Spent one evening here this past weekend, meant to be a relaxing night out of the city. Somehow these guys managed to make even a weekend at the beach a stressful event. Room was fine, actually pretty nice. But that's about where it ends.
I've stayed at plenty of bad hotels over the years, and have experienced my fair share of poor service, but this place takes the cake. They managed to get just about everything wrong, and really seemed quite unconcerned about it. In fact, I overheard a manager telling someone that if they had a good stay they should write about it on TripAdvisor, because people are constantly writing bad things about them there. Perhaps instead of asking people to write good reviews, they should just focus on the content of the bad ones and try improving.
Prime example: after a very poor experience at the restaurant on Saturday night - very mediocre yet overpriced food and an embarrassingly inattentive staff - my wife and I decided to leave an order on our door for breakfast room-service the following morning. When we woke up, about a half hour after the time we requested the food delivery, I checked the room door to find our door-tag menu had never even been collected. After four (4!) calls to the front desk, I was finally put in touch with someone in the restaurant who said "oh, sorry". I asked to speak with the restaurant manager, who explained that a lot of room service tags were missed the night before, and asked if I would still like to order breakfast. These people just don't get it, and I suspect that after being in business this long they never will.
- Official Description (provided by the hotel):
- The Allegria Hotel is Long Island's Only Luxury Oceanfront Hotel where the Hampton's meets Manhattan. Slumber in elegance in our 143 rooms and suites and discover impeccable accommodations with personalized service. Dine at our the Atlantica Restaurant and indulge in gourmet cuisine or experience the L'onda Lounge and enjoy a cocktail while over looking the Atlantic Ocean. There is always plenty to do, whether talking a stroll on the iconic long beach boardwalk or surfing with skudin surf; there is always fun under the sun. The Allegria Hotel also features a variety of chic event spaces perfect for meetings, private events or the wedding of your dreams. Experience first hand the Allegria Lifestyle. ... more less
- Reservation Options:
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- Also Known As:
- Allegria Hotel Long Beach, New York