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Holiday Inn Syracuse/Liverpool Airport Hotel
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Reviews (229)
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All reviewsattended a conferencehotel restaurantdrug storepark and flyc unittaco belloff the highwaytwo double bedsshuttle serviceup to datean older hotelindoor poolchecking instate fairfree shuttleroom was largestaff was friendly
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147 - 152 of 229 reviews
Reviewed 9 August 2013

Hotel was clean. Easy access off highway and close to Destiny USA. Downfall is only having double beds in the room instead if queen. Rooms are large enough to accommodate. No fridges in the rooms. The bathroom was very small. Newer counters but old tubs and floors. The rooms are noisy as we could hear everyone opening and closing their doors and talking in the hall. Staff were friendly and the rooms were clean. The value for us was good as I am a federal government employee.

  • Stayed: August 2013, travelled with family
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Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnLiverpool, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this reviewResponded 30 August 2013

Thank you for your review! We are happy to hear that you enjoyed your stay and the close proximity to Destiny USA. We are currently working on increasing our inventory of refridgerators. You are able to request a fridge from the front desk for your room at no cost and they are based on a first come, first serve basis. Thank you again for choosing to stay with us and we hope to see you again in the future!

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Reviewed 9 August 2013

Super place to stay, comfortable beds, clean and very friendly...check in went without a hitch, outdoor basketball, was not worried about the styling of my toilet flusher and some design flaws, was not a Hilton and did not pay a Hilton price, 10 minutes from Destiny USA, I think some people's expectations are way out of wack, I travel 26 weeks a year so I don't expect a palace for what they charge....would definitely stay again.

  • Stayed: August 2013, travelled with family
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Thank T L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnLiverpool, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this reviewResponded 30 August 2013

Thank you so much for taking the time to share your experience! We are very happy to hear that you enjoyed your experience. Next time you return to shop in Syracuse check out our 'Fill Up & Shop' package for DestinyUSA. Hopefully we'll see you again in the future.

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Reviewed 20 July 2013 via mobile

If you are looking for a basic Holiday Inn, this will work. Nothing exceptional except new carpeting in the rooms. Windows and bathroom stool remind me of my college dorm. Think no tank, 1960s flusher, and such a poor/old design that the bathroom door hits the stool prevrnting it from opening fully and not nearly enough outlets for all of today's electronics.

  • Stayed: July 2013
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Thank MHostler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HILiverpoolMngmt, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this reviewResponded 22 July 2013

Thank you MHostler for taking the time to review our hotel. We did recently complete a major renovation including the exterior of the building, all of our function space and public space and new carpeting, furniture, wall paper, linen, drapes & fixtures in all of our guestrooms. We do appreciate your comments and we hope to see you again in the future.

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Reviewed 18 July 2013 via mobile

The hotel was really middle of the road. The exterior of the hotel is beautiful and spared no expense. They share the same grounds as the stay bridge suites. It has multiple grills and picnic benches. Also has an outdoor basketball court, indoor pool and sunning veranda with a fire pit. Very nice area! The hotel is a banquet hall and conference center so it is big. The issue I had was with the housekeeping staff and the flies. The housekeeping staff forgot to clean my room one day. Since I am realitively easy going, let it slide but the next day when it was overlooked again, had to mention it to the front desk. The hotel also had an over abundance of flies in the hotel. Not house flies, but fruit flies or gnats. The annoying ones that fly around your face

  • Stayed: July 2013
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Thank bigdaddycool492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HILiverpoolMngmt, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this reviewResponded 22 July 2013

Thank you for taking the time to review our hotel! We appreciate you noticing our updates and are happy to hear that you enjoyed our outdoor areas. In regards to your additional comments, we are already looking into them and taking action. With the help of reviews like yours we are able to constantly improve on our guest satisfaction. Hopefully we'll see you again in the future.

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Reviewed 7 July 2013

Nothing special. We needed a hotel close to Rt 81 and were directed to this property by another iHC hotel. We were told there were sports teams staying at the hotel ...that meant lots of energetic young girls running around. Thankfully we're were given a room on the 6 th floor where there was a quiet rule in effect after 8 pm. The room was ok size, however closet was small..not aproblem for us as we were there for one night but could be an issue for families staying for more nights.

We had dinner at the hotel... It was late and we were tired and had a discount coupon...would not repeat the experience if we were staying another time.

Room Tip: Higher floor
  • Stayed: July 2013, travelled as a couple
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Thank JZ16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HILiverpoolMngmt, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this reviewResponded 11 July 2013

Thank you so much for your review! We appreciate you choosing to stay with us and are happy to hear that you could relax on our quiet floor. I am sorry to hear that you were not 100% satisfied. All of your comments will be taken into consideration and discussed with the appropriate managers. We truly appreciate the feedback and hope that we see you again in the future.

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