping Center and the New York State Fairgrounds. ... more   less 
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Also Known As:
The Maplewood Hotel Liverpool
Maplewood Hotel Lily Dale

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