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“Breakfast singalong”

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Fairfield Inn Syracuse Clay
Ranked #8 of 11 Hotels in Liverpool
Certificate of Excellence
1 review
“Breakfast singalong”
Reviewed 14 August 2014

My wife and I stop here every year on our way back to Ottawa from visiting family on Long Island. It is easily accessible from highway 81/481. The facility is well maintained and clean, and is close to several popular restaurants. Although some staff turnover is not unusual, every staff member is invariably friendly and extremely helpful on every visit. If you are especially lucky, the overseer of the breakfast room, Judy, may even join you in a chorus of "Side by Side." It's been known to happen.

Room Tip: Rooms on the top floor, obviously, have no one walking in a unit above.
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Green Features: I don't have any thoughts because I'm not aware of what they're doing environmentally.
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Barry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review, 28 August 2014
Thank you for your wonderful comments regarding your stay. I am not surprised that you had a wonderful experience with our breakfast attendant Judy. She will always try to make our guests happy and engage with them for a postive and fun experience.

We look forwadr to seeing you again soon.

Have a great day!

Nicole Dodge/GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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168 reviews from our community

Traveller rating
    74
    39
    34
    17
    4
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59
28
5
53
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Montreal, Quebec
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 11 August 2014 via mobile

Pros: Friendly staff, complimentary breakfast, clean rooms, close to restaurants and shopping mall.
Cons: No safe or mini fridge in room.
This is a very nice hotel if you are looking for something in a good location with friendly and helpful staff, like Chelsea. Our breakfast was great due to the friendly service from Judy.
We would definitely stay here again.

Stayed August 2014, travelled with family
Helpful?
Thank Reagia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review, 28 August 2014
Thank you for your wonderful comments regarding your recent stay with us here. I am pleased that we met your needs while you were here visiting. I am thrilled to hear and see some of our team members acknowledged during your visit for their customer service.

We look forward to seeing you again in the future.

Have a great day!

Nicole Dodge/GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 11 August 2014

We had the best weekend enjoying the Renaissance Festival and we stayed here which was 40 min away from the event. Conveniently located near the mall and walking distance from Applebee's.The place and clean and well kept. The pool was very basic but very clean and well maintained. The staff was very friendly and attentive . nicole was very welcoming and made sure that all of our needs were met. They even put my sister's room next to mine with joining door which was great since we were back and forth tending to our costumes for the fair.Judy made sure the breakfast area was pristine clean and that we were all set up for breakfast, very friendly and welcoming, making our stay most enjoyable.For the coffee snobs like us, the coffee is pretty good ! If you can wait til 9 am though there is a barnes and nobles across the street with a starbucks inside. Would stay again.Beds were comfortable and had a good nigh't sleep. Bathrooms are roomy.

Room Tip: Ask for a room not on the side of the high way. We were on the other side and did not hear a thing.
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  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank kiwina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review, 28 August 2014
Thank you for the wonderful 5 Star review for your recent stay with us. We are pleased to hear that you had a wonderful time. It was our pleasure to meet you and we are thrilled that you enjoyed your time at the Renaissance Festival. We look forward to seeing you again next year when you return.

Have a great day!

Nicole Dodge/GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2014

We love this hotel for the cleanliness, the staff. but most of all for Judy who is in charge of the breakfast buffet. Judy ensures each guest is happy with their food, her buffet is the best! Keep her!

Room Tip: Try to get a higher floor, the pool is on the first floor and has a bit of a chlorine smell
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Green Features: encourage reuse of towels and change sheets every three days
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Terrie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review, 11 August 2014
Thank you so much for the wonderful 5 STAR Rating.

Thank you for taking the time to write your positive comments onto the Trip Advisor website. It is great to see that you have acknowleged one of our team members by name, "Judy" who is a great asset to our staff. We are delighted that your stay with the Fairfield Inn Syracuse Liverpool/Clay was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to provide the best customer service that mets our guests expectations.

Nicole Dodge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 August 2014

I stay here often and its mostly for business but I have brought my family on occation. The staff are always welcoming, Very High marks there , my room is always ready and always very Clean.Need something just call right!! I have never had an issue with this location , Yes It is a little bit older than other some of the Marriott choices in the area but those locations also run $50 to $75 more a night and honestly, you are over paying at that rate. Customer service at this location is top notch. I will take that any day after a long drive or stressfull day at work. Very convienent to the highway and plenty of places to choose from to eat, especially if your traveling with a family. Awesome value , People Get over yourself with comments of scratched furniture etc, I also stay at many more expensive hotels acrossthe State and they all have issues if you want to nit pick. Best value all round in my book. I want to take this opportunity to thank all the staff here, you do not deserve some of the comments that have been posted in the past. Obviously cranky travelers looking to take out there frustrations of collage tuition costs, all while saving a little!!!! by staying at what they have made a home away from home.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Ray F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review, 11 August 2014
Thank you so much for the wonderful 5 STAR Rating.

Thank you for taking the time to write your positive comments onto the Trip Advisor website. We are delighted that your stay with the Fairfield Inn Syracuse Liverpool/Clay was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to provide the best customer service that mets our guests expectations.

Nicole Dodge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 August 2014

We spent the weekend here for a field lacrosse tournament. It was an middle of the road hotel. I really liked that they kept our team together (many hotels do not) and gave us a rooming list so the boys were able to finds their teammates. I was not impressed with the cleanliness of the rooms, this needs to be addressed.
The staff in the kitchen area was wonderful. They were so helpful even though they were dealing with many kids every morning. Thanks to Tracy and Judy.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank dewwyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review, 7 August 2014
A note of THANKS for allowing us to serve as your host during your recent visit. Your feed back on our service and property is valuable to us and we do welcome all constructive comments concerning your stay.

Our apologies that you felt your room was not what you expected. We appreciate the wonderful cudos that you have given our breakfast staff. We hope that you will return to allow us the opportunity to make sure that you have a welcoming and pleasant stay.

We look forward to seeing you again soon.

Nicole Dodge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamburg, Germany
1 review
Reviewed 23 June 2014

This is a super hotel- the staff makes it the best in NY state!!! Kara is a super kind smart professional- They are always willing to help in any way possible. They even choose people as visitor of the day and give nice gifts!! Thanks . we will be back soon !!!! Bill

Room Tip: all rooms are great near pool is perfect ! :)
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Green Features: perfect hotel. A clean place that lets you re use the towels, Etc.
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bill b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review, 14 July 2014
Thank you so much for the wonderful 5 Star Review. It is great to hear that your stay was everything that you expected. We are thrilled that our staff took such great care of you and thank you for the acknowledgement of Kara's efforts for you during your stay.

We look forward to seeing you again soon!

Have a great day!

Nicole Dodge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn Syracuse Clay

Property: Fairfield Inn Syracuse Clay
Address: 3979 State Route 31, Liverpool, NY 13090-1311 (Formerly Fairfield Inn Syracuse Liverpool/Clay)
Region: United States > New York > Finger Lakes > Liverpool
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Liverpool
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn Syracuse Clay 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
If you’re searching for a hotel in Liverpool, NY that offers superior value and comfortable guest rooms, look no further than Fairfield Inn Syracuse Clay. Our hotel near Syracuse boasts a convenient location off Highway 481 with easy access to 81 as well as Syracuse University, SUNY at Oswego, the Lysander Ice Rink and Cicero Twin Rinks Ice Arena. ... more   less 
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Also Known As:
Fairfield Inn Syracuse Clay Hotel Liverpool
Fairfield Inn Liverpool
Fairfield Liverpool
Liverpool Fairfield Inn

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