In October 2012 - I diwscovered a March 2012 charge for one night on my AMEX card. I called AMEX to dispute the charge and was told it was too late, to much time had passed. So I proceeded to contact the Maplewood Inn directly. They were kind enough to look up and find that the charge was not mine and said they would refund me. Time passed, management changed, the MapleWood website changed. I contacted them last week in January 2013 - and the situation was cleared up in one phone call and the charge credited back to my AMEX card - no question!
What had happened? - The customer who had stayed the night I was charged had two rooms - the AMEX number was transposed on the charge for one of the rooms and ended up on my card.
MapleWood Inn is clearly under NEW MANAGEMENT that understands CUSTOMER RELATIONS! They had no obligation or incentive to refund the mischarge as AMEX would not pursue it... But they did! Thank you!
- Official Description (provided by the hotel):
- Maplewood Suites Extended Stay - Syracuse/Airport is by design your home while you are visiting Syracuse. The hotel offers kitchenettes in all guestrooms, complimentary hot breakfast, wireless Internet everywhere, and after a long day you can cool off in the brand new indoor pool. Be sure to check out the state of the art fitness center featuring treadmills, elliptical machines, free weights and more. At the crossroads of the New York State Thruway and Route 81, you are available to escape with ease and travel to the West towards Niagara Falls, or towards the East to New York City. North from this location is Watertown and Fort Drum, while you can travel South to Ithaca and Binghamton. We are just minutes from Syracuse Hancock International Airport, Destiny USA Shopping Center and the New York State Fairgrounds. ... more less
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- Also Known As:
- The Maplewood Hotel Liverpool
- Maplewood Hotel Lily Dale