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“Avoid Like the Plague”
Review of Allegria Hotel

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Allegria Hotel
Ranked #1 of 2 Hotels in Long Beach
Fort Worth
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Avoid Like the Plague”
Reviewed 17 November 2013

We stayed at this hotel for two nights recently while attending a family function in Long Beach. The room was "okay" but definitely wasn't of $200-a-night quality. Light poured through an ill-fitting entry door, lights didn't work, the phone didn't work properly, Wi-Fi was extra, street parking was practically non-existent, no place in the bathroom to place personal items, etc. But the biggest complaint, by far, was the noise. We wanted to have a drink in the lounge at 6:00 p.m. before going out to dinner, but that was impossible because the music had already started blaring throughout the entire floor. The manager refused to turn it down because "this is a lounge." When we returned from our evening out at 11:00 p.m., the music was even louder. So bad, in fact, our bed on the fifth floor was literally shaking. Two calls to the front desk generated only a tepid response: "Yes, this is a hotel, but it is also a nightclub." Advice to potential guests, therefore, would be, if you want to party, this may be a decent place to stay. But if you want to sleep, relax, or talk, avoid this place like the plague.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank CoastGuy65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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nyc
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 November 2013

To create a wonderful wedding celebration, along with showcasing Long Island's beautiful beachfront to our friends, we planned a weekend getaway for many out of town guests. From the moment we had our initial meetings. we were struck with a feeling that there was incompetence, combined with arrogance, from many staff members at this hotel. To allay our concerns, we arranged for multiple meetings with the hotel's events staff. along with the general manager - all of whom assured us that our weekend would be flawless.

Unfortunately, despite months of meetings and planning, this turned out to be untrue. In retrospect, we should have heeded our initial perceptions. However, we were fooled into thinking that the management of this hotel really wanted to do better and would pull together a team that could deliver a special weekend event. This did not happen.

They absolutely cannot and will not deliver on what they promise you. Take it from us, we spent hours with incompetent staff and management who feigned caring and capability, but they could not deliver. There was little - if any - welcoming feeling given to guests from the time they arrived -throughout the entire weekend..

Here are just a few of the specific complaints during the weekend.

A buffet dinner in which the food was not adequately replenished - it took over 45 minutes to get additional food onto a table...which we were promised would be filled as plates were emptied. The appropriate wine that was ordered was not served until midway through dinner, when we noticed the wrong label on the bottles. Desserts on the agreed-upon menu were substituted without notification. Overall, the manager on duty that evening told us at the end of our dinner: " they did not do a good job on delivering." What a surprise!

A block of rooms was reserved for guests. Most had issues which ranged from no air conditioning to overflowing toilets and paper thin walls which made sleeping difficult. There was lost luggage, along with an overall uncaring and arrogant attitude when problems were brought to their attention. Rooms keys didn't work...every time we got into an elevator we heard other guests from different parties venting about their issues with the Allegria. No one was happy that weekend!

The best description of this hotel is from one of our guests who stated was that this place is like a Hollywood set- you see a nice building - on a beachfront- with the glitz and glamour in the lobby and bar. However when you go inside and upstairs nothing is put together well - it is all fake.

The height of arrogance (which is ultimately most disappointing) is when top management recognizes that there are serious issues and does nothing to correct them. The management and staff know and admit that there are real problems. Yet- top down - little or nothing was done to rectify the issues nor to apologize when things were not well delivered.

It is time for the owner and management to take stock of the vastness of their problems and address them head on - with dignity and diligence.

To all who are planning events here or planning to stay here- don't. Truly, we are sorry that we did not heed our initial apprehension and plan for our guests to stay at the Hampton Inn - which is the other hotel that various guests stayed at and which delivered.

  • Stayed August 2013, travelled with friends
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Helpful?
7 Thank musicmavenNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Long Beach hotels

phoenix
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 November 2013

Overpriced terrible customer service! Jason at the front desk was the worst we booked a king room and they gave us double beds which were to small for a child let alone 2 adults and wanted an extra $100 to upgrade us! Very unsatisfied with our stay this place sucks stay at the long beach hotel its half the price. Thanks jason

  • Stayed November 2013
    • Value
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    • Rooms
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Helpful?
4 Thank ALLCITYGEAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freeport, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 November 2013

We had forty rooms booked here for my son's wedding, which took place nearby. The rooms were filthy. No heat. No hot water. Barely any light fixtures. TV's did not work. It was, needless to say, unbelievably embarrassing for our family's. Furthermore, guests were quoted one charge, and upon checking out, we're charged a higher rate.

There was some kind of ultra religious ceremony taking place which made most guests very uncomfortable.

Room Tip: Save yourself a lot of grief and aggravation and money. Book a different hotel.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
Helpful?
5 Thank Ronnie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waregem, Belgium
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 November 2013

As colleagues of Belgian airline pilots, who recommended this hotel to us, we recently stayed at Allegria. Our stay was superb ! Very nice and clean rooms, excellent service, friendly staff, helpfull 24/24h. We surely will come back here, no doubt. People looking for a combination of visiting the city that never sleeps, together with a comforting stay and a healthy seabreeze ramble on the beautiful new teak strip along the coast, there's only one that can satisfy these expectations: Allegria !

Room Tip: People looking for a combination of visiting the city that never sleeps, together with a comforting...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lampaert-Devotec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winter Park, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 November 2013

This was the hotel selected by the wedding couple for their guests. Not knowing the area, it was a fun surprise to be on the boardwalk overlooking the ocean. But the real gem turned out to be the staff, and in particular, Jayson, at the front desk. In a panic when I realized I had left my outfit for the wedding that evening in Florida and with no car, Jayson graciously offered to drive me to the store to pick up what I needed. That kind of service and effort added to the modern and lively atmosphere for a most enjoyable stay.

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
1 Thank 5rem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 November 2013

My husband and I were there 4 nights for my high school reunion. Very nice room, not oceanfront, but very nice room. Asked for extra pillows and got them immediately. We also dined with friends Friday at the hotel restaurant, which was excellent. The six of us had all different dinners and they were all good. If I was in the area again I would stay there.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pipster37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Allegria Hotel

Property: Allegria Hotel
Address: 80 W Broadway, Long Beach, NY 11561-4036
Phone Number:
Region: United States > New York > Long Island > Long Beach
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Long Beach
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Allegria Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
The Allegria Hotel is Long Island's Only Luxury Oceanfront Hotel where the Hampton's meets Manhattan. Slumber in elegance in our 143 rooms and suites and discover impeccable accommodations with personalized service. Dine at our the Atlantica Restaurant and indulge in gourmet cuisine or experience the L'onda Lounge and enjoy a cocktail while over looking the Atlantic Ocean. There is always plenty to do, whether talking a stroll on the iconic long beach boardwalk or surfing with skudin surf; there is always fun under the sun. The Allegria Hotel also features a variety of chic event spaces perfect for meetings, private events or the wedding of your dreams. Experience first hand the Allegria Lifestyle. ... more   less 
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Also Known As:
Allegria Hotel Long Beach, New York

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