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“Wonderful staff, except night manager!”

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Homewood Suites Syracuse/Liverpool
Ranked #3 of 12 Hotels in Liverpool
Certificate of Excellence
Ottawa, Canada
1 review
“Wonderful staff, except night manager!”
Reviewed 4 December 2013

The staff were all so awesome - went above and beyond to make guests happy. Suites are spacious and clean and the bed was very comfortable. The night manager was crabby but everyone else was wonderful and really made for a great stay. We were only on the room to sleep but I think this would be an awesome place to stay if your visit will be a little longer as the suite is well equipped and comfortable.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Shannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, 15 January 2014
Thank you for taking the time to share your thoughts about your stay with us. I am very happy to hear you found our staff accommodating and helpful. I do apologize you did not experience this high quality service with every member of our team. Please rest assured I will follow-up on this to ensure others are not as disappointed. I hope we have the opportunity to accommodate you soon!

Best regards,

Missy Hughes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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654 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Any
English first
Ottawa, Canada
1 review
Reviewed 25 November 2013

Excellent and large suite with cosy fireplace. Recommended for all. Great for family or business. Lots of parking and hearty breakfast. Internet just OK. Pet friendly. Polite and helpful staff. Excellent and large suite with cosy fireplace. Recommended for all. Great for family or business. Lots of parking and hearty breakfast. Internet just OK. Pet friendly. Polite and helpful staff.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Derek P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, 15 January 2014
Thank you so much for your great review of our hotel. I am happy to hear you enjoyed your fireplace and were satisfied with our breakfast options. I hope we have the opportunity to accommodate you again on your next trip to Syracuse!

Best regards,

Missy Hughes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stittsville, Canada
1 review
Reviewed 21 November 2013

We traveled as a large group (15) and everyone was very impressed with the service, and the size of the rooms. The breakfast included with our room rate was hot and tasty. The friendliness of staff is second to none! A couple of people in the group had the best sleep they have had in a while and I believed asked at the front desk for what kind of mattress they had been sleeping on. I would highly recommend this hotel.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, 15 January 2014
I am so glad to hear about your EXCELLENT HOTEL STAY! Our team prides itself on ensuring all our guests have the best stay possible and I know it makes them happy to hear you had a great stay. I hope we have the opportunity to accommodate you on future trips to Syracuse!

Best regards,

Missy Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keyser, United States
1 review
Reviewed 17 November 2013

Great place to stay!! Staff is also outstanding!! They offer free breakfast all week, and dinner Monday through Friday. Food is actually not bad! They also serve wines & Bud Light at dinner. In addition - you can bring your pets!!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, 15 January 2014
Thank you for your OUTSTANDING review of our hotel! I appreciate you taking the time to share your thoughts. I hope we have an opportunity to accommodate you again soon!

Best reagrds,

Missy Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, NY
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 November 2013

Had our hardwood floors refinished and stay at the hotel for 3 nights. The suite was great for the 3 of use. King bed in bedroom and full size bed in other room. Room was always clean and very comfortable. Breakfast and dinner was always good. The only concern was every day we left a note for house keeping to leave 2 extra towels and each night we had to call down to get the extra towels, not sure if person understood the notes or not. We definitely will recommended the hotel to everyone.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeK554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, 23 December 2013
Thank you so much for your wonderful review! I am happy to hear you enjoyed your stay with us and I know my team will be thrilled to hear your comments! Thank you for letting me know about the miscommunication with the housekeeping team. I will definitely follow-up on your concerns to ensure others do not experience the same disappointment. I hope we have the opportunity to accommodate you again soon!

Best regards,

Missy Hughes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lewiston
2 reviews
Reviewed 12 November 2013

While I am out of town, there is no place that makes me feel at home like Homewood Suites in Liverpool, NY. From the friendly staff to the spacious home-like suites, this property has so much to offer when you don't want to FEEL like you are in a hotel. Since I spend a lot of time away from home, I appreciate the warm and friendly atmosphere and I love that I have a full kitchen and living room so I don't always have to sit in my bedroom and eat when I don't want to go out. The location is great as well--- close to the mall! It's also outside of the city, which makes driving and parking easy, but it's close enough to the city to get there in minutes. I love this place and keep going back.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, 14 November 2013
Thank you so much for making the effort to share your thoughts about our hotel on Trip Advisor! I am very happy to hear you enjoy our hotel and the service our team provides. I know they will be excited to hear your wonderful comments. I hope we can continue to be your hotel of choice when you visit Syracuse!

Best regards,

Missy Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
Reviewed 8 November 2013

Experienced heating problem during my stay, within 20 mins, a technician arrived. It was fixed before I returned in the evening. The staff are friendly and helpful. The breakfast is also wonderful, the restaurant staff keep refilling the food until 9:30am when the breakfast time finishes. Highly recommended.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jerome C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, 14 November 2013
Thank you so very much for taking the time to share your thoughts about our hotel on Trip Advisor! Once again, I really appreciate your wonderful comments and the team is always happy to hear our guests' honest feedback. We look forward to accommodating you again soon!

Best regards,

Missy Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Syracuse/Liverpool

Property: Homewood Suites Syracuse/Liverpool
Address: 275 Elwood Davis Rd, Liverpool, NY 13088-6146
Phone Number:
Region: United States > New York > Finger Lakes > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Liverpool
#1 Business Hotel in Liverpool
#2 Family Hotel in Liverpool
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites Syracuse/Liverpool 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Homewood Suites Syracuse/Liverpool Hotel Liverpool
Homewood Suites Liverpool
Homewood Liverpool
Liverpool Homewood Suites

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